Outbound Call Tracking Software Resources

Nothing at all! ConnectAndSell agents will never speak to your prospects. From your prospects' perspective, it’s as if you did all the work to track them down yourself.

ConnectAndSell is a combination of two things: 1) Technology This technology component enables a call/conversation to be “hot transferred” from point A to point B in milliseconds. 2) Human Elbow Grease The human element comes in the form of highly trained agents who navigate phone trees, gatekeepers, and dial-by-name directories and/or executive assistants. Our agents do not engage with your intended targets: instead they are carefully listening for your targets to pick up and identify themselves. Our speed comes from a delicate balance of the technology, quality agents, and our parallel dialing platform — all working in unison. The product is back-ended by a parallel dialing platform that manages agent assignments and the millions of simultaneous dial attempts. At any given time, there could be 3, 5, or 7 separate attempts being navigated simultaneously by our agents. Using ConnectAndSell will translate into more intended target conversations in a compressed period of time. Here’s how it works: 1) Your rep logs into our web interface. 2) Your rep loads a list and then hits the GO button. 3) Our parallel-dialing engine commences dialing. 4) Our agents commence navigation. 5) Our agents handle the admin, dial-by-name, and IVR navigation. 6) Once an attempt reaches an intended target live, we initiate the hot transfer. 7) Your rep is now live in their conversation. 8) Your rep documents their conversation outcome. 9) Rinse and repeat.

Essentials has a guided set up tour when you start your free 14-day trial, as well as step-by-step instructions for connecting your email, setting up your sales process and uploading your data. All-in-all, you can get up and running with Salesforce the same day you start your trial, without assistance from an admin or technical support. You'll also have access to tutorials from Trailhead, the fun way to learn Salesforce, which is integrated into the Essentials product to help you learn as you go.