The Rio intake and orchestration solution helped us bring structure and visibility to our procurement intake process. Requests that once came through multiple channels are now centralized, making it easier to track status and ensure the right processes are followed. The solution has improved clarity for both the business and procurement teams, increasing engagement and making it clear who needs to take action at each step. The team was also great to work with—collaborative, thoughtful, and focused on solving real problems for our organization.

Streamlined and automated our management of third party procurement management and communications. Was very quick and easy to implement. Our end users found it super simple to use.

Rio was introduced as part of a strategic transition programme during the divestment of two mining assets from a global mining company. The transition period was highly demanding, and the newly formed organisation sought to automate processes and maintain a lean workforce. Rio was selected to manage automated invoice processing for more than 40,000 invoices, eliminating the need for extensive manual handling. For large-scale transition projects with compressed timelines, integration often poses significant risk. Thanks to Rio’s out-of-the-box integration capability with SAP, this risk was effectively mitigated, ensuring a smooth and rapid deployment. The implementation was exceptionally successful, with only a handful of minor enhancements and initial adjustments required. These were addressed promptly and professionally by Rio’s highly capable team, demonstrating strong expertise and commitment. Within just six weeks, the solution was fully operational. The first 200+ invoices were processed with minimal issues, achieving a success rate close to 100%. As a direct result, the business reduced procurement staffing requirements from six employees in the previous organisation to just two, delivering significant efficiency gains. User feedback—both internal and external—has been overwhelmingly positive. Rio’s intuitive design meant that change management and training needs were minimal, accelerating adoption and reinforcing the solution’s value.