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I've been a loyal customer for over a year, and I've always been satisfied with their service. Unfortunately, that's all changed. Review collected by and hosted on G2.com.
They have recently decided to prioritize their bottom line over customer satisfaction. This is evident in their recent policy changes, which have forced me to upgrade my plan even though my current needs were being met. It's as if they're punishing me for being a loyal customer by forcing me to pay more for a service I don't need. This is a clear indication that they are more concerned with maximizing profits than providing excellent service to their customers.
As a small business owner, I rely on reliable email services to communicate with clients and manage my operations. The sudden increase in cost, coupled with the lack of flexibility, has made it difficult to justify staying with them. Review collected by and hosted on G2.com.
Hi there,
We appreciate the feedback given. We of course want to acknowledge that we understand how important it would be keeping costs as low as possible as a small business owner. We have shared a blog on our website detailing the reason for our price increase, as to make sure we are able to connect with our users and our decision-making.
https://www.mailersend.com/newsroom/price-and-plans-changes
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