I find Iru easy to understand and use, which reduces admin friction and workloads. The help-desk staff is outstanding, always providing excellent support. I really like being able to create pre-built and custom library items for various device blueprints, which makes device management incredibly fast and easy. The ability to create conditional mapping of library items using metadata tags enables another level of custom control, which is very valuable. The initial setup was incredibly easy, as it took just a few minutes to get started with a basic blueprint with EDR.

The solution itself is very clean and clear. The functions are easy to understand and change ourselves. The support is generally really good and even the sales teams are clear and don't try to trick you into anything. You can integrate your SSO solution so saving stress with user names and passwords, and the performance of the system is really good. We've never had an issue with platform performance. The pricing is fair and for us, the increased compliance for our security standards is excellent. They have implemented an AI system for support and some other bits. It's good so far.

What I like most about Iru is the combination of its blueprinting functionality and overall ease of use. The platform is very intuitive, which makes managing Apple devices accessible even without a dedicated IT team. The blueprinting feature allows us to standardize configurations, security settings, and applications across all devices with minimal effort. This not only improves consistency, but also saves us a significant amount of time in day-to-day management. Onboarding new users is also very smooth. The enrollment process is straightforward, and users can simply log in with their Microsoft 365 credentials. Within an hour, devices are fully configured and ready to use, creating a seamless experience for both IT and end users. Overall, Iru strikes a strong balance between usability, automation, and efficient onboarding for our Mac-only environment. Coming from no prior solution, the investment initially feels significant. However, we strongly believe that a well-implemented MDM solution is essential nowadays, both from a security and operational perspective.