### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Service Desk Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Service Desk Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Service Desk Software Glossary Terms [![AIOps](https://learn.g2.com/hubfs/G2CM_GI755_Glossary_Article_Images-%5BAIOps%5D_V1b.png "AIOps")](https://www.g2.com/glossary/aiops-definition) [AIOps](https://www.g2.com/glossary/aiops-definition) AIOps applies artificial intelligence (AI) to speed up operational workflows. Learn more about its benefits, stages, and key features of an AIOps platform. by Sagar Joshi Explore our Technology Glossary Browse through dozens of terms to better understand the products you purchase and use everyday. [Find new features](https://www.g2.com/glossary) ## Service Desk Software Discussions 0 Question on: Vivantio [Are there any plans for a mobile app?](/discussions/are-there-any-plans-for-a-mobile-app) It would be helpful to check/update work orders without having to log in through a phone's web browser. Hi Wayne, Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was built as “Responsive Web Design” in mind. The feedback we’ve received from customers so far is that FLEX on mobile is a huge improvement that allows you to access all your data and processes, in the same way as your desktop which has made accessing on a mobile device even easier without the need for an App or new interface to learn. I will also feedback to our Development team too as we continually monitor improvements and enhancements for Vivantio and if you’d like to share any further comments to our team please feel free to contact me on nicola.elliott@vivantio.com Kind Regards, Nicola Answered: Nicola Elliott on April 26, 2022 No Answered: Michael Burrowes on November 22, 2022 No. I'm currently using the app. Answered: Elmer Yaranon on August 21, 2023 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/are-there-any-plans-for-a-mobile-app/comments/new?remote=true) 0 Question on: GLPI [Is GLPI free to use?](/discussions/is-glpi-free-to-use) Is GLPI free to use? Yes ! As 100% open source free software (GNU GPL License), GLPI is free to use! To be accompanied by certified experts, to benefit from unlimited corrective support, to use GLPI in SaaS mode maintained by the official GLPI editor, you have the GLPI Network subscription, or the GLPI Network Cloud offer. Answered: François LEGASTELOIS on March 29, 2022 [Your answer](/discussions/is-glpi-free-to-use/comments/new?remote=true) 0 Question on: Vision Helpdesk [How would you automate your current helpdesk system?](/discussions/how-would-you-automate-your-current-helpdesk-system) Modern businesses require fast responses to their challenges. Vision Helpdesk contains an entire automation section under its settings. What process are you following? Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar https://www.youtube.com/watch?v=vdOJ\_CH7glk SLA and Escalation https://www.youtube.com/watch?v=MLpMBrcRWaM Two things are important to start automating your customer service tool 1) Using SLA and Escalation rules to respond to tickets in a timely manner. 2) Using Workflow and Automation to help system to decide what action to take on defined events and classification of various criteria. If you have more questions, IM our team on Skype - vision.helpdesk our team will be happy to help you with it. Answered: Sachin Jadhav on January 19, 2022 [Your answer](/discussions/how-would-you-automate-your-current-helpdesk-system/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/service-desk/resources?discussions_page=2) - [1](/categories/service-desk/resources) - [2](/categories/service-desk/resources?discussions_page=2) - 3 - [4](/categories/service-desk/resources?discussions_page=4) - [5](/categories/service-desk/resources?discussions_page=5) - [6](/categories/service-desk/resources?discussions_page=6) - [7](/categories/service-desk/resources?discussions_page=7) - … - [30](/categories/service-desk/resources?discussions_page=30) - [31](/categories/service-desk/resources?discussions_page=31) - [Next ›Next ›](/categories/service-desk/resources?discussions_page=4) ## Service Desk Software Reports Mid-Market Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Service Desk Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Service Desk Spring 2026 G2 Report: Momentum Grid® Report