# Freshdesk: easy basics, but how do you handle pricing changes and unreliable APIs?

Freshdesk was easy to set up and get the basics running, but more complex tasks feel harder because the UX seems broken beyond simple workflows. The biggest struggle has been pricing policy changes right before annual renewal, plus APIs that break often and support that feels unresponsive when technical issues come up. It can be a low-cost option on the cheapest plan, but the higher tiers feel overpriced for what you get. If you use Freshdesk, how have you dealt with renewal pricing changes and API reliability?

##### Post Metadata
- Posted at: 1 day ago
- Author title: Chief Business Officer
- Net upvotes: 1



## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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