Outbound Call Tracking Software Resources

whenever I click a contact number to make a call, I have to also press a white button that appears at the top, center of the screen asking me to confirm the call and then it goes through, and extra step that takes time and energy

Right now, I can only see my phone calls being tracked from the current day and the day before. I would love to find a way to be able to see phone calls from every day or at least a longer time frame so that way I can track my total average. Obviously I can do this manually but it will take a lot of time so it would be nice if there was a way to show more data through the website or maybe pull reports to see how each day is going, track which days are better than others, which areas need to be improved. THat would be great.

I've noticed with the most recent update all calls look like they are coming directly to me instead of saying the name of the department in front of the number. It would be helpful to see which department the number is calling before answering.