# Which remote support software integrates knowledge base resources into workflow?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">We're looking at which remote support tools pull knowledge base resources into the support workflow, so techs are not switching tabs mid-session. Honest note: reviews here speak more to ticketing and workflow integrations than to knowledge base specifically, so the KB piece is partly a community question. What we're hoping to find:</p><ul>
<li>Support sessions that connect to your ticketing and knowledge tools</li>
<li>Less context-switching for techs mid-issue</li>
<li>Integrations that fit an existing helpdesk stack</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support">remote support</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/logmein-rescue/reviews"><strong>LogMeIn Rescue</strong></a>: reviewers cite ServiceNow and Salesforce connectors that tie sessions into workflow.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a>: integrates tightly with Zoho Desk and the wider Zoho support stack.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/beyondtrust-remote-support/reviews"><strong>BeyondTrust Remote Support</strong></a>: integrates with corporate tools and ServiceNow for session traceability.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams that wanted knowledge base and workflow in one flow, which tool actually connected them? Or did you still jump to a separate KB during sessions?</p>

##### Post Metadata
- Posted at: 10 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

Worth pulling apart why the review content is thin on the knowledge base question specifically, since it&#39;s not really the same integration as the ticketing connections these tools are actually reviewed for. A ServiceNow or Salesforce integration surfaces a record of past tickets, which is unstructured historical data, while a knowledge base is a separate, maintained, structured reference. Those are two different technical connections a vendor has to build independently, so a tool having excellent ticketing integration doesn&#39;t tell you anything about whether it&#39;s ever built KB-specific surfacing into the session view at all. That&#39;s probably exactly why reviews are silent on it here, not because reviewers forgot to mention it, but because the feature these tools were actually reviewed for isn&#39;t the one this question is asking about.

##### Comment Metadata
- Posted at: 6 days ago
- Author title: Tech Consultant





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