Outbound Call Tracking Software Resources

Unlike most software-as-a-service vendors who require annual commitments, our agreements are month-to-month with the option for longer terms. You would start with the license to VanillaSoft itself and add on additional functionality as needed (VoIP, Dialing, Recording, & SMS). All pricing is per user per month, quoted in USD, beginning with an admin/caller combo($100/month). Each additional caller is $80/month. For each caller, or admin/caller, you can additionally add VoIP ($33/month-unlimited calling in the US and Canada), Dialing($30/month), Recording($30/month), and SMS($20/month)

Customers can implement custom one-way or bi-directional integration using standard XML or JSON web posts. You can also trigger the movement of data using our live web lead function. On a related note, VanillaSoft has out-of-the-box integration with many third-party partners including Zapier, SalesForce, and Docusign.

Yes, managers can view a real-time dashboard in VanillaSoft of agent activity. You can see who’s logged in, what they’ve resulted, what were the results, etc. For phone calls, we offer live call monitoring (whisper, barge, coach, transfer) with our VOIP phone system. All calls can be recorded for ongoing review and coaching. Built-in reports provide an ongoing snapshot of overall and individual agent performance. One of the unique benefits of our queue-based approach to sales engagement is that VanillaSoft tracks and records every touch point and action, ensuring a consistent user experience and sales cadence, as it automatically progresses to the next best available lead.