Remote Support Software Resources

ScreenMeet is a cloud-native, enterprise collaboration platform that allows IT Help Desks and Contact Centers to add screen share, cobrowse, voice and video chat, or remote desktop to their support offerings. ScreenMeet is web-based, fully embedded within your existing CRM/ITSM platform, and globally available over AWS for quick ROI.

Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with Windows updates, feature upgrades, and third-party patching. Second, you'll receive real-time assessment of missing patches and compliance status. Third, you can perform custom application patching using the App Store. Fourth, you can patch without the need for a VPN connection. Plus, the platform allows you to save bandwidth with P2P software updates distribution. Finally, it empowers you to update offline endpoints automatically upon reconnection. Hope this helps!

Blitzz is a remote video support and collaboration platform designed to assist teams in troubleshooting, inspections, and guided installations. It’s commonly used in industries like field services, telecommunications, and utilities to provide real-time visual assistance, reducing the need for on-site visits. The platform enables experts to remotely diagnose and resolve issues while guiding customers or field technicians through tasks via live video, images, and annotations. Blitzz helps enhance efficiency, improve customer support, and lower operational costs.