### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Service Desk Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Service Desk Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Incident Management Software Glossary Terms [![AIOps](https://learn.g2.com/hubfs/G2CM_GI755_Glossary_Article_Images-%5BAIOps%5D_V1b.png "AIOps")](https://www.g2.com/glossary/aiops-definition) [AIOps](https://www.g2.com/glossary/aiops-definition) AIOps applies artificial intelligence (AI) to speed up operational workflows. Learn more about its benefits, stages, and key features of an AIOps platform. by Sagar Joshi Explore our Technology Glossary Browse through dozens of terms to better understand the products you purchase and use everyday. [Find new features](https://www.g2.com/glossary) ## Service Desk Software Discussions 0 Question on: Hornbill Service Manager [How do I stop the screen from flashing when updating](/discussions/40997-how-do-i-stop-the-screen-from-flashing-when-updating) When updating or resolving calls sending emails ect, the screen flashes several times before the update happens. Is there a way to stop this from happening? Hi Sarah, Thank you for your query. I have checked with the team here and it seems that this unfortunately might be an issue on your side. Your Hornbill Administrator should be able to advise further, I can see you have not been registered as a support contact so am unable to find you to contact directly. If you have any further queries, please do contact us at marketing@hornbill.com and we'll do our best to assist you. Answered: Alex Stavrou on February 26, 2021 This is a pet hate of mine, I cannot touch type very well and often look at my keyboard so don't always know whether what I am typing is appearing. Answered: David Prentice on March 2, 2021 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/40997-how-do-i-stop-the-screen-from-flashing-when-updating/comments/new?remote=true) 0 Question on: Hornbill Service Manager [How can we automatically capture emails into tickets and respond with an auto-responder ticket?](/discussions/40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket) I have a situation where I need to capture inbound emails into support tickets and log those to the relevant team. However, we currently manually log these inbound emails to tickets. Any pointers would be good. Hi Adam, Thank you for your query. A member of our Customer Success team will contact you very shortly to assist. Answered: Alex Stavrou on February 26, 2021 [Your answer](/discussions/40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket/comments/new?remote=true) 0 Question on: atSpoke [Best practices for reminding people to keep using the tool?](/discussions/33009-best-practices-for-reminding-people-to-keep-using-the-tool) I'm a little concerned that we might reach a "use it or lose it" stage where some of our more tenured employees simply won't adopt theh platform. People are ultimately resistant to change. Any tips for keeping the tool front of mind for when people eventually forget that it's around and helpful? Ultimately with any service desk tool, it comes down to communication repetition and constantly showing how helpful and powerful the tool is. We bring up our atSpoke Slack bot in almost every all-hands meeting, talking about a new team that is using it for some process, or dropping the classic "if anyone has any questions or needs any help with \*whatever\* be sure to message atSpoke for help" Answered: Greirson LeeThorp on May 18, 2021 Hey Jason, Good question - adoption is something that's always top of mind for companies adopting new SaaS tools. A few things that we've found help to encourage employee adoption: - Running pilots for teams (this can be tailored for diverse use cases and teams such as an HR team looking to streamline employee onboarding or an IT team looking to scale up requests for new hardware) - Connecting to key systems like Slack, Bamboo HR, or Okta (atSpoke integrates with many of your favorite SaaS platforms - reminding employees of how easy it is to use these tools in atSpoke will help encourage adoption) - Getting the word out via Slack, email, or other organizational communication platform (remind new and old employees of the tool & feel free to link out to our Help Center if they have any questions) Let us know how it goes - we're always here to help šŸ‘šŸ¼. - Jonathan Answered: Jonathan Day on February 18, 2021 Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds from those heartless brokers, know on how profitable trade is made, making $10,000 on a weekly basics daily signals trading skills, the winning secret in trading binary option an instant and successful withdraw. 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You can Contact him Via WhatsApp or text \>\>\> +1 973 646-4885 Via Email \>\>\> jacksonjohnny171100 @ gmail.com Answered: Wayas Mercy on March 10, 2022 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/33009-best-practices-for-reminding-people-to-keep-using-the-tool/comments/new?remote=true) - [‹ Prevā€¹ Prev](/categories/service-desk/resources?discussions_page=4) - [1](/categories/service-desk/resources) - [2](/categories/service-desk/resources?discussions_page=2) - [3](/categories/service-desk/resources?discussions_page=3) - [4](/categories/service-desk/resources?discussions_page=4) - 5 - [6](/categories/service-desk/resources?discussions_page=6) - [7](/categories/service-desk/resources?discussions_page=7) - [8](/categories/service-desk/resources?discussions_page=8) - [9](/categories/service-desk/resources?discussions_page=9) - ā€¦ - [30](/categories/service-desk/resources?discussions_page=30) - [31](/categories/service-desk/resources?discussions_page=31) - [Next ›Next ā€ŗ](/categories/service-desk/resources?discussions_page=6) ## Service Desk Software Reports Mid-Market GridĀ® Report for Service Desk Summer 2026 G2 Report: GridĀ® Report GridĀ® Report for Service Desk Summer 2026 G2 Report: GridĀ® Report Enterprise GridĀ® Report for Service Desk Summer 2026 G2 Report: GridĀ® Report Momentum GridĀ® Report for Service Desk Summer 2026 G2 Report: Momentum GridĀ® Report Small-Business GridĀ® Report for Service Desk Summer 2026 G2 Report: GridĀ® Report Enterprise GridĀ® Report for Service Desk Spring 2026 G2 Report: GridĀ® Report Small-Business GridĀ® Report for Service Desk Spring 2026 G2 Report: GridĀ® Report Mid-Market GridĀ® Report for Service Desk Spring 2026 G2 Report: GridĀ® Report GridĀ® Report for Service Desk Spring 2026 G2 Report: GridĀ® Report Momentum GridĀ® Report for Service Desk Spring 2026 G2 Report: Momentum GridĀ® Report