Outbound Call Tracking Software Resources

Our auto dialer makes one-to-one live phone calls. We offer two approaches: - Preview dialing (click-to-call, a manual process where the agent clicks on an icon on-screen, located adjacent to the lead’s phone number, once they are ready to start a call) allows the salesperson to familiarize themselves with the contact’s details before initiating the call. - Progressive dialing (after a lead is resulted, the next lead automatically appears on-screen and the number is automatically dialed) drives maximum productivity while still maintaining the quality of a one-to-one call. We do not provide robo- or predictive-dialing; most people recognize the familiar pause they hear, upon answering a call, as a robo-dialer and hang up. Further, such technologies are often in violation of TCPA requirements and potentially expose you to legal issues.

Our clients have access to our dedicated Client Success team, our Product Support line, our online Knowledge Center and chat resources. We pride ourselves on service. Take a look at some of our client reviews if you don't believe us.

We support any use-case for someone wishing to visualize their data on a map. The most common use-cases across our 2,100 clients are: - Field Sales Productivity: Helping Field sellers better understand their territory, and to plan effective visits to cut down on admin time and increase client face time - Territory Planning and Analytics: We help Sales Leaders and Ops better understand their account distribution, to plan and reassign territories and to balance quotas. - Retail Execution: For CPG clients, we help them build right-sized market zones/territories and ensure Reps are meeting with their customers on the right cadence. - Field Service Dispatch: Using our Gantt-based Schedule and advanced routing tools, we help Field Service orgs effectively dispatch their technicians using multiple constraints. In addition to dispatch, we also help with customer alerts/notifications based on the location of the technician and their expected arrival time. - Fleet Management: Fleet Management inside Salesforce opens up a whole new range of possibilities never before possible. Create Driver Scorecards, sustainability reports, track live fleet position and share it all with the line of business to drive efficient fleet operations and increase organizational alignment between Fleet and Driver.