--- title: 20i Reviews meta_title: '20i Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how 20i works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 165 scale: '5' date_modified: '2026-07-17' parent_category: name: Web Hosting url: https://www.g2.com/categories/web-hosting --- # 20i Reviews **Vendor:** 20i **Category:** [VPS Hosting Platforms](https://www.g2.com/categories/vps-hosting-platforms) **Average Rating:** 4.9/5.0 **Total Reviews:** 165 ## About 20i High-performance managed hosting for every occasion. Join over 1 million agencies, freelancers, businesses and side-hustlers for unmatched speed and reliability. Our expert Support Team are web hosting enthusiasts with rave reviews. Get help from real people who love what they do, not canned responses. Migrating to 20i is easy, and you can transfer unlimited sites and email from any host in just a click, for free, whenever you like. ## 20i Pros & Cons **What users like:** - Users commend the **fantastic and speedy support** from 20i, providing reliable assistance during technical challenges. (22 reviews) - Users commend the **helpful support team** of 20i for their prompt assistance and problem-solving skills. (15 reviews) - Users commend the **exceptional technical support** of 20i, appreciating their reliability and creative problem-solving skills. (13 reviews) - Users highlight the **quick and genuine human support** from 20i, enhancing their overall hosting experience significantly. (9 reviews) - Users commend the **ultra-reliable hosting** of 20i, consistently delivering exceptional performance and support throughout their experience. (9 reviews) - Staff Expertise (9 reviews) - Staff Competence (8 reviews) - Affordable (7 reviews) - Easy Setup (7 reviews) - Migration Ease (7 reviews) **What users dislike:** - Users feel that **hosting issues** arise from limited data centers and constrained options for Windows hosting and backup services. (3 reviews) - Users experience **slow performance** with loading times and control panel responsiveness, impacting overall satisfaction. (3 reviews) - Users note **hosting limitations** with outdated Windows server options and restricted database sizes in 20i's reseller environment. (2 reviews) - Users notice **limited functionality** in 20i, particularly with outdated Windows Server options and learning curve for control panel. (2 reviews) - Users report occasional **slow loading** times, especially with the control panel and support ticket creation. (2 reviews) - Slow Loading Speed (2 reviews) - Slow Server Performance (2 reviews) - Slow Speed (2 reviews) - Slow Speeds (2 reviews) - Version Incompatibility (2 reviews) ## 20i Reviews ### 1. Always Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about 20i?** I've been using 20i for several years now and still consider this to be one of the best decisions I made. Their support is always prompt, efficient and helpful. I have no hesitation in recommending them. First-class service always. **What do you dislike about 20i?** There is nothing that I dislike about 20i. They have never disappointed me. **What problems is 20i solving and how is that benefiting you?** Quality reseller hosting service ### 2. A few confusing elements to the service but a fantastic support team **Rating:** 4.5/5.0 stars **Reviewed by:** Paul L. | Head Of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about 20i?** The support are always responsive and they listen to the information that you give to them Communication is clear and timely The server options available are good and cater to many needs The control panel is easy to use in general **What do you dislike about 20i?** Nothing much, the only issue we came across was the intra account migration service has some peculiarities that affect the migration of a website from one 20i account to another. The issue is that if the website container is named the same in both accounts and DNS is managed externally then 20i do not know where to point requests. There is a hidden process called authentication which decided which of the two places/accounts will address requests. Be aware that from when you initiate that transfer the old location for the website will become inactive, not good if you still have migration testing to do in the new environment. Other than that though they seem excellentm better than many hosts I have dealt with. **What problems is 20i solving and how is that benefiting you?** Affordable performant WordPress hosting ### 3. Really Great, yet still improving. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2023 **What do you like best about 20i?** 20i reliability, ease of use, straightforward user interface. and excellent support team for that weird question I sometimes have, before I make a change I like to make sure. They answer quickly, professionally, and more importantly. accurately. Whats not to admire? **What do you dislike about 20i?** Setting up hostshop is quir=te easy for resellers, but it still has a little way to go as regards editing. as I spend quite a bit of time trying to figure it out when it should be clear. **What problems is 20i solving and how is that benefiting you?** Site URL changes re .htaccess accuracy. ### 4. Can't fault service or products **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about 20i?** Faith in hosting companies restored! Thank you 20i. The system and interface etc works well, and whenever we have a problem, we can live chat or post a ticket and we get timely and helpful replies quickly and easily. **What do you dislike about 20i?** Can't think of anything negative to be honest. **What problems is 20i solving and how is that benefiting you?** An easy place for all our domain names to live, and set up emails if required. We've typically hosted sites elsewhere as an agency, but we're using some of 20i's hosting now too and that's super easy to use. ### 5. Very responsive and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about 20i?** 20i is easy to set up, use, and administer. If we ever have any issues, mostly issues created by us, the support team are always very responsive and helpful. The team behind 20i has obviously put a lot of dev in so that ordering web hosting or a VPS is super easy. **What do you dislike about 20i?** Nothing to dislike about it. I really can't fault the product or support. **What problems is 20i solving and how is that benefiting you?** Ease of spinning up new websites, definitely solving migrating wordpress sites with their staging area. We used to striggle before running our own web servers, different versions of PHP etc. We don't have any issues anymore. The timeline backups make restoring an entire site or just the database really easy. ### 6. Very good customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Archie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about 20i?** - Good prices - Customer services is so quick its almost instant! - Easy to use portal - Domain transfers are simple - Good features - Easy to login and use requently **What do you dislike about 20i?** I don't thinkt that there is much that I can fault! **What problems is 20i solving and how is that benefiting you?** They enable me to be able to keep track of all of our customers and their hosting. ### 7. Overall, always a painless experience, with great support when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Jack I. | Managing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about 20i?** Fast and 'actually helpful' support team. Support is always there, even for the simplest of things, they speak to you like you are human, not just another customer. Plenty of features and services to allow me to offer the best hosting out to my customers. **What do you dislike about 20i?** Generally, nothing, but the UI for the Reseller Hosting is still clunky to use, even after much improvement. More needs to be done here to make it faster to navigate through. **What problems is 20i solving and how is that benefiting you?** A simple and effective solution to reseller hosting, backed by amazing customer support. ### 8. Highly reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about 20i?** 20i provide a highly reliable service with prompt support on the few occasions we have needed it. The control panel is modern and fast and we are still finding new features which have proved to be very useful. **What do you dislike about 20i?** Sometimes you just need to speak with a human being, and that is not possible with 20i **What problems is 20i solving and how is that benefiting you?** Too many to mention and I am running out of time in answering all these questions ### 9. Efficiency and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about 20i?** The my20i team are alway so efficient when replying to support quires and will to go above and beyong to resolve problems. They best support team around. **What do you dislike about 20i?** I dislike nothing about my20i, it is a fantastic service! **What problems is 20i solving and how is that benefiting you?** They help us provide secure hosing for our clients. We also love that there is a sustainability focus with the company. ### 10. Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sean M. | Strategic SEO Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about 20i?** I like the support best at 20i.com. The calibre and quality tends to be high and consistent. I like dealing with real people based in the UK. **What do you dislike about 20i?** With any hosting company there is going to be issues, rare downtime and 20i.com isn't excluded from that. But they have support that is communicative and care about getting issues resolved as quickly as possible. **What problems is 20i solving and how is that benefiting you?** I am able to host clients website with confidence and get quality technical support to solve any issues and challenges I may come across. ### 11. Fantastuc product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Harry A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about 20i?** The interface is very easy to use. Their migration saver saves loads of time, it's great. The best part is their support though/ 24/7 and they always fix any issues in no time at all. Very impressed **What do you dislike about 20i?** Nothing so far I have been very pleased with everything so far **What problems is 20i solving and how is that benefiting you?** As I am just starting in the website hosting side of things after a background in more google related products I have been very impressed with the level of support given. ### 12. First Class Support & Service **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about 20i?** They are in my opinion the most advanced hosting & reselling platform out there today. Always adding & improving daily. There support is the best I have came across & fast, The platform is easy to use & intuitive. **What do you dislike about 20i?** Nothing to dislike, all is good with 20i **What problems is 20i solving and how is that benefiting you?** It resolves eveything to do with hosting & emails for our clients. ### 13. Superb web hosts!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about 20i?** Hi there. After using many different webhosts over about 20 years, 20i stand out from the crowd. Everrything works just as it should. And if you have any issues or problems, my experience is they come back to you in literally minutes. (My last query was sorted in about 3 minutes). Hugelly love these guys! :-) **What do you dislike about 20i?** No downsides at all. You can't really find better! **What problems is 20i solving and how is that benefiting you?** Hosting a moderately busy ecommerce site - it's totally flawless. Just works, all the time! ### 14. Easy to use, good value for money, excellent (and fast) support. **Rating:** 5.0/5.0 stars **Reviewed by:** Phil S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about 20i?** The dashboard is easy to use, costs are reasonable and the support is excellent. **What do you dislike about 20i?** Not found anything to dislike. I was quite hesitant moving from our previous provider but glad we did. **What problems is 20i solving and how is that benefiting you?** Internet presence. ### 15. Without question, the best reseller hosting provider. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 20i?** Positioned to remain independent, (hopefully until after I retire!). Proprietory hosting control panel software, which avoids CPanel price increases, but more importantly regularly receives updates and new features. I also appreciated the constant focus on UX improvement. Customer support operatives are quick to respond to support tickets. Various time-saving tools, e.g. one-click DNS entries for MS365, GSuite etc., migration tools, particularly email migrations. **What do you dislike about 20i?** Support does seem to have dropped in terms of quality of response within last 6 months to a year. Feels like support staff are rushing to respond to more tickets, and not really reading the tickets properly. There have been a number of occasions where I have had to pick up on their mistakes, and re-send the same information from the initial ticket, or suggest the correct resolution. Have noticed a gradual speed decrease while navigating around my reseller account. I realise many pages are bringing in dynamic data, however I would like to see some improvements in this area. **What problems is 20i solving and how is that benefiting you?** I don't see the requirements of my business as a 'problem'. The business requires a reseller hosting facility, and 20i provides one. If I had to specify one area, I think the most useful tool is the email migration facility. This is a massive time-saver. However, email migration is not a problem, it's just a thing we have to do - and 20i makes it significantly easier. ### 16. We cannot recommend 20i enough **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** Having been building websites since 1999 we used our share of hosting companies - 20i is simply the best. We've been using 20i since 2019 and we cannot recommend them enough. We've not had a single client have an issue with emails. The 10Gb mail storage is a good amount. Support is very quick and they are always helpful. We were late to the party when it comes to using reseller hosting. Having only started using it with another company about six years ago. Migration of services including email from Heart Internet to 20i was so easy. Not only is the service better, but the costs are also less for a better service. Extras like timeline backups have worked out cheaper, than competitors. We wished we had used and found them sooner. If you are in any doubt - don't be - start using 20i and you'd wished you had done it years ago. **What do you dislike about 20i?** we've not found anything we don't like - and assume if there was something really glaringly bad they would sort it out really quickly. **What problems is 20i solving and how is that benefiting you?** We wanted a package we could manage all our hosting, domains and email in one place ### 17. Constantly impressed by 20i's support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about 20i?** Response times to tickets is very quick and the responses always constructive and helpful. A recent ticket resulted in a system enhancement which was delivered within a week and really exceeded my expectations. **What do you dislike about 20i?** Chat support can be a bit tedious but then, that's the same everywhere. Ticker response is so fast that I never both with chat now. **What problems is 20i solving and how is that benefiting you?** Enables me to manage over 300 hosting packages for various clients, mainly on WordPress but including VPS, email and custom apps. ### 18. Amazing Tech Support. Very fast response time. Amazing Service. I highly recommend them. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about 20i?** Amazing Customer Support. Both sales and technical. They are the best. **What do you dislike about 20i?** there is nothing to dislike about 20i, they are amazing. **What problems is 20i solving and how is that benefiting you?** Easy to setup hosting accounts for my clients. ### 19. Great Support from 20i **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about 20i?** Support Services are excellent and most of the time can resove issues extremely quickly **What do you dislike about 20i?** they changed the rules and created 3 reseller packs when i joined they only had unlimited hosting and after a few years developed it in to 3 tiers (not happy about this really) **What problems is 20i solving and how is that benefiting you?** dns, cache clearing, email issues many over the years ### 20. Fast and friendly technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about 20i?** Stable servers, fast and friendly technical support **What do you dislike about 20i?** So far everything is going well, we sincerely appreciate it **What problems is 20i solving and how is that benefiting you?** The problems that the 20i solves are many, but the most important are standard mailbox size, security, reliability, and fast technical support. ### 21. The Very Best Web Hosting Service and Support in the UK **Rating:** 5.0/5.0 stars **Reviewed by:** Simon N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about 20i?** I have been using 20i.com for my web hosting needs and I am extremely satisfied with their services. Their platform is user-friendly and efficient, making it easy for me to manage my website. The customer support team is knowledgeable and always available to answer any questions or concerns I may have. I would highly recommend 20i.com to anyone in need of reliable and affordable web hosting. **What do you dislike about 20i?** There are zero downsides with 20i that I can think of - I am 100% happy with the quality of service, the speed of the hosting and the support given to me by their team. **What problems is 20i solving and how is that benefiting you?** 20i help me to easily manage hundreds of hosting accounts and Wordpress websites. Knowing the quality and speed of the servers is always there it means we can focus on delivering sites for customers that get indexed online and never drop off. The VPS system is supeme - We have paid 4x the cost for dedicated hostig that is nowhere near as good. So value for money is amazing. ### 22. Excellent hosting options with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about 20i?** I use their shared hosting for my clients, and it's very easy to use. They have excellent options and an easy to use interface that makes adding new clients websites very easy. I also use their support which is very, very fast. Usually, I'd get a reply within 10-20 mins, but today was 5mins, which was very fast. Id normally expect this kind of support from a dedicated hosting company, not shared. I would definitely recommend using their services. **What do you dislike about 20i?** There's very little that I can say here. I've been using 20i for many years, and I've not experienced anything that I dislike. If I had to pick something, it would be that they don't have a dedicated server upgrade option. **What problems is 20i solving and how is that benefiting you?** I'm new to hosting so I don't know much about servers and how to use them. 20i have provided me with a solid platform that I can use for new clients that is easy to setup. I'm using their unlimited shared hosting and it's perfect for small business websites. ### 23. I've been with 2OI for years! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about 20i?** I have been with 2Oi for years, and would recommend them to anyone! Thier customer support is second to none, and their platform is easy to use. **What do you dislike about 20i?** I can't think of any things I dislike to be honest! **What problems is 20i solving and how is that benefiting you?** When I have issues with a website or need support on use of their platform they are always there to help. ### 24. Unbeatable service **Rating:** 5.0/5.0 stars **Reviewed by:** Harry A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about 20i?** I started hosting websites in 1995 using servers in the USA as UK servers were few and far between. As my business grew I moved to servers based in Europe. During those early days, the big letdown for me was either poor, or total lack of, customer service. I was lucky to hear about 20i in 2017 and made the move back to the UK from Europe. Since then, I am pleased to say that my hosting company has been SO much easier to run. Downtime is now a thing of the past and the customer service from the 20i team is exceptional. If you need hosting for a single site, or you need a Reseller account so you can provide hosting, I have no hesitation in recommending 20i as the solution. **What do you dislike about 20i?** In 6 years with 20i I have, to date, not found anything to dislike. **What problems is 20i solving and how is that benefiting you?** Uptime is phenomenal due to the cloud based system, which is a big plus for any online company. Speed is also enhanced due to 20i's Global Content Delivery Network, so your visitors get your content from the same continent they request it from, which is a big bonus if you have clients alll over the world. The 20i support team is superb and never leave you waiting. ### 25. I honestly couldn't recommend 20i enough **Rating:** 5.0/5.0 stars **Reviewed by:** Callum D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** The support team at 20i is the best support team I've dealt with. They've ALWAYS gone the extra mile. Working in the support sector myself I know that people who genuinely care to help can be hard to come by, he is a great example for 20i and only makes them shine even brighter than the services they offer. Extremely easy to use and navigate and super-fast servers. It cost 4 times more a month than what I was paying elsewhere but I soon realized I had my ideas of web hosting all wrong. There's no offering quite like 20i's if you have enough customers. Plenty of ways to enable to you make money too which is just refreshing. Not a greedy company in my opinion. Very fair. I also very recently recommended and onboarded a 20i's reseller package to a company that I work for which goes to show how highly I think of 20i. **What do you dislike about 20i?** The live chat agents have been absolutely fantastic in resolving my issues via chat/email but as a helpdesk manager myself and an end-user, I've always preferred telephone contacts which aren't provided. But still, no complaints whatsoever as the service I've received via live chat and the ticketing system has been absolutely impeccable. **What problems is 20i solving and how is that benefiting you?** 20i solved a lot of slowness and bad support issues I had with my original web hosting company. 20i's Content Delivery Network and load-balancing makes things run as soon as they possibily can be. ### 26. Superb support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about 20i?** Best priorit ysupport to its customers. Easy to use. **What do you dislike about 20i?** Nothing really. It just has a lot of feature and options, hence it can be overwhelming sometimes. **What problems is 20i solving and how is that benefiting you?** Makes my site faster. ### 27. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about 20i?** Very responsive to answer any questions or concerns, affordable hosting, superb all round. **What do you dislike about 20i?** There are no downsides to using 20i hosting. **What problems is 20i solving and how is that benefiting you?** We recently migrated over from another hosting provider as we were seeing slow loading speeds. At first there was some teething issues to address since migrating, and i cannot fault 20i customer support. They went above and beyond to ensure everything was sorted. ### 28. An unparalleled service, experience and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Founder & CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** We have been using 20i for over 4 years now and they have always been on hand to resolve any problems, their support is amazing and it's like having an extension to our own team. Hands down the most caring and best hosting support team. We could say the same for the actual services too, after migrating from WHMCS to Hostshop, managing and maintainng our hosting business has been a breeze. **What do you dislike about 20i?** There are next to no downsides about 20i, the only issue we really have is not being able to use our own nominet IPS tag which we could do on WHMCS. This means we had to choose HostShop over a partnership we had with Nominet as we no longer use our tag very much. **What problems is 20i solving and how is that benefiting you?** 20i allows our business to provide hosting services with ease through Hostshop. The integrated system creates a seamless and easy experience for our customers. **Official Response from Matthew Telfer:** > Thanks for the lovely comments, here is to the next 4 years! ### 29. Perfect customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** I have been running my agency for over a decade now. During that time I have hosted with three different web hosts. The most important thing for me is the speed at which my support requests are dealt with. As soon as I feel that the service is not to the standard I demand I move hosts. I moved to 20i a couple of years ago and now have almost 50 clients on my 20i server. Any submitted support request, no matter how big or small, is dealt with almost instantly. That is really hard to find in my opinion. I can’t recommend these guys enough. **What do you dislike about 20i?** I literally have nothing bad to say about 20i. **What problems is 20i solving and how is that benefiting you?** I can add an unlimited number fo clients to my reseller account and there are no extra charges for any other services within the hosting services for my clients. ### 30. Reseller Services: Great Support and value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Bill H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** I have been with 20i for a couple of years now and find their service uptime to be consistently high, their customer service persons are knowledgeable and helpful and, generally, their pricing structure is acceptable. **What do you dislike about 20i?** Whilst I say their pricing is acceptable, I do feel that the cost of moving from shared hosting to managed VPS, as a Reseller, is too high. And a small thing (been mentioned before), the font sizes used on their invoices are not consistent - some of the type is around 16px & and some is nearer 8px (particularly) the actual product/service being ordered/renewed. A bit more consistency would make my life a lot easier. **What problems is 20i solving and how is that benefiting you?** Whenever I have had an issue, it has been solved promptly & certainly within 48hours. ### 31. Swift service, great UI, overall very happy! **Rating:** 4.5/5.0 stars **Reviewed by:** Mathew P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about 20i?** Although most things go as smooth as they can, there's usually a need to contact their support team. Really pleased with the speed and quality of responses from their support who are always helpful and go above and beyond with any queries we've raised. **What do you dislike about 20i?** There's nothing really that I dislike about them. We do, on occasion, encounter some issues with email setup with our clients, but these are very few and far between. **What problems is 20i solving and how is that benefiting you?** We use 20i to host all our client's websites, from initial development stages through to live. With this, we have a select number of clients utilising their email service. The speed, the interface and the set up has always been straightforward and easy. ### 32. Excellent Reseller Hosting Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 20i?** I have been using 20i reseller hosting for my business for several years now, after switiching from another provider and I must say that overall my experience has been excellent. They were incrediblly helpful when I migrated my 40+ client accounts and emails from my old hosts. They helped me through every step of the process and responded very quickly to any suppot queries that I had. From their robust features to their outstanding customer support, 20i has truly surpassed my expectations. One of the standout features of 20i reseller hosting is their reliability. Compared to my old hosting service, the uptime has been fairly impeccable, ensuring that my clients' websites are always accessible and running smoothly. This level of dependability has significantly boosted my confidence in the service, allowing me to focus on growing my business without worrying about technical glitches or downtime. The platform itself is incredibly user-friendly, making it easy to manage multiple hosting accounts. With 20i's intuitive control panel, I can easily create, modify, and monitor my clients' websites, domains, and email accounts. The interface is clean, well-organized, and packed with useful tools, providing me with all the necessary resources to effectively manage my reseller business. Whenever I've encountered any issues or had questions, the 20i customer support team has been there to assist me promptly and effectively. They are highly knowledgeable, responsive, and genuinely dedicated to resolving any concerns I may have. It's refreshing to have such reliable support available whenever I need it. In addition to their excellent service,I believe that the price of the hosting represents very good value and they are very customer-focused, constantly improving the service and adding fetaures over the time that I have been a 20i Reseller. **What do you dislike about 20i?** I had a couple of server issues and downtime on a very complex membership website last year which was quite stressful and also a tech support person that was really unhelpful a few months ago but these are just blips in an otherwise unparalleled experience. I wouldn't switch from 20i and always recommend them to anyone who asks. It's still 5 stars from me. **What problems is 20i solving and how is that benefiting you?** It is an affordable, easy to use solution. I also love the fact that 20i are a progressive company, they are constantly improving the service and adding new feature. The hosting is completely powered by 100% green energy which is a great selling point for me to resell to my clients and something they can put on thier websites too. There is an option to add clients to their portion of the hosting so they can administrate their own website. In the past when clients asked to login to their own accounts to manage things like this, I would dread them getting in and 'messing things up' but 20i's user-friendly control panel is intuitively designed, enabling them to easily manage their websites, domains, email accounts and other hosting resources. Enabling them to focus more on their core business activities rather than getting tangled in complex technicalities. ### 33. Exceptional hosting company with 5 star customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Phil H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** The 20i support team respond very quickly when you have an issue and always go above and beyond with their assistance. 20i also alway adding additional services to their reseller accounts which is great to see. **What do you dislike about 20i?** From a cost point of view, they are at the more expensive end when compared to other resellers but I am happy to pay the extra due to the customer support levels. **What problems is 20i solving and how is that benefiting you?** They have resolved issues I have come across with migrating hosting accounts over or when I am cloning a website to move it from one domain to another. They also help if I have an issue with DNS settings which isn't my strong point so they help fill the gaps in my IT knowledge when needed. **Official Response from Matthew Telfer:** > Thanks for the review Phil, much appreciated. We'll make sure we keep adding new features! If there are any you'd like to see, let us know via the My20i feedback form. ### 34. Excellent reseller opportunities for anyone working in or on the web **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** Their customer support is exceptional and truly stands out in the hosting industry. I have full confidence in recommending them as a reseller for new freelancers or agencies seeking reliable hosting services. **What do you dislike about 20i?** While there are instances where some websites may run slow, resellers now have the ability to utilize new caching and micro control features which can efficiently resolve this issue in a timely manner. **What problems is 20i solving and how is that benefiting you?** Using 20i has helped me in so many ways, such as having the ability to effortlessly register domains and easily access DNS settings. The launch times for staging sites are great and merging them with the live version is a breeze. And let's not forget about the amazing support team - they are truly awesome! **Official Response from Matthew Telfer:** > Wow, thanks for such a great review. We'll continue working hard to make sure we live up to your expectations. ### 35. 20I Never Misses a Beat **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** The thing I like most is the 247 Support, Many times the support have gone beyond server support and helped with website or plugin issues, ive overcome many issues this way. **What do you dislike about 20i?** Im not so sure what I dislike about it and im not sure there is anything at all. its all round good service and ive been with them for over 10 years I think. **What problems is 20i solving and how is that benefiting you?** The thing im most pleased about is the support is so quick and accurate i'm able to reply to my customers in real time with a good solution to their issue, and with the skill and knowledge of the support team it comes across to the customer as if im the expert. **Official Response from Matthew Telfer:** > Thanks David, 10 years with a web host is fantastic! The support team will be really pleased to read your comment. ### 36. Flawless product prompt helpful support **Rating:** 5.0/5.0 stars **Reviewed by:** Prince K. | Digital Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 20i?** Unlike many other hosting service providers, 20i does not have any hidden limits which you get to know after signing up. The hosting control panel is feature rich and easy to use. **What do you dislike about 20i?** They do not allow XMLRPC connection which is sometimes useful for creating automation with platforms like IFTTT. **What problems is 20i solving and how is that benefiting you?** With a reseller hosting plan, It allows me to easily manage may clients account and access. It has reduced my server and site setup time by over 50%. Their features like free SSL and business emails have allowed me to offer a lot more to my client at a budget. ### 37. An ideal hosting company for a small web business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** Friendly staff on support tickets, a nice looking interface, the ability to have whitelabel links for email configuration etc, and the option to transfer complete packages from WHM panels and Heart etc **What do you dislike about 20i?** A few things don't work properly. For example hostshop. For the life of me I can't add test credentials for Stripe, it just sits there. So I can't use the service without involving the support team, and I don't have the time to chase the issue down, so I just don't use hostshop and it sits there in the background. Occasionally 20i itself will just not load at all, maybe about once a week. It's only temporary, but it's enough to notice it occurring. **What problems is 20i solving and how is that benefiting you?** A solid service that's a good price. It's basically what Heart Internet should have been. It helps me to know that I can set up a hosting package for a small to medium business and it will work. **Official Response from Matthew Telfer:** > Great to read about our helpful and friendly support team, it's something we take pride in and will always be at the core of what we do. If you have any issues with HostShop, let us know and we'll be happy to help. ### 38. Amazing Hosting Company that cares about getting things right! **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about 20i?** Price is excellent. I'm on a reseller plan and the costs are perfect. Also, customer service has yet to let me down. I'm probably the typical person in only using 20% of the features, but I get 80% of the benefit. Very happy! **What do you dislike about 20i?** I sometimes seem to hit a problem setting up email accounts, even though i've been doing it for years. Especially with apple products, but generally, things work well enough. **What problems is 20i solving and how is that benefiting you?** The tech support gives me that extra level of help for my clients, so I never feel I'm alone in dealing with issues. ### 39. These guys go above and beyond for their customers **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Website design and hosting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** I switched from a previous hosting company and these guys are great. Support when you need it. Friendly staff who know what they are doing. Have no intentions to switch. Great stuff!! **What do you dislike about 20i?** Downsides?? I think companies should offer special pricing to existing customers not just new ones. This isn't just 20i this is everyone. Treat existing customers like new ones, they are just as important! **What problems is 20i solving and how is that benefiting you?** They make the whole process easy and painless. Love being a customer of theirs and have no intention on switching. These guys have great support and know what they are doing. ### 40. Great support, excellent reliability and speedy delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Haydn B. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 20i?** The support team at 20i are one of the best I've come across, really helpful and happy to speak at your technical level. The ability to grow and scale your online business is a breeze with great support and easy-to-use tools at a reasonable price. **What do you dislike about 20i?** I think the pricing of their cloud services could be clearer, although this is a fairly new service and they do continue to improve and respond to feedback well. **What problems is 20i solving and how is that benefiting you?** Delivering our customer's websites at reliabily fast, handling traffic spikes with ease and resolving server-level issues quickly compared to competitor services. ### 41. Reliable hosting & amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 20i?** 20i have amazing customer support, If I have an issue and complete a support request I normally hear back within the hour! The hosting is reliable and the user inteface is fanastic. **What do you dislike about 20i?** Slightly pricy but you get what you pay for. For me the customer service support is worth every penny and I can rest assured that 20i are always happy to help. **What problems is 20i solving and how is that benefiting you?** 20i offer reliable reseller hosting and that is very important to me. Having tried other reseller hosting companies, 20i is by far streets ahead and the customer service is first class! ### 42. Swift Professional Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ali M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about 20i?** 20i have a very professional and patient support team. They are extremely willing to help solve issues that may arise in the day to day operations of a website. **What do you dislike about 20i?** One limitation of 20i is that the technology can have limits. For example, the ability to use NodeJS in the standard reseller packages is quite a limitation as Node is becoming very popular. **What problems is 20i solving and how is that benefiting you?** 20i provide 90% of our websites and allows us to get local businesses online and into the webspace. This allows them to remain more competitive and improve the local economy. ### 43. Premium and Truly Unlimited Reseller Hosting. **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz Eduardo M. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2023 **What do you like best about 20i?** The fact that 20i reseller hosting is really unlimited is very attractive, performance and support are other fundamental aspects that increase the company's reliability. **What do you dislike about 20i?** So far everything has been going perfectly well. Occasional issues we had were quickly resolved by the excellent support team. In these practically four years using 20i solutions without any serious incident. **What problems is 20i solving and how is that benefiting you?** During this period as a 20i customer, the implementation of the Anycast network and improvements in its own CDN have benefited the company's different users here in our country. ### 44. Always innovating, good prices and grteat support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** I've been using 20i since their very first days and I wouldn't move to any other supplier. They are always innovating, adding new features and taking onboard suggestions. Their prices are great and their support is always fantastic. **What do you dislike about 20i?** I can't think of anything that I dislike. **What problems is 20i solving and how is that benefiting you?** 20i incorporates everything I need under one supplier. I like how I can purchase a domain name at a good price, assign it to a hosting package straight away and then utilise the supplied tools to rapidly build a website with edge caching and optimisation. ### 45. What an awesome company **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about 20i?** I have been with 20i for well over 5 years now, and as a freelance website developer, I have never encountered a better hosting company. I have worked with many hosting companies, and none were on a par of 20i. I highly recommend them. **What do you dislike about 20i?** Nothing. It would be good to have phone support if possible, but the ticket system is more than adequate. **What problems is 20i solving and how is that benefiting you?** I have many clients all over the world and I love the fact that I can give each of my clients their own hosting control panel ### 46. Awesme customer service and a very solid and reliable platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about 20i?** I've been a Web Developer for almost 15 years and can honestly say that 20i have pretty much put a stop to clients complaining about their website being down or running slow!! **What do you dislike about 20i?** Nothing much to say really! There was an issue with automated renewal payments failing a while back but they sorted this out quickly! **What problems is 20i solving and how is that benefiting you?** With previous providers (and I tried many) I regularly had client complaints of outages or slowdown, and if this happens the complaints can be overwhelming! I don't recall a single instance of outage in the many years I've been with 20i ### 47. Great support, super reliable and responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Phil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about 20i?** Great dashboard, products, services and customer support **What do you dislike about 20i?** Nothing to dislike. Have used them for many years and never had an issue. **What problems is 20i solving and how is that benefiting you?** Simplicity of adding domains, hosting and clients. ### 48. Excellent service and a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** Flexible, scalable, reliable and secure reseller hosting with the best customer support I've had from a hosting company when you're not paying managed server prices. **What do you dislike about 20i?** The availability of customer support has diminished slightly since I became a 20i customer, probably due to the team not being scaled up enough to match the company's growth. While not a huge problem right now, my concern is that it won't be scaled up and compromises will be made. I also live in fear of 20i being bought by a company who'll "maximise profits and cut costs" and do a Heart Internet on them - days of downtime, price hikes, support run into the ground - which is why I switched to 20i in the first place. **What problems is 20i solving and how is that benefiting you?** Gives me a trusted home for all my clients' websites, and a main dashboard and control panel that makes the whole platform very straightforward to manage and administrate. ### 49. Incredible customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** The customer service at 20i is unparalleled. The hosting packages are packed with features, and are very reasonably priced. An excellent company! **What do you dislike about 20i?** There are no bad experiences that I have encountered in all my time with them. They are super quick to answer any questions and are always adding new features. **What problems is 20i solving and how is that benefiting you?** Any issues I have experienced have pretty much all been down to my own ignorance. Even then the team are ready to help immediately. ### 50. The best support! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about 20i?** 20i has a nice and easy interface to use, the products are fairly priced and they have a range of services to meet my needs. Whenever you need support, they are always very responsive and work quickly to solve the issue. I have recommended 20i to many other businesses. **What do you dislike about 20i?** There is nothing to dislike, so can't say anything really. **What problems is 20i solving and how is that benefiting you?** Making it clear and easy to use their suite of products and to communicate with them. ## 20i Discussions - [Do you recommend 20i for web hosting, and what has been your experience so far?](https://www.g2.com/discussions/do-you-recommend-20i-for-web-hosting-and-what-has-been-your-experience-so-far) - 2 comments - [Is Reseller Hosting Profitable?](https://www.g2.com/discussions/is-reseller-hosting-profitable) - 1 comment - [View 20i pricing details and edition comparison](https://www.g2.com/products/20i/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+22%3A07%3A08+-0500&secure%5Bsession_id%5D=7a972fd9-a012-42d3-95df-11e413b7bb76&secure%5Btoken%5D=68feb5b9a6a5b706321bce89175523ea6fbf231c41f13b8be059a3299c742ccf&format=llm_user) ## 20i Integrations - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## 20i Features **Functionality** - Developer Tools - Automation - Website Staging **Customization** - Custom DNS name servers - Self branding - Bandwidth support - Flexible hosting plans **Performance** - Plugins and Theme support - Site management - Technical Support - Caching - Free Website Transfers **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Security - Domain Registrar** - Advanced DNS management - WHOIS privacy protection - Two-factor authentication (2FA) **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Management** - Web Content Dedication - Website Hosting - Role-Based Permissions **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support **Security** - Backup - Activity monitoring - Malware identification and removal - WAF and DDoS Protectiob **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Convenience and automation - Domain Registrar** - Bulk domain management - Auto-renewal **Support** - CMS Variety - Multi-CMS Support - Compliance **Free Resources** - Email - SSL Certificates **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Support and service - Domain Registrar** - Knowledge base and tutorials - Domain transfer assistance - 24/7 customer support **Advanced management and features - Domain Registrar** - Email forwarding and hosting - Website builder integration ## Top 20i Alternatives - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (291 reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (807 reviews) - [Cloudways](https://www.g2.com/products/cloudways/reviews) - 4.7/5.0 (1,115 reviews)