As a loan servicing professional, I appreciate how Abrigo Loan Origination brings loan information and workflow management together in one system. It keeps our team organized, makes it easier to track loans through each stage of the process, and cuts down on the need for manual follow-up. Overall, the platform has improved efficiency, consistency, and visibility across our lending operations. Review collected by and hosted on G2.com.

The primary drawback is the learning curve for new users, as the platform offers extensive functionality and configuration options. Some reporting and customization features could be more flexible, but overall the system is effective and well-suited for managing loan origination workflows. Review collected by and hosted on G2.com.

Abrigo strikes a nice balance of system configuration without the complexity of heavy customization which simplifies system administration.

The UI is clean and the UX is not click-heavy. Document storage is intuitive and offers a single access point for customer, loan, and collateral documentation.

The third-party integrations create efficiency with due diligence and doc preparation.

We do not currently use the AI capabilities, but perceive that Abrigo offers innovation across the product as a proven solution given market penetration. Review collected by and hosted on G2.com.

There's no perfect solution for every institution, but we've been pleased with Abrigo Loan Origination. Review collected by and hosted on G2.com.

As a lending systems administrator, what I like best about Abrigo Loan Origination is that it truly functions as a unified platform. Rather than managing multiple disconnected systems, Abrigo brings together origination, credit risk, and workflow automation in one place — which makes my job significantly easier from a systems management standpoin. From an administrative perspective, having a single provider that connects data and workflows across the organization gives us much better visibility and reporting. I can see where deals are, identify bottlenecks, and support our lending team more effectively. Review collected by and hosted on G2.com.

There are alot of different modules that you need to buy seperately Review collected by and hosted on G2.com.

I use Abrigo Loan Origination to streamline and centralize our entire lending workflow, bringing all the moving parts of a loan request into one place. It provides structure, consistency, and visibility to tasks that were previously scattered across multiple sources. I appreciate the workflow structure, centralized customer information, document management, visibility, and collaboration. These features lead to a smoother workflow, fewer bottlenecks, and more confidence in the lending process by removing friction, ensuring clear ownership, and providing predictability. It's beneficial that the tool allows someone to pick up where someone else left off, such as during vacations or holidays. The setup process was lengthy, but the team was really helpful throughout. Review collected by and hosted on G2.com.

The structured workflow in Abrigo Loan Origination can feel too rigid at times. Document requests are also a pain point for our customers, as we are limited by file size and have to upload one document at a time. There's a 65 MB limit, which is small for our larger borrowers. Additionally, requiring customers to upload one document at a time can be tedious. An option to allow them to drop all files and relate them afterward would be beneficial. Review collected by and hosted on G2.com.

I like Abrigo Loan Origination because it has a great UI, making it easy for everyone to look at and utilize. The software is extremely customizable and offers a good balance between building around our existing process and suggesting best practices. This adaptability allows us to train different people with various personalities and pivot when there’s staff turnover or a need to change the process. Review collected by and hosted on G2.com.

It takes time for people to transition from working in many different systems to just one. A lot of people get fixated on advanced use cases instead of starting basic and building up from there. I think that Abrigo could do a better job of laying out a roadmap when it comes to implementing the full Abrigo suite of products, including all of the modules in Loan Origination, so people could grow into the solution instead of learning on their own. The initial setup was tough as there wasn't any Abrigo knowledge on staff, so all of it had to be learned by the organization at once. Review collected by and hosted on G2.com.

The use of workflows to customize the internal check list of what is needed in each phase of the loan process. The ability for an user to be able to look at any loan in process and know where it is in the process or to pick up where another user left off when needed.

The ability to have multiple 3rd arty integrations tie d into the platform to remove the time of going different places to complete items.

Support is great in working with us through issues or questions. Having the ability to work through things with developers is great! Review collected by and hosted on G2.com.

The reporting really needs to be customized and is a lot harder to work on and customize than what we were told. I also would like to see better audit trails on changes in the system. Review collected by and hosted on G2.com.

As a credit analyst, I like that Sageworks has helped my bank make our financials and presentations more easily accessible for other coworkers, organized and standardized across different bank branches. The customer service and training were very high quality. I appreciate the frequent webinars and updates on their website to keep their customers in the loop about improvements and changes. They take suggestions and continue to make the product more useful. I use Sageworks every day in my job duties. Review collected by and hosted on G2.com.

It is so advanced that some employees are lagging behind on learning to use all the features and getting on-board with the rest of us, but I don't think this is Abrigo's fault. It did take us about a year to learn and get comfortable with it, but it's been worth it, and the more you use it, the easier it gets. Sometimes there are bugs in the system, but since customer service is easy to work with, we usually get them figured out. Review collected by and hosted on G2.com.

I really value the cross-module functionality and Abrigo’s collaboration with customers to deliver relevant enhancements. We use the loan origination modules from application to servicing and the efficiencies we've gained have empowered our organization. We strive to incorporate as many modules and third party integrations to streamline data and allow our users to have the time to focus on decision making and analysis instead of data entry.

Abrigo also recognizes that, even as they continue to make improvements, some institutions don’t always take full advantage of those enhancements right away. Having a team that advises us on the best ways to use the platform has further streamlined our processes and strengthened the efficiencies we’re seeing.

Lastly, I am a fan of the updated approach Abrigo has been taking for enhancements by rolling out beta features and allowing feedback. It enables us to see the vision Abrigo has, get used to the potential changes and develop a plan to roll-out to users. Review collected by and hosted on G2.com.

Getting buy-in from all users can be challenging. While Sageworks offers a variety of training options, we’ve found that it still takes a dedicated individual to consistently drive adoption and keep the momentum going across the organization. Review collected by and hosted on G2.com.

Accelerates small-dollar commercial and small business lending from 5–7 days down to under 24 hours, with up to 48% auto-decisioning. Review collected by and hosted on G2.com.

Borrowers face file size restrictions and may be forced to upload documents one file at a time rather than via a bulk drop-and-relate feature Review collected by and hosted on G2.com.

I like Abrigo Loan Origination for its ease of use and the excellent customer service they provide. The ability to see comprehensive relationships in a single location is very beneficial to us. Managing the loan application, underwriting, loan closing, ongoing portfolio management, and document management is efficient. The customer service team is quick to respond and resolve issues, which allows us to focus more on our members. Review collected by and hosted on G2.com.

The things that don't work well are because we don't have the resources to maintain the system at an optimal level. Review collected by and hosted on G2.com.