I use 11Sight to connect with customers through instant video calls directly from our website. It makes communication much faster because customers can reach us without downloading any apps or going through a complicated setup process. The main benefits we've noticed are improved response times, better customer engagement, and more productive conversations. Being able to communicate face-to-face in real-time helps build trust and reduces misunderstandings. It has also made our support and sales processes more efficient, leading to a smoother experience for both our team and our customers. What I like most about 11Sight is how easy it is to use for both our team and our customers.smooth and convenient. Review collected by and hosted on G2.com.

explained more clearly for new users during the onboarding process. Review collected by and hosted on G2.com.

I use 11Sight mainly for real-time customer communication and virtual interactions. It helps connect with customers quickly through video calls and live engagement without requiring complicated setup steps. What stands out the most for me is how simple and seamless the communication experience feels. The ability to connect with customers quickly through live video interactions makes conversations much more direct and effective compared to traditional back-and-forth communication. I really like the convenience of starting interactions without a complicated process, saving time for both teams and customers, making the experience more personal and engaging. I also value how it improves responsiveness, allowing issues to be handled faster because communication happens in real-time. It fits well into existing processes and helps make customer interactions more connected and efficient. The initial setup was quite smooth and easy to manage, with the onboarding experience feeling simple, user-friendly, and efficient. Review collected by and hosted on G2.com.

Overall, 11Sight works really well for real-time customer communication. There are just a few small areas where the experience could be even smoother, such as having more customization options for workflows and interface settings based on different business needs. Review collected by and hosted on G2.com.

What impresses me most is its smooth low-latency video performance, which makes remote role-play drills and one-on-one leadership coaching just as immersive as offline sessions. Its fully GDPR-adherent session recording function lets us archive coaching content legally for internal reuse, fully fitting German corporate data protection standards. Besides, the built-in screen sharing and real-time annotation functions help me explain training points clearly and deliver targeted instant guidance during interactive workshops efficiently. Review collected by and hosted on G2.com.

The platform falls short in professional training data statistics and refined progress reporting, which cannot satisfy our regular coaching effect evaluation needs. It offers very few personalized brand settings and adjustable coaching process templates, making it hard to match diverse client L&D systems. In addition, technical support replies tend to lag in busy working hours, which may affect our scheduled formal coaching arrangements. Review collected by and hosted on G2.com.

I really value 11Sight's download-free, white-label browser video calling which aligns perfectly with our firm's client experience and regulatory security priorities. Our high-net-worth clients, who often travel or aren't tech-savvy, can launch secure HD video sessions instantly without any downloads, thanks to encrypted meeting links. It's a relief for urgent portfolio reviews during market fluctuations. I also appreciate the custom-branded call widget that I can embed into our private portal, allowing for seamless investor interactions within our secure environment. 11Sight's compliance-focused recording framework is excellent—it automatically captures synchronized audio, video, and timestamps during consultations, making audit preparation much easier for our compliance team. The centralized admin permission controls are also a plus, letting me create distinct access levels for different team roles, which enhances security. While we use Sylaps for internal huddles, 11Sight's client-friendly access, compliant recording, and branding capabilities make it indispensable for our investor-facing consultations. Review collected by and hosted on G2.com.

Its bulk admin and multi-user management tools are underdeveloped for our team structure. I manage separate permission groups for advisors, risk analysts and compliance staff, but there is no bulk editing function for user access settings. If I need to update recording download permissions or adjust call-log visibility for a group of new hires, I must edit each user’s profile individually one by one. Rolling out updated data retention rules across all staff also requires navigating scattered menu tabs instead of a unified bulk configuration wizard, slowing down routine policy updates mandated by financial regulators. Review collected by and hosted on G2.com.

I mainly use 11Sight to turn website visitors into instant video conversations with our team, which helps us respond faster and qualify leads in real time. I love how it improves lead quality and makes conversations feel more natural and direct instead of slow back-and-forth messages. What I like most about 11Sight is how it makes conversations instant and natural. It helps me engage with people in a more human and productive way by removing friction from communication. I also like how simple it feels to use during busy workdays. The interface is clean and the transition from chat to live video is smooth, saving time and keeping the focus on real conversations instead of managing complicated tools. Instant communication helps me catch people at the moment they are genuinely interested, building trust faster and making interactions feel more natural and effective. 11Sight also works well with our CRM and scheduling tools, helping move leads directly into our sales flow so conversations start faster without switching between too many platforms. The initial setup was quite straightforward for our team, and most of the basic features were easy to configure, making the onboarding smooth. Review collected by and hosted on G2.com.

One thing that could be improved is having more customization options for how the video button looks on the website. At times the settings also feel a bit limited when trying to adapt the tool to different workflows or teams. I would love to see more flexible layout controls and deeper team based settings so different departments can manage conversations in their own style. Better analytics customization would also help track performance in a way that matches specific business goals. Review collected by and hosted on G2.com.

I use 11Sight to enable instant video calls directly from our website, allowing us to connect with customers in real time without requiring them to download any software. I like how easy it is to start an instant video call from our website and how reliable and smooth the video quality is. It really helps us connect instantly with website visitors, reducing response time and avoiding losing leads. The platform is intuitive, and we were able to integrate it with our website and other tools quickly. I also use it alongside CRM and marketing tools to track leads and follow up efficiently. Review collected by and hosted on G2.com.

Some customization options could be more flexible and additional reporting features could be helpful. Customization options could be improved by offering more control over the widget design to better match brand guidance and for reporting more detailed analytics on visitor behavior, conversation tracking, call outcomes, and performance dashboards. Review collected by and hosted on G2.com.

I use 11Sight to do remote product demos for potential customers, and it’s easy to share screens and explain details clearly. It fixes the problem of laggy screen sharing when I demo products to customers, as the screen is smooth and details show up clearly. The one-click call start is my favorite part; there's no fumbling with meeting codes or links, just jump right into the video fast. I really love that it works on all devices—phone, tablet, laptop, with no issues at all. I can take calls on the go with my phone and share screens on my laptop, making it super flexible. During 11Sight calls, I’ll pull up Trello boards to go over task progress and even add new action items to Trello while the video is still running for my team projects. Our team switched to 11Sight from Zoom because Zoom required everyone to install the app and log in, which was a hassle for our clients who only needed quick one-off calls, so 11Sight’s web-based setup was a game-changer. The initial setup of 11Sight was way easier than any other video tool we’ve used; no software to install or IT setup required, just a browser and a quick account creation. It’s super reliable for all my calls. Review collected by and hosted on G2.com.

The call recording feature is a bit basic; I’d love it if we could edit or trim the recordings right in the tool instead of having to download and use another app. If the mobile screen sharing had a more intuitive, one-tap selection menu and a zoomable preview, I could demo products or walk through docs on my phone way faster when I’m out of the office, no more wasting 2-3 minutes fumbling to select the right screen, which makes remote calls feel unprofessional and eats into client time. Review collected by and hosted on G2.com.

I really appreciate the one-click video and audio calling feature of 11Sight, as it allows prospects to connect instantly via a browser without needing to download software or register, removing common friction in virtual meetings. This feature is especially useful for connecting with prospects at the peak of their interest. I also value its integration with HubSpot, which enables automatic contact creation and real-time lead enrichment through Clearbit during video calls. The initial setup is generally easy and straightforward, often implemented in less than a month. Review collected by and hosted on G2.com.

Some users have noted that the User Interface (UI) can feel a bit dated or less intuitive than modern competitors. While the platform is mobile-friendly, the mobile app's performance could be more consistent to match the desktop version. Users would like to see deeper or more native integrations with a wider variety of third-party sales and marketing tools. A few users have pointed out that the initial configuration for advanced routing and AI settings can have a slight learning curve for non-technical users. Review collected by and hosted on G2.com.

I really like 11Sight's uncompromising focus on frictionless, on-demand real-time connection. It eliminates every barrier to video communication, such as pre-scheduling, app downloads, account creation, and link hunting. It's great for B2B sales, client support, and remote teamwork. Unlike generic video tools like Zoom or Teams, which are designed for scheduled, formal meetings, 11Sight is built for ad-hoc, time-sensitive visual conversations that make up the bulk of our global B2B team's work. It adapts to how we actually communicate across timezones, with zero extra steps or tech hurdles. The initial setup of 11Sight was extremely fast. Review collected by and hosted on G2.com.

I don't like the lack of admin brand/enforcement controls in 11Sight. Even though we can use custom links, there's no way for admins to set global brand standards like requiring a company logo on call landing pages or standardizing call waiting screens. Also, there's no way to restrict feature access, like disabling recording for junior reps. This leads to inconsistent landing page designs across teams in different regions, which dilutes our B2B brand. Review collected by and hosted on G2.com.

I like 11Sight mainly for real-time communication and scheduling with clients as it allows me to connect instantly through calls or meetings. It's great for booking appointments easily and managing client interactions in a more organized way. What I like most about 11Sight is how it makes connecting effortless; the instant connection and easy scheduling features save time and reduce friction, allowing conversations to happen exactly when they are needed. One thing that works especially well is how smoothly the platform fits into my existing workflow. The integration with scheduling and communication tools makes client interactions more seamless and professional. The initial setup was quite easy and straightforward. The platform is intuitive, and it didn’t take much time to configure the basic settings, set up scheduling, and start connecting with clients. Review collected by and hosted on G2.com.

While it works well overall, there are some areas that could be improved. The interface could be more customizable to better match different business workflows. More advanced analytics or reporting features would also be helpful for tracking client interactions and performance. In terms of customizations, it would be helpful to have more control over the dashboard layout, such as the ability to rearrange widgets, prioritize frequently used features, or customize views based on different roles or workflows. Review collected by and hosted on G2.com.