# Can supervisors monitor the work of individual agents or entire teams?

Management

##### Post Metadata
- Posted at: almost 8 years ago
- Net upvotes: 1


## Comments
### Comment 1

Yes, managers can view a real-time dashboard in VanillaSoft of agent activity. You can see who’s logged in, what they’ve resulted, what were the results, etc. For phone calls, we offer live call monitoring (whisper, barge, coach, transfer) with our VOIP phone system. All calls can be recorded for ongoing review and coaching. Built-in reports provide an ongoing snapshot of overall and individual agent performance. One of the unique benefits of our queue-based approach to sales engagement is that VanillaSoft tracks and records every touch point and action, ensuring a consistent user experience and sales cadence, as it automatically progresses to the next best available lead.

##### Comment Metadata
- Posted at: almost 8 years ago
- Author title: Marketing Leader | Demand Generation | Business Intelligence | Customer Experience | SaaS Growth Acceleration




## Related Product
[Vanillasoft](https://www.g2.com/products/vanillasoft/reviews)

## Related Category
[Sales Engagement](https://www.g2.com/categories/sales-engagement)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4