# What are the top tools for building customer knowledge bases?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">We’re exploring platforms that make it easy to <a class="a a--md" elv="true" href="https://www.g2.com/categories/customer-self-service"><strong>create and manage customer knowledge bases</strong></a> — ones that help teams publish articles, FAQs, and guides without heavy developer involvement. The goal is to build a library of resources that reduces tickets and helps customers self-serve effectively.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some of the top-rated options on G2:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesforce-service-cloud/reviews"><strong>Salesforce Service Cloud</strong></a> – Enterprise-ready. How flexible is its knowledge base for different content types and workflows?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-desk/reviews"><strong>Zoho Desk</strong></a> – Simple to use. Does it provide enough structure for growing knowledge bases?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews"><strong>Zendesk Support Suite</strong></a> – Known for strong help center tools. How easy is it to maintain and scale content over time?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hubspot-service-hub/reviews"><strong>Service Hub (HubSpot</strong></a><strong>)</strong> – Integrates with CRM. Does it make connecting knowledge articles to customer data seamless?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/freshdesk/reviews"><strong>Freshdesk</strong></a> – Offers an intuitive article builder. How effective is it for smaller teams building out help libraries?</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you’ve built or managed a knowledge base using any of these, what worked best? Were there challenges around content organization, SEO, or keeping information up to date?</p>

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- Posted at: 10 months ago
- Author title: SEO Content Specialist
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