Outbound Call Tracking Software Resources

Hi Romielyn Thanks! We will certainly add this to our product channel for our handy IT department to implement this once possible. Best wishes

Hi Austin, Thank you for the great question. TL;DR: The clearer the audio, the better the transcription. Here are some tips that will all improve the quality of transcription on your Dialpad calls: 1. Use the best microphone available to you. Wired headsets are typically better than wireless, but it all comes down to the quality of the hardware. 2. Limit background noise or interference. A quiet room and a decent internet or phone connection are all you need, not a recording studio :). When you cannot limit background noise, it’s best to avoid speakerphone. 3. Speak clearly at a moderate speed. Muffled or rapid talking are harder for our models to transcribe, but we’re getting better all the time. Dialpad’s Voice Intelligence team is constantly working on improving in all of these areas, including adding more accents. We welcome any feedback anytime. Thank you again, The Dialpad Team

Hey Sreeram, thanks for a great question. We'll be launching group messaging on OpenPhone that will allow you to start and participate in group threads. You'll be able to communicate both with other OpenPhone users and anyone with a US / Canadian phone number. So yes, this will be possible and other participants don't have to be on OpenPhone. Does this answer your question? I'm excited to let you know as soon as group messaging is here.