Chatlio Reviews & Product Details

The software is very easy to use and can be integrated easily to any website as claimed by them. Also, it provides all the required info of customer like their local time and location whichs helps us to rapport better with the customers. Review collected by and hosted on G2.com.

Sometimes delay in notification. At the most part not much Review collected by and hosted on G2.com.

When I discovered Chatlio almost 3 years ago, it was a game-changer for me. I hated to have to install "another" third-party software or web-based application to run my LiveChat. But with Chatlio, I was able to onboard my team of 10 support agents that were already on Slack in less than 10 minutes. No need to set up again 10 accounts, or to upload a profile picture, bio, etc... I just log in once with Slack and boom! I was all set. It was love at first sight, and Chatlio never failed us from that moment. I highly recommend this product, it simply has all the features we need. Review collected by and hosted on G2.com.

There is nothing to dislike about Chatlio, it's a great product. Review collected by and hosted on G2.com.

By far the best feature IMO is the integration with Slack. I'm always on Slack and get notifications on desktop, mobile, and my Apple watch, so I never miss an opportunity or question that comes across our website. In addition, they have a bunch of different pricing platforms and so the price is right for our small business. The conversations are archived and we can access anytime for reference. Review collected by and hosted on G2.com.

You are limited to the features you get with the basic version, including the ability to capture case-specific information from the user who started the chat. Also, the information that comes across in Slack could be a little more copy-friendly. Finally, I wish there were more integrations, including one for Salesforce. Review collected by and hosted on G2.com.

Chatlio opens a new door to all those people or users who have a website with products, this application simple to manage and easy to configure will allow us to see in real time the opinions of new projects and the opinion on the products something I find very innovative for all those companies that have been working with websites, offers high quality chat and settings for you to feel much more comfortable when using the program. Review collected by and hosted on G2.com.

I have no complaints about its use but if I have seen a few complaints regarding what credit cards are, it seems to me that they still do not work very well, but to me personally has never presented me with problems. Review collected by and hosted on G2.com.

Chatlio is an excellent livechat support feature. You can easily customize the template, hours of operation and more. Our version of Chatlio is linked to Slack. Slack is how our Chatlio talks to us; it allows everyone in the office the opportunity to read tech support questions to filter who is best suited to answer. We have never had any issues with Chatlio, including no disruptive maintenance. There are multiple subscription levels that allow you to expand your chat resources to more people in the office, and be able to store all conversations in an archive. We only have one site we would need Chatlio for; however, one subscription gives you access to as many sites as necessary. Review collected by and hosted on G2.com.

The integration process with slack can be difficult, especially if you have a small implementation team. Once you have the Chatlio feature, people on the other end have no way of minimizing their chat button. Sometimes our users need to look at information that is covered by the button but overall this is really not an issue. Review collected by and hosted on G2.com.

The ease of configuring responses, integration with slack is just out of the world. Review collected by and hosted on G2.com.

Would have liked a bit more pricing options for early stage startups Review collected by and hosted on G2.com.

First of all the setup is simple and the solution is easy to use. We haven't had a any complaints about the technology for nearly two years now. The integration with Slack is huge as we do nearly everything else there including phone calls. Great that we get all our users onto the chat option for a reasonable price given our low volumes, transactions, (cost as a client). Love automatic status updates on website widget based on who on our end is available for questions in Slack. Decent widget options, settings, config, etc. Area for Segment integration is nice as well as webhooks for the various touch points in a conversation/chat. Review collected by and hosted on G2.com.

Honestly the only thing I have disliked is that they shut us off once over $45, without sufficient notice IMHO. Our card had fraud so was waiting for new one in mail. They ran card once, failed. Then they literally just gave me 3 days to notice (no one called me or reached out). This was about 2 years ago though and haven't had issue since and have had same issue with card needing updated so they fixed based on our discussion or others like it. Only other item is reporting. Limited but assuming no one has pushed them to build it out given the webhooks and segment integration, etc. Review collected by and hosted on G2.com.

Its easy integration, quality, simplicity, innovative approach and outstanding support team. Review collected by and hosted on G2.com.

Frankly, there isn't one thing that I dislike about it. Review collected by and hosted on G2.com.

We're already on Slack all day, so Chatlio brings our customer communication into the same place. That lets us handle those requests in our normal flow of work. We got Chatlio up and running in minutes, and it's been fully stable and low maintenance over the last two years. Review collected by and hosted on G2.com.

Honestly, I don't have any issues with Chatlio. I spent a few minutes installing it two years ago and it's been humming along ever since, giving us all these benefits with zero effort on our part. Review collected by and hosted on G2.com.

The widget was super easy to integrate and I appreciated the free month trial. We were also able to hide the widget and use the API to enable live Slack chat on our website with our own custom UI. Review collected by and hosted on G2.com.

Account management is tricky... I couldn't add a user to my account if they already created their own account. I also was double charged somehow for a couple of months, but they reversed the charge and even gave me a small refund. Also the API doesn't include events for when the agent is typing in Slack. Review collected by and hosted on G2.com.