Having used the platform in a course on tech support functions, this reviewer finds it feature-rich and easy to use. There are no negative aspects reported regarding Raiseaticket.

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Summarized using AI

AJ

Anand J.

Program Manager

Education Management

Small-Business (50 or fewer emp.)

8/4/2025

"Great ticketing solution for our growing team"

4.5/5

What do you like best about Raiseaticket?

- Easy ticket categorization and priority setting

- Good integration with our existing email system

- Reporting features give us visibility into response times and common issues Review collected by and hosted on G2.com.

What do you dislike about Raiseaticket?

- Would love to see more customization options for the dashboard

- Sometimes the search function can be a bit slow with larger ticket volumes

- Pricing could be more competitive for smaller teams Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/10/2021

"Excellent tool for small businesses."

5/5

What do you like best about Raiseaticket?

Ease of use. This system easily integrates to my google workflow using emails and gets the work done. Soft feel allows the less tech savy technicians to use this as well. Review collected by and hosted on G2.com.

What do you dislike about Raiseaticket?

Can add features like auto-assignment (although we have a dept assignment feature, which is very similar). But because we love this product so much we can bypass that minor inconvenience . Review collected by and hosted on G2.com.

MA

Melvin A.

Soporte Técnico en Sistemas

Enterprise (> 1000 emp.)

9/4/2019

"Robust platform with excellent tools for analysis and reporting"

4/5

What do you like best about Raiseaticket?

The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple, as if you were managing an email. I also like being able to collect data through its reports section that is automatically updated upon receipt of a ticket. Review collected by and hosted on G2.com.

What do you dislike about Raiseaticket?

Honestly it only bothers me that I have almost no template options for email, so I had to create them manually and add them to the portal. Review collected by and hosted on G2.com.

Recommendations to others considering Raiseaticket:

If you are very concerned about your customers' issues, this platform is the right choice. It has strong analysis and reporting tools to help you clarify the flow of incidents you receive in your organization. I rate it as easy to use and affordable. I recommend it. Review collected by and hosted on G2.com.

What problems is Raiseaticket solving and how is that benefiting you?

Beyond providing a technical assistance service for our users, the benefit of using Raiseaticket that has impacted the most in our organization, is its reporting tool, which has helped us to have a complete report of the tickets received in a month and to be able to improve response times or type of response. Review collected by and hosted on G2.com.

Response from Kias Hanifa of Raiseaticket

edit

Thanks for your comments. We will add the feature of email templates in the future releases.

GL

Guillermo L.

Ingeniero de soporte técnico

Mid-Market (51-1000 emp.)

8/16/2019

"Raiseaticket is a robust tool and also has excellent analysis functions"

4/5

What do you like best about Raiseaticket?

Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is what I like the most. In this software I can create our own help portal for customers to enter and find compelling answers or to contact one of our customer support agents. I also like the amount of graphics that this program offers, in order to verify our productivity and help us strengthen our response times. Review collected by and hosted on G2.com.

What do you dislike about Raiseaticket?

There are still several functionalities that we do not learn to use and there is not much documentation about it. I wish there was some more complete user manual or some training. Review collected by and hosted on G2.com.

Recommendations to others considering Raiseaticket:

Raiseaticket is a great technical support platform. I recommend it with total guarantee that its features have full reliability. It will help you meet your requests on time and also allow you to carry out an analysis of your tickets to improve your quality of service. Review collected by and hosted on G2.com.

What problems is Raiseaticket solving and how is that benefiting you?

Raiseaticket helps us generate tickets and handle incidents that may occur the network department. Our network must be kept operational 24 hours a day, so all requests for preventive, corrective maintenance or failures are communicated through this portal. Review collected by and hosted on G2.com.

Response from Kias Hanifa of Raiseaticket

edit

Thanks for your comments. We are frequently updating the faqs and related documentation.

https://help.raiseaticket.com/faqs/