Shipt Reviews & Product Details

My favorite feature about shipt as both a user of the app and a contractor for shipt, it offers the ability to add custom items to an existing order which Instacart and other apps does not have the option to do. Review collected by and hosted on G2.com.

I think that the subscription fee could be expensive for some, but it is worth it because of all the promotions constantly available. Review collected by and hosted on G2.com.

Nothing the experiences have been absolutely awful. Review collected by and hosted on G2.com.

I have had the absolute worst experiences with using Shipt. This AM was another example to the point that I had to cancel my membership.

I ordered over $120 worth of groceries- I was charged for the total - tip included and the shopper marked the order as delivered completely- when in fact I got NOTHING. I received no groceries and the shopper didn't even attempt to contact me.

To make matters worse - I spent over 45 minutes on the phone with customer service trying to get a refund for the groceries that I never received. The customer service experience on the phone was awful as well.

After canceling my membership I immediately downloaded Instacart and within an hour I had all of the groceries I needed. It was a completely different experience.

Do not use Shipt in Washington DC Review collected by and hosted on G2.com.

Shipt is an extremely helpful app., that I use weekly. It has a wide variety of selected stores and tends to be pretty reliable, more so on weekdays than weekends. Review collected by and hosted on G2.com.

I do not like to order on the weekends because the shoppers can be unreliable with time and poor substitutions. This is why I seldom use Shipt's services on Saturdays and Sundays. Review collected by and hosted on G2.com.

Easy to pick a place you want to order from and grab what you need. Also easy delivery Team with great communication. Review collected by and hosted on G2.com.

Not all items are available after ordering Review collected by and hosted on G2.com.

The service was definitely faster than I expected. Review collected by and hosted on G2.com.

The cost could be prohibitive when comparing to the value it brings to the table (since we aren't really an "I need this right now" product). Review collected by and hosted on G2.com.

Reliable, quick, I suggested everybody 100% Review collected by and hosted on G2.com.

Can improve the marketing and the brand awareness Review collected by and hosted on G2.com.

My favorite part about shipt is the level of communication they allow between the shopper and the shipt worker/customer service because it makes it virtually impossible for any miscommunication to occur. Review collected by and hosted on G2.com.

I would probably say the main thing I dislike would be just the layout and overall design of the app. I think it looks a bit outdated and if tweaked could do a great job at making the interface more modern and savvy. Review collected by and hosted on G2.com.

is it easy to use and during times when you are busy it becomes very helpful Review collected by and hosted on G2.com.

The market is oversaturated with options for delivery from stores. Otherwise this is easy and helpful for those that have busy lives. Review collected by and hosted on G2.com.

It's so easy to build a grocery list during the week and then have it delivered within an hour. Review collected by and hosted on G2.com.

Sometimes the delivery hours get taken up too fast. I wish there were more options to be able to get the delivery whenever you need it. Review collected by and hosted on G2.com.

I love that I can create a list while I'm at home in my kitchen so I don't duplicate items or miss items. I also like to add items immediately when I run out of something so that on the next order, it's already there for me waiting. I forget way less things! Review collected by and hosted on G2.com.

The user interface isn't the MOST user friendly. I'd love it if it were easier to find items. The way the items are sorted doesn't really make sense. Review collected by and hosted on G2.com.