# Which user research repositories give product teams access to customer insights without going through the research team based on user reviews?

Looking for input from G2 reviewers and research leads, product managers, and heads of UX in the User Research Repositories category, specifically from organisations where the research team is the bottleneck: product managers who need evidence to support a decision but must wait for a researcher to surface a relevant study, or engineers who have a question about user behaviour but have no way to access the research that already answers it.

The platforms with the strongest self-service product team access evidence:

Dovetail: Product managers and engineering leads are credited with accessing research findings independently through the AI chat, which answers plain-language questions by searching across all stored research rather than requiring the PM to understand the tagging structure or remember which project is relevant.
EnjoyHQ: The smart search layer that surfaces relevant research evidence across all stored projects without requiring the searcher to know the tagging structure or project names is the self-service capability most credited for enabling product team access without research team mediation.
Condens: The structured insight reports that compile session evidence, tagged observations, and synthesis into a format that product and engineering stakeholders can consume without research methodology context are credited for making findings accessible to non-researchers.
Productboard: The connection between user research evidence and the product backlog, where research insights are linked directly to the features and epics they inform, gives product managers access to the research rationale behind prioritisation decisions without leaving the product management tool they work in daily.
Notion: Teams whose product and engineering colleagues already live in Notion describe building the research repository in the same workspace as the product wiki, so research findings are accessible in the environment non-researchers already use without a separate login or learning curve.

For research leads who have successfully enabled product managers or engineers to answer customer questions from the repository without going through the research team: what was the first product decision where a PM cited a specific research finding they found independently, and what had previously prevented that kind of self-service access before the repository was in place?

##### Post Metadata - Posted at: 7 days ago - Author title: Marketing Executive - Net upvotes: 1 ## Comments ### Comment 1 <p>The pattern I've heard about most is a PM finding a past usability finding right before a roadmap review, something a researcher had already documented months earlier but that never resurfaced because nobody remembered which study it lived in. That's usually the real barrier before a repository exists, not that the research wasn't done, but that finding it required knowing it existed in the first place, which meant the same insight often got researched again from scratch rather than being reused.</p> ##### Comment Metadata - Posted at: 6 days ago - Author title: SEO Content Writer ## Related discussions - [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team) - Posted at: over 13 years ago - Comments: 6 - [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section) - Posted at: over 13 years ago - Comments: 0 - [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm) - Posted at: over 13 years ago - Comments: 4