--- title: Xactimate Reviews meta_title: 'Xactimate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Xactimate works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 20 scale: '5' date_modified: '2026-09-28' parent_category: name: Construction url: https://www.g2.com/categories/construction ---

Xactimate Reviews & Product Details

Profile Status

This profile is currently managed by Xactimate but has limited features.

Are you part of the Xactimate team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

User Insights

Average based on 20 real user reviews.

Xactimate Reviews (20)

Reviews

Xactimate Reviews (20)

4.0
20 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and extensive pricing database, which simplifies the estimation process in the insurance and restoration industries. Many appreciate the ability to create detailed reports and sketches, making it a valuable tool for property adjusters. However, some users note that the pricing can be inaccurate at times, requiring adjustments to align with market rates.
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Auto-Renewal Trap and Endless Support Transfer Loop"
1/5
What do you like best about Xactimate?

the tool is great for writing estimates on the field. you can work from your iPad or phone if you pay extra Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

Beware of auto-renewal being applied whether you ask for it or not, even if you explicitly say no over the phone. When you call support, they put you on hold for an hour, only to tell you they don’t have access to any of your information, so they transfer you to sales. Sales then puts you on hold for another hour and tells you the same thing. After yet another transfer, you finally reach the billing department, where they put you on hold for another 30 minutes to finally admit there was an error on their side and re-enable your account. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Frustratingly outdated programming and system."
0.5/5
What do you like best about Xactimate?

It does allow for creating and sharing estimates, poorly. Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

Programming requires updates every time you open the program and nothing changes. The way you share estimates could make sense if it didn't require a clunky inefficient method of uploading esx files that have been shared. If the person sharing the file did not leave it unlocked or open then you cannot use the file. Instead of creating your own local copy of the file you are uploading, it connects to the original through their cloud system which causes multiple issues with utilization. Customer support is basically non-existent, it is near impossible to get help with the program. Review collected by and hosted on G2.com.

BM
benny m.
project manager
Small-Business (50 or fewer emp.)
"Flawed program that doesn't reflect market pricing yet insurance companies rely in like the bible."
2.5/5
What do you like best about Xactimate?

easy to write water damage construction estimates Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

pricing is way off market pricing. requires manipulation of line items to make a job profitable on the repair side Review collected by and hosted on G2.com.

Uroosun n.
UN
Uroosun n.
Freelance
Small-Business (50 or fewer emp.)
"Xactimate"
0.5/5
What do you like best about Xactimate?

Xactimate is one of the best software for insured claims and estimation. Ease of Use, Customer Support Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

I don't think there is dislikeness about Xactimate. Review collected by and hosted on G2.com.

Carmen  M.
CM
Carmen M.
Small-Business (50 or fewer emp.)
"Useful Resource Tool"
5/5
What do you like best about Xactimate?

Gives you several prices within the areas you are working close by. Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

Memorizing codes because there is no drop down option for codes. Review collected by and hosted on G2.com.

Christopher L.
CL
Christopher L.
Small-Business (50 or fewer emp.)
"Best product in the industry"
5/5
What do you like best about Xactimate?

It's an easy software to learn. User friendly, and it gets better as they do more updates and add more tools. I started in the industry 10 years ago and had to learn everything on my own as I go, I used a few estimating products in the beginning but enjoyed Sactimate the most and have been using it ever since. Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

I would like to see a more detailed line item description and more info on what is included or excluded in a particular line item. Would be a big help with talking to insurance adjusters. If there was more info it would eliminate opinion, and everyone could be on the same page and have all the same facts. Review collected by and hosted on G2.com.

raja h.
RH
raja h.
Senior Xactimate Estimator
Small-Business (50 or fewer emp.)
"Xactimate is the best software I have ever used for Estimation."
5/5
What do you like best about Xactimate?

It is a very friendly user and perfect for estimation work. I have been doing this for past 3 three years. The best thing I like I this software is it's automatically caught the measurements from sketches while doing estimation. Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

It is a very friendly user and perfect for estimation work. I have been doing this for the past 3 three years. But some errors occur especially when we sketch spirals. Review collected by and hosted on G2.com.

Jennifer C.
JC
Jennifer C.
General Manager
Small-Business (50 or fewer emp.)
"I use Xactimate routinely to create estimates for water mitigation we perform,"
5/5
What do you like best about Xactimate?

What is most helpful is having the pricing available that is standard in the industry as well as having professional reports for adjusters and customers. Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

That some of the pricing is low for what we actual do. Review collected by and hosted on G2.com.

William T.
WT
William T.
Marketing Sales and Estimating
Small-Business (50 or fewer emp.)
"User friendly, large amount of line items to choose from"
5/5
What do you like best about Xactimate?

Insurance and restoration industry all recognize xactimate pricing Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

some of the pricing for reconstruction is a little low and hard to get sub contractors to agree on price Review collected by and hosted on G2.com.

EN
Erlie Bob N.
Customer Care Ambassador
Small-Business (50 or fewer emp.)
"A must have tool for Property Adjusters"
5/5
What do you like best about Xactimate?

The tool itself is very user-friendly, there might be a lot of info displayed on it, but it's straightforward to navigate. The pricing for labor, equipments and materials are all updated. Review collected by and hosted on G2.com.

What do you dislike about Xactimate?

Sometimes the tool crashes. I would suggest you save your progress every time you make changes to the report. But I think you also consider the device that you're using. Maybe it's not that compatible. Review collected by and hosted on G2.com.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Xactimate Comparisons
Xactimate Features
Integration with Inspection Software
Job Tracking
Resource Allocation
Mobile App
Contract Management