The G2 on Affinda

Affinda Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the consistent accuracy of Affinda, allowing for confident, low-supervision usage in production environments. (12 mentions)

Users value the excellent customer support provided by Affinda, making implementations smooth and stress-free. (9 mentions)

Users highlight the ease of use of Affinda, appreciating its intuitive interface and helpful support during setup. (9 mentions)

Users appreciate the easy implementation of Affinda, benefiting from clear guidance and efficient support throughout the process. (6 mentions)

Users commend the powerful and accurate automation of Affinda, significantly improving their operational efficiency and integration. (5 mentions)

Users commend the easy setup of Affinda, enhanced by clear documentation and supportive assistance for smooth implementation. (5 mentions)

Users find the integration issues challenging, requiring significant development time and lacking proper documentation for specific applications. (2 mentions)

Users find the difficult implementation of Affinda time-consuming, requiring substantial development effort for integration. (1 mentions)

Users face documentation issues, especially when trying to integrate with specific applications not covered in the resources. (1 mentions)

Users report OCR issues with the older product, noting significant improvements in recent updates. (1 mentions)

Users face challenges due to poor documentation, making integrations with specific applications difficult and frustrating. (1 mentions)

Top Pros or Advantages of Affinda

1. Accuracy

Users appreciate the consistent accuracy of Affinda, allowing for confident, low-supervision usage in production environments.

See 12 mentions

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Raj S.

Small-Business (50 or fewer emp.)

5.0/5

"Good value for what we need"

What do you like about Affinda?

The pricing felt fair and aligned with the value delivered. Accuracy is high enough that we can use it in production without heavy oversight.

Louis W.

Small-Business (50 or fewer emp.)

5.0/5

"Straightforward Workflow and Consistently High Accuracy"

What do you like about Affinda?

The workflow is straightforward and easy to use, and I have found the accuracy to be consistently high. Great customer support.

2. Customer Support

Users value the excellent customer support provided by Affinda, making implementations smooth and stress-free.

See 9 mentions

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Louis W.

Small-Business (50 or fewer emp.)

5.0/5

"Straightforward Workflow and Consistently High Accuracy"

What do you like about Affinda?

The workflow is straightforward and easy to use, and I have found the accuracy to be consistently high. Great customer support.

Charles P.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use and dependable"

What do you like about Affinda?

The user interface is clear and the workflows feel natural. We were able to see time to value almost immediately. Charlotte and Ojas helped us through

3. Ease of Use

Users highlight the ease of use of Affinda, appreciating its intuitive interface and helpful support during setup.

See 9 mentions

See Related User Reviews

Louis W.

Small-Business (50 or fewer emp.)

5.0/5

"Straightforward Workflow and Consistently High Accuracy"

What do you like about Affinda?

The workflow is straightforward and easy to use, and I have found the accuracy to be consistently high. Great customer support.

Charles P.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use and dependable"

What do you like about Affinda?

The user interface is clear and the workflows feel natural. We were able to see time to value almost immediately. Charlotte and Ojas helped us through

4. Easy Implementation

Users appreciate the easy implementation of Affinda, benefiting from clear guidance and efficient support throughout the process.

See 6 mentions

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Charles P.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use and dependable"

What do you like about Affinda?

The user interface is clear and the workflows feel natural. We were able to see time to value almost immediately. Charlotte and Ojas helped us through

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The best vendors to work with"

What do you like about Affinda?

Affinda is great, the team is so helpful, one of the best vendors I have ever worked with in terms of structure, being experts, being approachable. T

5. Automation

Users commend the powerful and accurate automation of Affinda, significantly improving their operational efficiency and integration.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The best vendors to work with"

What do you like about Affinda?

Affinda is great, the team is so helpful, one of the best vendors I have ever worked with in terms of structure, being experts, being approachable. T

Max C.

Small-Business (50 or fewer emp.)

5.0/5

"Out of the Box OCR - Seamlessly integrated into our business"

What do you like about Affinda?

API is simple, OCR is incredibly powerful and accurate, and a lot of customisation available to fit our use case. The team is constantly improving the

6. Easy Setup

Users commend the easy setup of Affinda, enhanced by clear documentation and supportive assistance for smooth implementation.

See 5 mentions

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Ani W.

Mid-Market (51-1000 emp.)

5.0/5

"Love the Platform - Especially the new version of the portal"

What do you like about Affinda?

I loved the Affinda Interface - super easy to get started and set up models that are perfectly customised to our documents. The new version of the por

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth setup and quicker than expected"

What do you like about Affinda?

I liked how easy it was to get started. The product documentation made it straightforward to understand each step, and the API reference filled in any

Top Cons or Disadvantages of Affinda

1. Integration Issues

Users find the integration issues challenging, requiring significant development time and lacking proper documentation for specific applications.

See 2 mentions

See Related User Reviews

Shubhankar J.

Small-Business (50 or fewer emp.)

5.0/5

"Great fit for our processing needs"

What do you dislike about Affinda?

I needed to integrate with my specific Application, which wasn't documented.

Charles P.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use and dependable"

What do you dislike about Affinda?

Setting up the integration wasn’t out of the box, took us approx. ~1 day of dev time to integrate.

2. Difficult Implementation

Users find the difficult implementation of Affinda time-consuming, requiring substantial development effort for integration.

See 1 mentions

See Related User Reviews

Charles P.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use and dependable"

What do you dislike about Affinda?

Setting up the integration wasn’t out of the box, took us approx. ~1 day of dev time to integrate.

3. Documentation Issues

Users face documentation issues, especially when trying to integrate with specific applications not covered in the resources.

See 1 mentions

See Related User Reviews

Shubhankar J.

Small-Business (50 or fewer emp.)

5.0/5

"Great fit for our processing needs"

What do you dislike about Affinda?

I needed to integrate with my specific Application, which wasn't documented.

4. OCR Issues

Users report OCR issues with the older product, noting significant improvements in recent updates.

See 1 mentions

See Related User Reviews

Max C.

Small-Business (50 or fewer emp.)

5.0/5

"Out of the Box OCR - Seamlessly integrated into our business"

What do you dislike about Affinda?

The older OCR product had limited accuracy, has since been updated and is 10 times better.

5. Poor Documentation

Users face challenges due to poor documentation, making integrations with specific applications difficult and frustrating.

See 1 mentions

See Related User Reviews

Shubhankar J.

Small-Business (50 or fewer emp.)

5.0/5

"Great fit for our processing needs"

What do you dislike about Affinda?

I needed to integrate with my specific Application, which wasn't documented.

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Sophia E.

Consultant

Mid-Market (51-1000 emp.)

9/3/2025

"If you need AI powered success purchase Affinda"

5/5

What do you like best about Affinda?

Affinda has completely automated our manual document flows in multiple areas of our business. Since integrating, we've managed to get about 80% of documents to pass through without any human review, using business rules to ensure the data is correct. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

We've only had positive experiences with the product and their team :) Review collected by and hosted on G2.com.

Max C.

Founder

Small-Business (50 or fewer emp.)

9/2/2025

"Out of the Box OCR - Seamlessly integrated into our business"

5/5

What do you like best about Affinda?

API is simple, OCR is incredibly powerful and accurate, and a lot of customisation available to fit our use case. The team is constantly improving the product, and always easy to get a hold of for support enquires. We use the tool daily, and found the integration simple and easy to implement into our stack. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

The older OCR product had limited accuracy, has since been updated and is 10 times better. Review collected by and hosted on G2.com.

Ani W.

Administration/ assistance

Mid-Market (51-1000 emp.)

8/28/2025

"Love the Platform - Especially the new version of the portal"

5/5

What do you like best about Affinda?

I loved the Affinda Interface - super easy to get started and set up models that are perfectly customised to our documents. The new version of the portal has been a great improvement, its super user friendly and clean design. It's been great how many new features they release every month, making it easier and easier to use Review collected by and hosted on G2.com.

What do you dislike about Affinda?

No complaints - we have found it really great so far Review collected by and hosted on G2.com.

What problems is Affinda solving and how is that benefiting you?

We have used Affinda to replace manual checking of documents at our office, it now populates into our downstream systems instantly after we receive them. We loved the email upload option as that's how we receive alot of our customers documents - we send it straight to our affinda mailbox and it does everything instantly! Review collected by and hosted on G2.com.

Charles P.

Director

Mid-Market (51-1000 emp.)

8/27/2025

"Easy to use and dependable"

4.5/5

What do you like best about Affinda?

The user interface is clear and the workflows feel natural. We were able to see time to value almost immediately. Charlotte and Ojas helped us through the implementation, and their support made the whole process less stressful. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

Setting up the integration wasn’t out of the box, took us approx. ~1 day of dev time to integrate. Review collected by and hosted on G2.com.

Louis W.

project manager

Mid-Market (51-1000 emp.)

9/3/2025

"Finetuned AI to replace manual document processes"

5/5

What do you like best about Affinda?

Affinda saves us hours each week.

The application is very accurate and can handle our complex requirements of extracting tick boxes, tables, and signatures. We use Affinda in multiple work streams now, and are looking to add it to as many as we can in the future. We Review collected by and hosted on G2.com.

What do you dislike about Affinda?

We thought getting all our team on board would be a challenge- but the tutorials Affinda provides made it easy to get everyone onboarded Review collected by and hosted on G2.com.

Jason G.

Project Manager

Mid-Market (51-1000 emp.)

9/3/2025

"Significantly reduced PII risk through OCR scanning & Affinda"

5/5

What do you like best about Affinda?

The ease of use was immediately apparent and our team adapted quickly. Feature development speed keeps adding value without disrupting our established processes. Document classification works accurately across our different client document types. The API reference documentation made integration straightforward for our IT team. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

No concerns from a security or risk perspective. Review collected by and hosted on G2.com.

What problems is Affinda solving and how is that benefiting you?

Our consulting workflow was interrupted by manual document processing tasks that took time away from client work. Now we have straight-through processing that handles routine documents automatically. This increases productivity and allows our consultants to focus on analysis and client advisory services rather than administrative tasks. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/16/2025

"The best vendors to work with"

5/5

What do you like best about Affinda?

Affinda is great, the team is so helpful, one of the best vendors I have ever worked with in terms of structure, being experts, being approachable.

They know their subject matter and what they are established in and are able to sell that product with a high deal of confidence.

The software has been nicely implemented in our system with a high level of accuracy and we are continue to utilise Affinda in order to full optimise and automate business operations. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

Affinda is great, we need them to do more products because their existing one is excellent. Review collected by and hosted on G2.com.

Yoni T.

Head Builder

Small-Business (50 or fewer emp.)

8/29/2025

"Helped us cut down on errors"

5/5

What do you like best about Affinda?

Its accuracy gives us confidence, We used to worry about mistakes creeping in, but with validation and classification, the number of issues dropped dramatically Review collected by and hosted on G2.com.

What do you dislike about Affinda?

nothing, it did what it said it would do Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

8/22/2025

"Great software for our document processing"

5/5

What do you like best about Affinda?

Affinda does a great job at automating our document processing. It was really easy to get set up and configure it to our specific business needs. We now don’t need to manually review all of our documents, they are automatically sent to our downstream systems. The documentation was really helpful during set up and the support we got from the team at Affinda was exceptional. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

Nothing, it worked exactly as we needed. Review collected by and hosted on G2.com.

What problems is Affinda solving and how is that benefiting you?

We receive various documents that we need to process efficiently. Using affinda speeds up this process by sending them straight to our other systems without someone from my team needing to review them. We used the validation rules feature to apply our business logic so any documents that have errors would get flagged. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/27/2025

"Smooth setup and quicker than expected"

5/5

What do you like best about Affinda?

I liked how easy it was to get started. The product documentation made it straightforward to understand each step, and the API reference filled in any gaps. The accuracy has been consistent, which gives us confidence in letting the system run without much supervision. Review collected by and hosted on G2.com.

What do you dislike about Affinda?

Nothing really, everything was pretty positive Review collected by and hosted on G2.com.