# Which co-browsing tools offer annotation and highlight features so agents can point at specific form fields or page elements during a live guidance session?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2 users, we had agents using a second screen to draw arrows in screenshots and paste them into chat because our co-browsing tool had no way to point at anything. The question I kept searching for a proper answer to was which <a class="a a--md" elv="true" href="https://www.g2.com/categories/co-browsing">co-browsing</a> tools offer annotation and highlight features that let agents point at specific form fields or page elements during a live session. The feature exists across a lot of tools in theory but what it actually means in practice varies quite a bit.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Five platforms where annotation and highlight come through most clearly:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/glia/reviews"><strong>Glia</strong></a><strong>:</strong> Agents can move a cursor directly to navigation items and links on the customer's screen, turning a verbal "click the button on the left" into a direct visual pointer. Does it support simultaneous annotation from both sides or just the agent side?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/surfly/reviews"><strong>Surfly</strong></a><strong>:</strong> Drawing tools let agents mark up the customer's screen directly, with the ability to switch between view-only and control modes mid-session as needed.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/upscope/reviews"><strong>Upscope</strong></a><strong>:</strong> Directs customer attention to specific page elements step by step, with agent actions visible to the customer clearly rather than requiring verbal narration alongside.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/channel-me-cobrowsing/reviews"><strong>Channel.me Cobrowsing</strong></a><strong>:</strong> Sticky notes and highlight modes let agents mark elements on the page, with the annotation layer kept light enough that it doesn't introduce lag into the session.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a><strong>:</strong> Step-by-step display makes it visually clear to the customer what the agent is pointing to, with the presentation designed to reduce hesitation before the customer follows through.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which of these held up when the form being annotated was genuinely complex, multiple steps, lots of fields? And did customers follow the annotations without needing explanation, or was there still a learning curve on their side?</p>

##### Post Metadata
- Posted at: 4 months ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Glance again, its whole product is built around annotation and highlighting so agents can point directly at specific form fields or page elements during a live session.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 2 months ago



### Comment 2

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;On a truly complex form, I&#39;d want to test Zoho Assist&#39;s step-by-step display, designed to reduce hesitation before the customer follows through. Clarity about what happens next matters as much as pointing at the right field in the first place.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 2 months ago
- Author title: Marketing



### Comment 3

&lt;p&gt;What separates annotation that works from annotation that adds confusion is whether it&#39;s anchored to pixels or to elements. A drawn arrow lives at a coordinate, so the moment the customer scrolls, or the form re-renders with a validation message that shifts everything down forty pixels, the arrow is pointing at empty space and the agent has to redraw. An annotation attached to the element itself stays on the field through all of that. On a long multi-step form, where scrolling and re-rendering is constant, that difference is most of the answer. Upscope directing attention to specific page elements and Channel.me&#39;s highlight modes are both described in element terms rather than drawing terms, which is what I&#39;d probe in a demo: scroll the page mid-annotation and see what happens.&lt;/p&gt;

##### Comment Metadata
- Posted at: about 2 months ago
- Author title: Tech Consultant



### Comment 4

&lt;p&gt;Annotation is useful, but only if it’s intuitive for the customer. I’ve seen cases where too many overlays actually confuse users more than help them. Did you find any tool where customers followed visual guidance naturally without needing verbal clarification?&lt;/p&gt;

##### Comment Metadata
- Posted at: 4 months ago
- Author title: Writer





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