Tutte le WaitWell Discussioni
Is WaitWell secure?
Yes. WaitWell uses redundant parallel servers, performance monitoring, role-based access control, and data residency options across North America. Enterprise plans also include SSO/MFA, audit logging, data anonymization, backup and recovery, and governance frameworks based on NIST, SOC, HIPAA,... Leggi di più
What is Waillo?
Waillo is WaitWell's AI engine. It includes an AI-powered chatbot that allows customers to ask real-time questions about services and appointment availability, as well as Waillo Insights, which analyzes your WaitWell data to surface operational issues and opportunities.
Is WaitWell a cloud-based solution?
Yes. WaitWell is a fully cloud-based SaaS platform accessible through any web browser. No additional software installation is required, and updates are applied automatically.
Can WaitWell support virtual service delivery?
Yes. WaitWell integrates with Zoom, Google Meet, and Microsoft Teams, allowing organizations to deliver remote service that's fully connected to their schedule and queue.
How do customers join the queue?
Customers can join a queue by scanning a QR code, clicking a website link, or using an on-site kiosk or tablet. Once in the queue, they receive AI-powered wait time estimates and can wait anywhere - not just in your waiting room.
Who is WaitWell built for?
WaitWell serves a wide range of industries including healthcare, government, higher education, retail, veterinary clinics, and hospitality. It's designed for both small businesses and large enterprise organizations with multiple locations and complex service workflows.
How much does WaitWell cost?
Pricing for WaitWell starts at $29/location.
Does WaitWell have a mobile app?
Yes, WaitWell has a mobile app for iPhone, iPad, and Android.
What kind of support options does WaitWell offer?
WaitWell offers support via phone support, 24/7 live support, and online.
How does WaitWell support security, privacy, and accessibility?
Security and accessibility are built into the core of the WaitWell platform. WaitWell is SOC 2 compliant and designed to support HIPAA-compliant workflows for healthcare organizations. The platform also aligns with ADA and WCAG 2.2 accessibility standards, helping organizations deliver secure,... Leggi di più
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