Axis

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Axis is your digital front desk. Ava, the AI voice and SMS agent at the core of Axis, runs the work an in office receptionist does, plus the work most reception teams never get to. She answers patient calls 24/7, books and reschedules appointments, sends intake forms by text, captures insurance information, handles reminders, and follows up on no shows and outstanding balances. Built for independent dental practices, primary care offices, and medspas with 2 to 15 providers. The clinics where every missed call goes to the next office on the list and the front desk is too slammed to text people back. Most clinics start their search looking for an AI receptionist or a virtual receptionist service. Axis is more than that. A receptionist answers the phone. A front desk runs the operation. Ava picks up on the first ring after hours, weekends, lunch breaks, and during peak load. She handles new patient intake, schedules around your existing calendar, verifies insurance eligibility live during the call, sends forms before the visit, follows up after, and routes anything outside her scope to a human on your team. What Axis covers: Inbound call answering and appointment booking After hours and weekend phone coverage New patient intake by voice and SMS Live insurance eligibility verification during the call Direct integration with 30+ dental practice management systems including Dentrix, Open Dental, Eaglesoft, Curve, and Denticon Appointment reminders and confirmations by text and voice Follow up reminders and patient reactivation No show recovery and rescheduling Balance and payment follow ups by text Built for independent outpatient practices that need enterprise grade phone and front desk automation without the enterprise price tag or an IT team to run it. HIPAA aligned architecture. Onboarding clinics in the US, UK, and Australia. Clinics evaluating Axis usually also look at AI receptionist tools, virtual receptionist services, medical answering services, and PMS add ons. Axis is purpose built for outpatient front desk workflows, not a horizontal voice bot retrofitted for healthcare.