This is Hao from Nublia. What I like best about LoyaltyLion is the combination of a strong loyalty platform and a genuinely supportive onboarding experience. The platform gives us a clear way to build a rewards program, engage customers, and think more strategically about long-term retention. A big part of our positive experience has been working with Freya, our onboarding manager. During a challenging period for our business, she was incredibly understanding, patient, and supportive. She took the time to understand our situation, guide us through setup decisions, and offer flexible solutions instead of treating us like just another account. What stood out most was that Freya was willing to help beyond the standard onboarding process, even when some of the challenges we were facing were outside LoyaltyLion’s direct scope. That made us feel supported not only by the software, but also by the team behind it. Overall, LoyaltyLion has been valuable because it gives us the tools to build a better customer loyalty experience, and the onboarding support made a real difference in helping us feel confident moving forward.

Loyalty Lion were brilliant throughout the onboarding process, and they have a really easy-to-use system for our programme.

It's clean and easy to use, making training our customer service team faster. The integration with our in-store POS is fantastic from a customer perspective, making the program more cohesive and easy to access. Customers appreciate that they can join the loyalty program in-store, that their in-store purchases count towards their points, and that they can redeem those points both online and in-store. The initial setup was very easy and required very little backend development from us. Mariana's support handling our questions, going over the points calculator, best practices, and requests to change various visuals and settings, provided a truly white glove experience.