Reference Check Software Resources

Hi Tara, thanks for your question. The Xref Lifecycle logs all activity associated with a reference request. This includes updates on your own activity, as well as that of the candidate and reference provider. It also tracks and records all automated reminder emails that are sent. To see the Lifecycle, simply click on the candidate’s name on the ‘Xref Requests’ page. You can view all status icon definitions from the ‘Xref Requests’ page, by hovering over the 'References’ information icon. When an email has been read, the status will change from sent (represented by a closed envelope icon) to accessed (represents by a white page with a folded corner). I hope that answers your question!

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Thanks for your question, Andrea. If a candidate discovers that the email they originally entered was incorrect, they can simply re-enter the reference (as if it were a new contact) and ensure that they provide the correct email when doing so. Please let us know if that answers your question or if there's anything else we can help with.

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