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Fullstory

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828 Bewertungen
  • 1 Profile
  • 10 Kategorien
Durchschnittliche Sternebewertung
4.5
#1 in 1 Kategorien
Grid®-Führer
Betreut Kunden seit
2014
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Verifizierter Benutzer in Einzelhandel
IE
Verifizierter Benutzer in Einzelhandel
12/23/2025
Bestätigter Bewerter
Verifizierter aktueller Benutzer
Bewertungsquelle: Organisch

Excellent Support Team, But Steep Learning Curve

The team is incredibly responsive and insightful, always ready to set aside their tasks to offer help whenever needed
Verifizierter Benutzer in Einzelhandel
BE
Verifizierter Benutzer in Einzelhandel
12/23/2025
Bestätigter Bewerter
Verifizierter aktueller Benutzer
Bewertungsquelle: Organisch

Great Support and Insights, But Funnel Building Needs Improvement

The team is the best. Everyone is so responsive to questions and concerns we have as well as the feedback we give. The tooling is interesting and important to understand customer journeys and behaviors - the new heatmap demo is the step in the right direction to further make the tool more valuable and easy to use. The functionality of customer journey is very easy to understand and segment.
Verifizierter Benutzer in Einzelhandel
BE
Verifizierter Benutzer in Einzelhandel
12/22/2025
Bestätigter Bewerter
Verifizierter aktueller Benutzer
Bewertungsquelle: Organisch

Transforms Customer Feedback into Actionable Insights with Outstanding Support

What I like best about Fullstory is how well it helps validate and bring customer survey feedback to life. Survey data tells us what customers are frustrated with, and Fullstory lets us see the why by watching real behaviors in context. It’s been especially valuable for pressure-testing whether an issue is truly systemic, understanding where customers get stuck, and adding credibility to CX insights when sharing them with partners and leaders. I’ve also really enjoyed working with Gardner and Ashley—they’re incredibly responsive and provide thoughtful, personalized support. Whether it’s helping us troubleshoot a question, refine how we’re using the tool, or think through new use cases, they’re always quick to jump in and genuinely helpful.

Über

Kontakt

Hauptsitz:
Atlanta, GA

Sozial

@fullstory

Was ist Fullstory?

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

Details

Gründungsjahr
2014