# XCALLY Reviews **Vendor:** INGO **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 48 ## About XCALLY XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company. ## XCALLY Pros & Cons **What users like:** - Users appreciate the **ease of managing multiple communication channels** within XCALLY, enhancing support team workflows. (1 reviews) - Users appreciate how XCALLY provides **multiple communication channels** in one platform, enhancing workflow for support teams. (1 reviews) - Users value the **integration of multiple communication channels** in XCALLY, enhancing workflow efficiency for support teams. (1 reviews) **What users dislike:** - Users find a **steep learning curve** initially, as the interface feels outdated and less intuitive than modern tools. (1 reviews) - Users find the **interface outdated and unintuitive** , with a challenging learning curve at first. (1 reviews) ## XCALLY Reviews ### 1. Reliable contact center solution with useful features **Rating:** 4.5/5.0 stars **Reviewed by:** Shady L. | Supply chain analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2025 **What do you like best about XCALLY?** I like how it brings multiple communication channels into one platform. It’s easy to manage calls, chats, and tickets in the same place, which makes the workflow smoother for support teams. The reporting features are also very handy for tracking performance. **What do you dislike about XCALLY?** Sometimes the interface feels a bit outdated and not as intuitive as modern tools. There’s also a bit of a learning curve in the beginning. But once you get used to it, it’s reliable and does the job well. **What problems is XCALLY solving and how is that benefiting you?** XCALLY solves the challenge of handling multiple communication channels separately. Having calls, chats, and tickets all in one place makes it easier for my team to stay organized and respond faster. ### 2. An all-in-one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Camilo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about XCALLY?** I've been using XCALLY for about 2 years now and without a doubt I never cease to be amazed by the scope of this platform.... XCALLY really manages to integrate all the communication channels (that you as a company may need) in the same platform. This not only makes our job as agents easier, but also provides a better customer experience. While I think there is room for improvement, it's clear that the use of XCALLY has left good experiences for us and our customers. **What do you dislike about XCALLY?** Sometimes there is this feeling that, although the platform allows to integrate all the communication channels, they seem to work separately from each other. It would be good to have analytics and dashboards that synthesize the data from the different integrations. Also, Support response times should be improved. **What problems is XCALLY solving and how is that benefiting you?** In our company we have customers from different countries who have different ways of communicating with us. XCALLY allows us to serve all of these customers, regardless of the channel they come through, without the need to use multiple platforms. Also, the Customer Journey makes it easier for agents to track customer interactions and provide more accurate responses. ### 3. Great omnichannel **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela L. | Marketing & Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about XCALLY?** XCALLY is easy to install. There is a great support from team and fast response time. **What do you dislike about XCALLY?** Updates of system may bring some other issues. **What problems is XCALLY solving and how is that benefiting you?** XCALLY helps keep all channels in one system, making them accessible for every contact. ### 4. Exceptional Customer Engagement with XCALLY **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander K. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about XCALLY?** XCALLY's user-friendly interface and seamless integration made the setup process a breeze. Within no time, our agents were up and running, providing exceptional service to our valued customers. The platform's intuitive design meant that our staff required minimal training, allowing us to focus on our core business functions right from the start. **What do you dislike about XCALLY?** While XCALLY has been a remarkable addition to our business, there are a few minor aspects that some users might find room for improvement. For instance, the initial setup process, while relatively straightforward, could benefit from additional onboarding guidance for new users to ensure a seamless transition. **What problems is XCALLY solving and how is that benefiting you?** XCALLY is solving several critical problems for us, which, in turn, has greatly benefited our business operations and customer satisfaction. Firstly, one of the significant issues it addresses is the efficient distribution of incoming calls. With XCALLY's intelligent call routing system, customer queries are directed to the most appropriate agents, reducing wait times and ensuring that each inquiry is handled by the best-suited representative. This has resulted in improved customer experiences, as our clients receive timely and personalized support, leading to higher satisfaction and loyalty. Another problem XCALLY tackles is the lack of real-time insights into call center performance. With its comprehensive monitoring and reporting capabilities, we now have access to valuable data on agent performance, call volume, and customer interactions. This data-driven approach allows us to make informed decisions, optimize resource allocation, and identify areas where additional training may be beneficial. As a result, our call center's efficiency and productivity have significantly increased, allowing us to better meet our customers' needs. ### 5. The software is easy to navigate however it easily crash down and slow. **Rating:** 3.5/5.0 stars **Reviewed by:** jay marie l. | Virtual Assistant/ Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about XCALLY?** The best thing about it is that it is easy to navigate and understandable. The calls can track so easily it has multiple option about the calls and a list **What do you dislike about XCALLY?** What I dislike about xcally is when it decreases its speed due to multiple calls coming in, it's hard for us to tag the disposition of the call, and it takes time to take that action **What problems is XCALLY solving and how is that benefiting you?** Every time I search my calls on the recording its easy for us to navigate the file since it has a filter options o locate it faster it's also downloadable so we can also keep the file on our PC's ### 6. We have found XCALLY to be just perfect for out telephony needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Yehoshua K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about XCALLY?** XCALLY is very admin-friendly, I can configure our IVR and our integrations in an intuitive way. The support is tremendous, and it is super-reliable, a critical factor for our sector. **What do you dislike about XCALLY?** There's really nothing I dislike, and although any product can always be tweaked. and people generally feel that if you don't mention a shortcoming, your praise is suspect, nevertheless, I don't feel those tweaks are worthy of mention on a DISLIKE field. **What problems is XCALLY solving and how is that benefiting you?** We use XCALLY to integrate with Zendesk because Zendesk Talk does not offer a ring-all strategy (maybe on the super-expensive plans, but not on our affordable, legacy plan). XCALLY records incoming and outgoing calls made with the XCALLY PhoneBar (on VOIP numbers from DIDWW and Twilio) and creates tickets in Zendesk with the call recording available at a click. ### 7. Finally a complete suite **Rating:** 4.0/5.0 stars **Reviewed by:** Mario A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about XCALLY?** The support we received from all departments has always been quick and effective. **What do you dislike about XCALLY?** The usability of the interface can be improved **What problems is XCALLY solving and how is that benefiting you?** It is the core software for the company's production area. ### 8. XCALLY is excellent omnichannel system **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel L. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about XCALLY?** The XCALLY is easy to install and maintain. Also, the licensing model is straightforward. The whole support team is very helpful with a great response time. This makes XCALLY a great system for clients and partners. **What do you dislike about XCALLY?** There are minor limitations to the chat channel. Even if it has internal CRM we would also like a straightforward ticketing tool so the emails, chat, and voice can be assigned to one ticket. **What problems is XCALLY solving and how is that benefiting you?** XCALLY is helping to keep all channels in one system and accessible across each contact. ### 9. xCally can do all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about XCALLY?** The system is very powerfull and stable. It allows to apply all required functionality. **What do you dislike about XCALLY?** Reports feature doesn't allow to run all mysql queries freely. **What problems is XCALLY solving and how is that benefiting you?** The system allows to apply all functionalities of IVR, alerting and reporting. ### 10. Omnichannel Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about XCALLY?** XCally is outstanding! An intuitive and functional platform, managing call center activities has become really easy. It has powerful call routing and real-time monitoring features have enabled us to optimize our team's performance. it is compatible with many integrations and with great ease we get detailed reports that help customers make informed decisions. In addition, customer support has always been prompt and helpful. I highly recommend XCally to all companies looking for reliable and efficient call center software. **What do you dislike about XCALLY?** Although XCally offers excellent functionality, there are some areas that could be improved. First, the user interface could be made more appealing and modern to improve the overall user experience. Second, additional customization options for call workflows and agent performance metrics would be useful to tailor the software to specific business needs. Addressing these aspects would make XCally an even more outstanding call center solution. **What problems is XCALLY solving and how is that benefiting you?** Customer Relationship ### 11. An incredible and innovative contact center and automation solution **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about XCALLY?** The ability to easy enable interactions from channels like voice, IVR, dialers up to any digital channel like social media messaging and the ability to integrate with CRMs, ERPs and AI engines. **What do you dislike about XCALLY?** I think the fact there is not a mobile app yet, but i was told they are working on it. In our case all of our agents work with workstations but definitively it will be interesting to have a mobile app. **What problems is XCALLY solving and how is that benefiting you?** The eternal problem of having a gap between us brand owners and our customers and prospects. XCALLY offers a solution to close that gap by enabling conversations through different channels. ### 12. Everything I Needed in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Lab D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about XCALLY?** As a 25-year-old managing client needs, Xcally has been a game-changer for me. With its user-friendly interface and real-time monitoring, I can easily manage inbound and outbound calls, as well as chat and email communication. The ability to integrate with other business systems like CRM has allowed me to efficiently manage all customer interactions from a single platform. Xcally has saved me time and improved my ability to provide excellent customer service. I highly recommend Xcally to any business looking for a comprehensive call center solution. **What do you dislike about XCALLY?** They have to improve some features for integrating better like WhatsApp but they have been super fast in developing everything. I'm confidential they will improve it. **What problems is XCALLY solving and how is that benefiting you?** Managing all contact channels in a single solution ### 13. Xcally one soultion for many channel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about XCALLY?** We have been customers for over 5 years and use Xcally for our customer service needs. We currently use Version 2 but are in the process of moving already to the newest Version 3 "Motion V3". Its interface is intuitive and real-time monitoring is what can let us observe and manage the activities and resources immediately. Users can easily manage incoming and outgoing calls, as well as chat and email communications. The ability to integrate with other business systems such as our CRM has allowed us to efficiently manage all customer interactions from a single platform. Xcally has enhanced our ability to provide great service to the customers who call us. I recommend Xcally to companies looking for an omnidirectional call center solution. Easily create and assign agent to Group, team, user, profiles. **What do you dislike about XCALLY?** They need to improve some things, such as the graphic part of the DASHBOARDS and some WhatsApp features, but I know for a fact that improvements are already being developed in this sense, so I am very confident that it will be resolved by the end of this year. **What problems is XCALLY solving and how is that benefiting you?** The ability to manage from a single web page, the email solution, chat on integrated platforms, whatsapp and automatic bots that I reply to the customer before passing the request to the operator, in order to simplify contact with the customer. ### 14. OmniChannel Product that works. **Rating:** 5.0/5.0 stars **Reviewed by:** Runar S. | CEO owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about XCALLY?** Xcally is a great product. It is a truly OmniChannel product. It is stable and support and service is good. Integration with Teams is very usefuel. I can recomend the use of Xcally. Runar sigurdsson CEO of Svar ehf. **What do you dislike about XCALLY?** There is really no downsize of Xcally. But be aware of that it takes some time to set up and running it. Once it is up and runnig it is stable. **What problems is XCALLY solving and how is that benefiting you?** Much better overview of different channels. Easy to manage all support and request from customers. ### 15. Affordable & Great App for calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Lili Azieera C. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about XCALLY?** We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful. **What do you dislike about XCALLY?** I dont have bad experience with XCALLY and would highly recommend any company to use them. **What problems is XCALLY solving and how is that benefiting you?** It's used for the daily operation of our call center. The agents would receive calls and perform outbound calls whenever necessary to our customers and other stakeholders. The app is easy to navigate. ### 16. Complete solution for Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Jose P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about XCALLY?** How integrates multiple functions in one single interface allowing configure different setups according to your needs and how easy is to do so. As well the flexibility it has to change your configuration when needed. **What do you dislike about XCALLY?** The pricing might be a bit high, however, it is fair according to the solutions they offer given that they take away the need of getting other providers for other services. **What problems is XCALLY solving and how is that benefiting you?** It is providing integrations that most users require and that are not available with other similar systems. Their omnichannel capacity lets you integrate all the services you need in one single platform. ### 17. Xcally is your next communication software **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe T. | Directeur des ventes, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about XCALLY?** The omnichannel capabilities are awesome! Integrate Voice, SMS, Social Media, What's App, etc. Their training is complete and comprehensive. XCALLY is ahead of most of their competitor in terms of features. **What do you dislike about XCALLY?** There are very few downsides. One of the downsides is the fact that we can't buy directly on the website without speaking with someone, but we can talk with their staff quickly. **What problems is XCALLY solving and how is that benefiting you?** Our customers need an excellent solution to centralize all their communications from various sources. Wheater the communication comes from the web or traditional ways, it's where XCALLY is solving the puzzle. ### 18. Quite professional tool for a company with high attention to customer care **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2023 **What do you like best about XCALLY?** The service from setup to the run is outstanding. **What do you dislike about XCALLY?** Nothing to say. Everything was fine from the installation to the go live **What problems is XCALLY solving and how is that benefiting you?** Managing of the incoming calls in different languages and priorities and the full control of flow in the pipeline. Total control of ques and tranxjing of the whole le traffic inorder to get more efficient the service. ### 19. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Lee G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about XCALLY?** The customisation of the dashboards is very good also the realtime options are very helpful **What do you dislike about XCALLY?** It can take a bit of time to learn but once you know it then its easy **What problems is XCALLY solving and how is that benefiting you?** Allowing managers to see realtime data on the staff and amount of calls across multiple contact centers on one system ### 20. Multimedia Platform **Rating:** 5.0/5.0 stars **Reviewed by:** elena l. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about XCALLY?** With XCALLY, I can, through the real-time dashboard, verify at any moment the service levels and the activity of the agents, quickly viewing the number of agents engaged in conversation or on break. In addition to the many functions, there is also the possibility to easily consult the flow of calls within the IVR and get an indication of how many users have used the self-service mode and how many have been queued to the operator. Furthermore, the integration with many applications allows the agent to optimize the time spent retrieving information, also speeding up the time dedicated to searching for the caller. I am very satisfied with this tool, I find it adaptable to any situation. **What do you dislike about XCALLY?** At the moment, I have nothing negative to report. **What problems is XCALLY solving and how is that benefiting you?** Optimize management times and the Customer Experience. ### 21. Full functionality at an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Panuwat W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about XCALLY?** The system contain most of contact point for user to reach us. **What do you dislike about XCALLY?** In our country one service is very popular name is Line. To connect it with the system is not full function yet. **What problems is XCALLY solving and how is that benefiting you?** As I said before it about intregate with 3rd party but only specific one. ### 22. easy and quick to implement from kickoff to release **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about XCALLY?** is a very versatile sw due to its ability to bring in many communication channels. simple to use and light as client configuration requirements. **What do you dislike about XCALLY?** very configurable but lacks some final customisation, especially in mail management **What problems is XCALLY solving and how is that benefiting you?** we needed a sw that allowed scalability, speed of implementation and was multichannel ### 23. Xcally review from an installer **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about XCALLY?** Xcally is an omnichannel platform designed for implementing contact management for companies with a vast customer base. Confronting other platforms of the same kind in the market, Xcally is easy to install, easy to configure, and really versatile. Its most significant capability is to have many APIs with which it is possible to manage and configure the platform from remote. This let's integrate Xcally with a theoretically infinite number of third-party platforms and consider Xcally for almost every process that includes contact with the end customer or the management of the touch point that the company publishes to get in contact with customers **What do you dislike about XCALLY?** I think that the Jscripty Module could have much more capabilities for example, by adding AI functionalities, variable management, and a graphical representation of the script flow; it should be great if Xcally would expose webhooks to let third party developers and partners develop their plugins both on the server side and on the omni-desktop side. **What problems is XCALLY solving and how is that benefiting you?** Xcally makes contact management easy by integrating voice channels with a bounce of digital media both attended like instant messaging platforms or chats and unattended like emails and faxes ### 24. We have successfully implemented many projects **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about XCALLY?** Very functionally rich and very easy to apply **What do you dislike about XCALLY?** I did not find any problems with the product or service **What problems is XCALLY solving and how is that benefiting you?** The product knows how to work both on servers and in the cloud, which allows excellent flexibility for many customers all over the world ### 25. Good solution **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about XCALLY?** Excellent management of contacts and calls and many communication channels available. **What do you dislike about XCALLY?** As far as I've tried so far, I have nothing to report. **What problems is XCALLY solving and how is that benefiting you?** XCally helps me to better manage interactions with my contacts in an organized and fast way. ### 26. XCally is a very simple and ergonomic solution for the users **Rating:** 4.5/5.0 stars **Reviewed by:** Aurélia d. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about XCALLY?** The potential of the multi-channel is just incredible, and the IA seems incredible **What do you dislike about XCALLY?** For the moment, nothing i really like this solution and i'm sure we could do a lot of business with it! Lookinf for the video and the IA **What problems is XCALLY solving and how is that benefiting you?** The facility for the communication with our clients ### 27. Omnichannel call center solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about XCALLY?** Xcally it's a solutions to manage the omnichannel call center the can be integrated with all the best-known CRM and ticketing systems. It's also possible to integrate with conversational AI systems **What do you dislike about XCALLY?** it would be interesting if the solution was available as a container for docker. so you can also deploy on kubernetes infrastructures **What problems is XCALLY solving and how is that benefiting you?** xcally solves multichannel call center management By optimizing the management of calls and resources in an optimal way ### 28. Easy to use!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Simone Z. | Professional Services Manager - Network and Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about XCALLY?** Integration with 3rd party is very appreciated. square projecy simplify the life ahgainst Astersik coding **What do you dislike about XCALLY?** we need more 3rd party integration like Azure cognitive/ oracle cloud infastructure Public Cloud. **What problems is XCALLY solving and how is that benefiting you?** Survey creation and agent managing ### 29. Excellent omnichannel solution **Rating:** 5.0/5.0 stars **Reviewed by:** Marina C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about XCALLY?** Thanks to XCALLY, I can monitor in real-time, by consulting a single dashboard, the performance of all active communication channels for a service. The reporting is customizable according to one's needs. Additionally, it is also possible to configure automations on the different contact channels, speeding up user support processes that help improve the customer experience. On the agent side, it is user-friendly. I believe that XCALLY is a complete, customizable tool and an excellent solution for contact centers. **What do you dislike about XCALLY?** At the moment, I have no negative comments to report. **What problems is XCALLY solving and how is that benefiting you?** Optimize management times and the user's Customer Experience ### 30. Great for mid range budgets, but advanced set-up skills needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Din B. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about XCALLY?** Great platform if you need to provide support for various communication channels. We had a specific scenario, where we provided from one location support for several countries inside our company. The main issue was that we had to BYOC with local toll numbers. We reached out to at least 20+ vendors, and XCally Motion was the only platform that could provide resources and features to achieve this goal. Additionally, it is an Omnichannel solution that can support all imaginable channels of your choice (Voice, Webchat, Email, SMS, Fax, Viber, Whatsapp, Facebook Messenger, etc.). Employees are kind and helpful, you get some really fast responses from support if there is an issue. They offer a lot of third-party integrations + plugins with the platform, and those are FREE. **What do you dislike about XCALLY?** We immediately went with the v3 version, which has just been released, and a lot of instructions on how to set up XCally Motion haven't been updated. Some crucial information has been missing, intentionally or not, for which you need to contact their support via ticket. If you need to hire their Professional Support Team (this is the only option where you can get remote support), you will be charged 120 EUR/hour. Price has been raised in the last 12 months from around ~80 EUR/hour. GUI is a bit outdated (but for the price you pay per head it is acceptable). The biggest drawback for us is the not so good dashboard (a lot of features are missing that the competitors have) + Report extraction based on tagged interactions is not possible (even though you can tag an interaction there is no use for it). The disposition option is something they can work on, it takes a lot of time to set up third-level (you can max set up three levels) disposition because of the way it is engineered to make the input. OVERALL IT IS A GREAT SOLUTION FOR MID-BUDGET PROJECTS THAT NEED TO HAVE AN OMNI-SOLUTION PLATFORM, BUT IT IS FAR AWAY FROM PERFECT. POSITIVE THING IS, WE SEE THAT THE DEVELOPMENT TEAM IS ATTACKING AND IMPROVING SOME OF THE FLAWS AND CONSTANTLY WORKING ON NEW FEATURES. **What problems is XCALLY solving and how is that benefiting you?** It serves as the main platform for our Contact Center project. We provide support for our customers and are testing new ways to use various channels as potential sales channels. ### 31. Contact Centre software in constant evolution **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto E. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about XCALLY?** xCALLY has four types of licenses, each one oriented to the most common uses we need in a Contact Centre platform (inbound, outbound, omni-channel and all at once). Another great thing is that the cost of the licenses is per concurrent agent. It includes connectors with the main CRM, ticketing software, TTS, ASR, Google, AWS, etc. as standard. It also incorporates a very useful and easy to configure form designer. Probably the best part of the tool is the graphical IVR designer. The entire platform is web-based, so the agent can be anywhere, and even working from a mobile phone. One of the most versatile features of the product are triggers and automations. This way you can automate practically any situation in the day-to-day running of a contact centre, without the need for the IT department to be involved. A single supervisor can do. I find the outgoing motion with four strategies from less to more aggressive remarkable. It has a small contact manager to decide which customers are part of a campaign. It is the simplest tool I know of with all the power of a contact centre. I don't think there is any functionality that other big platforms have. **What do you dislike about XCALLY?** The form designer is not available for the inbound voice and omni-channel version. It should be included in all licence types. The form designer should be able to connect to third party systems. Although it has a connector with DIALOGFLOW, where all kinds of ChatBots can be made, xCALLY should have its own solution that does not force you to pay Google for every interaction. **What problems is XCALLY solving and how is that benefiting you?** At the moment, I am able to serve my clients on a one-to-one basis, without much technical knowledge. At the moment, I work by phone. In the short term, I will add the whatsapp channel and it will be very easy. Also the chat channel ### 32. Powerful and intuitive platform **Rating:** 5.0/5.0 stars **Reviewed by:** Stefano S. | Quadro, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about XCALLY?** Integration capabilities, friendly IVR interface **What do you dislike about XCALLY?** I can't highlight any relevant downsides **What problems is XCALLY solving and how is that benefiting you?** Agents work optimization ### 33. i believe it will be better **Rating:** 5.0/5.0 stars **Reviewed by:** 剛 . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about XCALLY?** System stability. Can handle large scale. **What do you dislike about XCALLY?** I would like to see more CRM functionality. Because many clients do not have a CRM to work with. **What problems is XCALLY solving and how is that benefiting you?** You can start operation in a short period of time after receiving an order from a client ### 34. Satisfied with the product and support service **Rating:** 4.5/5.0 stars **Reviewed by:** Lillian W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about XCALLY?** XCALLY has a clean and user friendly interface. The features provided are excellent for managing call centers. **What do you dislike about XCALLY?** Can't think of any downsides of using XCALLY. **What problems is XCALLY solving and how is that benefiting you?** Agents are allowed to work from outside of office. This provides flexibility for agents. ### 35. Very satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Michael G. | Brand Design Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about XCALLY?** The people behind the technology of Xcally and the innovative approach as well as focusing on the future with AI **What do you dislike about XCALLY?** I think the layout and the user interface can be improved. **What problems is XCALLY solving and how is that benefiting you?** Erfahrungsmanagement ### 36. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Simone B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about XCALLY?** Easy to start-up and to use, fantastic product. **What do you dislike about XCALLY?** No particular downsides to report, probably the best omnichannel software **What problems is XCALLY solving and how is that benefiting you?** Allow our customers to use the contact platform that suits them best ### 37. XCALLY, the best supporter for customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about XCALLY?** User friendly, omnichannel, possibility to use XCALLY for the interactions with customers. **What do you dislike about XCALLY?** I haven't problem with XCALLY. The support is very good. **What problems is XCALLY solving and how is that benefiting you?** Improve the relation with customers. ### 38. The Best Omni Channels Customer Service Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Numan K. | Sr. Solutions Architect - ICT & Cloud, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about XCALLY?** The flexibility of the platform with feature-rich applications **What do you dislike about XCALLY?** I don't dislike anything about xcally. It is smooth and reliable. **What problems is XCALLY solving and how is that benefiting you?** connecting customers to business and streamline the customer service process. ### 39. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** wilman e. | informatic engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about XCALLY?** user interfaces are very intuitive, easy to learn **What do you dislike about XCALLY?** sometimes the web interface crash and need to be reloaded **What problems is XCALLY solving and how is that benefiting you?** remote work for agents after the pandemic, using web browser for user conections ### 40. Great Automated Outbound Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Moses O. | Lead, Technical Deployment, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2022 **What do you like best about XCALLY?** The ease of use and aftersales support makes **What do you dislike about XCALLY?** Feature request update and ETA's on request **What problems is XCALLY solving and how is that benefiting you?** Ease of communication with our customers ### 41. Budget Friendly OmniChannel Contact Center Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about XCALLY?** Easy to customize reports, the IVR system is excellent for setting up self-services for calls and monitoring agents in real-time is possible and very easy. **What do you dislike about XCALLY?** It is tedious to integrate with some other platforms. Overall, it is a great contact center solution **What problems is XCALLY solving and how is that benefiting you?** Helping me unify my client's interactions for better reporting ### 42. Tested and relevant to CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Matovu M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about XCALLY?** Availability of very intuitive modules and functionality needed to run a contact centre to attain customer satisfaction. Easy to integrate with third-party apps. **What do you dislike about XCALLY?** The Voice Plus plan should have Contact Management module included. Contact manager should be in the starter pack. **What problems is XCALLY solving and how is that benefiting you?** It offers a complete 360 omnichannel solution. With the right plan, all functionalities are covered ranging from ai tools to predictive dialling, IVR campaigns etcetera. ### 43. Simple, flexible platform with top quality / price ratio !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about XCALLY?** speed of implementation, extremely simple training course for administrators and agents, very professional and organized product support! reliable, robust and flexible platform with integrations with the main CRM and ERP spread around the world. reaches very high levels of customization **What do you dislike about XCALLY?** high-performance graphical interfaces that can be graphically improved. **What problems is XCALLY solving and how is that benefiting you?** management of in and out communication flows in full multichannel, very simple to organize and use ### 44. MUY BUENO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about XCALLY?** The intuitive nature of the solution. The learning curve for agents and supervisors is significantly reduced. **What do you dislike about XCALLY?** The predefined reports should, in my opinion, be more extensive. **What problems is XCALLY solving and how is that benefiting you?** The creation of custom reports ### 45. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Tomikimi O. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about XCALLY?** its friendly user interface and easy to navigate system **What do you dislike about XCALLY?** i feel the phone bar that hangs on top of the screen is annoying **What problems is XCALLY solving and how is that benefiting you?** Xcally came through for my company in solving our call center issues and since its installation our call rates have increased ### 46. Advanced functionalities for a good price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about XCALLY?** Intuitive user interface , very easy to setup **What do you dislike about XCALLY?** They have various integrations but not Hubspot and Jira yet **What problems is XCALLY solving and how is that benefiting you?** Automation of calls routing and conversational AI to provide 24/7 support ### 47. Xcally **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about XCALLY?** XCally Phone bar has revolutionized our Inbound calling. Being able to use one platform for calling monitoring, and reviewing calls is amazing. **What do you dislike about XCALLY?** The specific host/user profile is sometimes tedious for such a large company to get each agent in remotely. **What problems is XCALLY solving and how is that benefiting you?** I like that we can go into Motion and see each agent's statistics. Again I do not like the specific host. ### 48. Powerful IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Aica M. | Web Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2019 **What do you like best about XCALLY?** It is surprising, as it always offers all communication tools with IP telephony worldwide with different alternatives. It is a great help to carry out the design and implementation of an entire system for the outbound call campaign through its management system. Of concurrent channels and extensions. Its IVR building tool has been very helpful as it allows dragging objects and components that facilitate a clean and pleasant design. The graphical interface is very pleasant and light for the end user. It has a strong market penetration and can integrate with CRM. **What do you dislike about XCALLY?** It has many partners worldwide, and each partner sets prices according to their specific requirements; these prices are not standardized. You need the manufacturer's advice to implement customizable modules, as a regular admin user cannot make adaptations according to their convenience. One drawback is that if the manufacturer does not offer support for the PSTN cards from Ericsson or Alcatel, which are already obsolete, I do not recommend it if you plan to migrate on this scale. **Recommendations to others considering XCALLY:** evolutional use it **What problems is XCALLY solving and how is that benefiting you?** replace the very old telephony control units that were out of support. The benefit is satisfactory, since it can make multiple outgoing calls, while, on the other hand, it can respond simultaneously to a process that affects the capabilities of another. Programming automatic IVR is very easy to do. ## XCALLY Discussions - [What is XCALLY used for?](https://www.g2.com/discussions/what-is-xcally-used-for) - [View XCALLY pricing details and edition comparison](https://www.g2.com/products/xcally/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+09%3A45%3A40+-0500&secure%5Bsession_id%5D=509965c4-ff64-4b6b-a23b-1e287261d2a2&secure%5Btoken%5D=c2e13d25108a873fb9faca5c006dc41afb2c324382e4f90f6a753329fb451501&format=llm_user) ## XCALLY Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top XCALLY Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)