# What are the best voice-activated AI tools for customer service?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi folks, I’m exploring <a class="a a--md" elv="true" href="https://www.g2.com/categories/ai-voice-assistants"><strong>voice-activated AI tools</strong></a> to help our customer service team manage calls and inquiries more efficiently. The idea is to let AI handle routine Q&amp;A and routing, while seamlessly transferring complex cases to agents.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><strong>A few platforms I’ve been checking out:</strong></p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/genesys-cloud-cx/reviews"><strong>Genesys Cloud CX</strong></a> is reputed for strong voice automation and seamless transfers.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/kore-ai/reviews"><strong>Kore.ai</strong> </a>appears to offer deep conversational AI for customer service.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/elevenlabsio/reviews"><strong>ElevenLabs</strong></a><strong> </strong>has excellent voice quality, but I'm unsure about the depth of integration.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/synthflow/reviews"><strong>Synthflow</strong></a> is potentially suitable for voice workflows, although I haven’t seen much CS use case content.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/retell-ai/reviews"><strong>Retell AI</strong> </a>could maybe help with summarizing call outcomes.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/jotform-ai-agents/reviews"><strong>Jotform AI Agents</strong></a> is useful for capturing customer info via voice forms?</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Curious to hear from customer service leaders:</p><ul>
<li>Which platforms reduced your agent workload most effectively?</li>
<li>How accurate and natural is the voice recognition in real call environments?</li>
<li>What’s the escalation experience like — smooth or clunky?</li>
<li>Any surprises in terms of cost when the call volume increased?</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Thanks in advance!</p>

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- Posted at: 8 months ago
- Author title: SEO Content Specialist
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