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Laivly

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4.6 von 5 Sternen
34 Bewertungen
  • 1 Profile
  • 2 Kategorien
Durchschnittliche Sternebewertung
4.6
Betreut Kunden seit
2021

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Laivly Bewertungen

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[CLB] Alexander F.
[F
[CLB] Alexander F.
05/18/2026
Bestätigter Bewerter
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Fast, Simple Integration for Smarter Customer Interactions

|Laivly
The fact that it provides all information from the contact and helps funnel everything into one section on my screen. It allows me to review anything that was mentioned in the call. It really does allow for a quicker and smarter interaction with the customer. I love the integration and simplicity into the system and how fast it works.
Kyra B.
KB
Kyra B.
05/14/2026
Bestätigter Bewerter
Bewertungsquelle: Organisch

Streamlines Salesforce Integration, Minor Speed Hiccups

|Laivly
I like Laivly's small and compact design. I appreciate that it integrates with Salesforce, the software we use. It's great that you can adjust it as needed, and there's on-the-spot support available for both myself and my agents. I also like the knowledge base, which is useful for terminology and helping with processes. When integrating new agents, Laivly makes handling the caseload easier by taking a lot of the navigation out of completing casework. The Salesforce integration is very helpful for moving through cases faster, which speeds up production and increases our service level. The initial setup was really easy, and training was straightforward and exciting because Laivly is a cute little tool.
Solange T.
ST
Solange T.
05/14/2026
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Sleek Aesthetics and Predictive Notes That Help Our Team

|Laivly
The asthetics and predictive notes it provides my employees

Über

Kontakt

Hauptsitz:
Winnipeg, CA

Sozial

Contact Center Enablement with Sidd

Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer care programs with Sidd Studio, an intuitive command center; Sidd Duo, the industry-leading agent assistant; and Sidd Solo, an autonomous AI agent. Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.

Details

Gründungsjahr
2021
Webseite
laivly.com