Outbound Call Tracking Software Resources

PhoneBurner features a robust, custom reporting engine. Build reports on-the-fly, or have them conveniently emailed to you. Promote transparency and accountability with team-wide metrics, and agent-by-agent performance statistics. You can even drill down to specific dial sessions and individual calls, including call recordings. Set up real-time, self-updating Leaderboards to stay on top of daily output, or broadcast them in the phone room to motivate reps and encourage friendly competition.

Yes. Pre-record as many voicemails as you need. When you reach someone's voicemail you can leave your message with the click of a button and instantly move to the next contact. That same click will also log the call, can send a follow-up email, and more.

Typically, our users average between 60 and 80 contacts per hour. Of course, it depends on how many live conversations you have and the typical duration of those calls. Bottom line, PhoneBurner handles the repetitive tasks so you have more, and higher quality live interactions.