Hipporello Reviews & Product Details

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

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Hipporello

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Hipporello Community

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mustafa sener

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User Insights

Average based on 6 real user reviews.

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SN

Sasha N.

Logistics and Supply Chain

Small-Business (50 or fewer emp.)

11/16/2023

"Innovative and Versatile Service Desk Solution with Fair Pricing"

5/5

What do you like best about Hipporello?

Hipporello stands out with its modern and aesthetically pleasing design, setting a high bar in the service desk market. The clever and innovative system is complemented by extensive customization options, making it adaptable to a variety of business needs. Its structured interface enhances the overall user experience, making it enjoyable to work with. A significant advantage of Hipporello is its seamless integration with existing websites, allowing for a cohesive user experience while maintaining the unique identity of the brand. Additionally, the pricing of Hipporello is entirely fair, reflecting its value and making it an excellent choice for businesses looking for a cost-effective solution. The platform's ability to be largely concealed within a website is also a plus, as it does not overtly display its third-party nature. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

On the downside, Hipporello’s German translation needs significant improvement as it is not only inadequate but also missing in some areas, which can be a barrier for non-English speaking users. Furthermore, the email replies include a lengthy Hipporello signature or tag, which can appear unprofessional. Despite its integration capabilities, the Hipporello branding briefly flashes in the title when embedded in a website, before disappearing, which could momentarily disrupt the seamless user experience. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

Hipporello addresses several key issues in our customer service workflow, bringing about significant improvements in both efficiency and professionalism. Firstly, it greatly enhances the structure of customer tickets. This makes it easier for our team to manage and respond to customer inquiries in a timely and organized manner. This improved structuring leads to better oversight, not just for our team but also for our customers. They can now track the progress of their queries more transparently. Moreover, the use of Hipporello has elevated our professional image. The system's sleek design and functionality convey a sense of sophistication and attention to detail. This reflects positively on our brand. This professional appearance, combined with the system's effectiveness, contributes to a more satisfying customer experience. It also streamlines our internal processes, making it a valuable asset for our customer service operations. Review collected by and hosted on G2.com.

AE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

11/16/2023

"Fast and Informative"

5/5

What do you like best about Hipporello?

User friendly and features that promote collaboration between teams. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

Needs formatting features for amounts entered in forms; Needs to allow error message language to be edited. Review collected by and hosted on G2.com.

SP

Sourabh P.

Senior Associate

Mid-Market (51-1000 emp.)

6/16/2022

"Great overall, still needs improvement in certain aspects"

3.5/5

What do you like best about Hipporello?

The overall design & ease of access. I have used this application once only. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

The time it takes to create the overview which is little long compared to other tools in the market. Review collected by and hosted on G2.com.

JG

Joseph G.

Consumer Service Representative

Enterprise (> 1000 emp.)

4/28/2022

"Hip Hip Hiporello"

5/5

What do you like best about Hipporello?

Its incredibly helpful to me and the teams we work with across the globe and the universe! Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

Almost nothing. Its name recognition is low with other companies we interface with so we have to describe it. Review collected by and hosted on G2.com.

AB

Alikhan B.

Junior mechanical engineer

Small-Business (50 or fewer emp.)

4/6/2022

"Hipporello review"

4/5

What do you like best about Hipporello?

I really like the functionality of the app. It can be used by big enterprises, medium businesses and even by the small businesses. Makes life really easier. Trello users will understand me. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

The pricing is bit uncomfortable for small businesses. However, medium businesses and enterprises will be delighted with pricing Review collected by and hosted on G2.com.