# Best Managed IT Services Providers - Page 29

  *By [Rachana Hasyagar](https://research.g2.com/insights/author/rachana-hasyagar)*

   Managed IT services provider oversight into the entire IT operations of another organization. This includes IT professional services, consistent monitoring, on-demand IT support, and problem resolution. These services offer more support than a traditional IT professional service, as they provide additional resources such as IT implementation and consulting services. Organizations generally use managed IT services to reduce IT management risk as well as provide support in instances of technological disruption in the workplace. Managed IT services can be implemented alongside other IT support services such as [IT outsourcing services](https://www.g2.com/categories/it-outsourcing), [IT infrastructure consulting providers](https://www.g2.com/categories/it-infrastructure-consulting), and [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting).

To qualify for inclusion in the Managed IT services category, a services provider must:

- Provide constant monitoring on IT related functions
- Provide on demand support
- Provide IT consulting





## Category Overview

**Total Products under this Category:** 905


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,600+ Authentic Reviews
- 905+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### RapidScale

RapidScale is a strategic cloud services and consulting partner designed to help organizations modernize, secure, and scale their IT environments to drive sustainable business growth. This comprehensive solution encompasses a range of services, including cloud strategy, cloud migration, application modernization, cyber resiliency, applied AI, and managed IT services, all tailored for public, private, and hybrid cloud environments. By leveraging these services, organizations can navigate the complexities of modern IT landscapes and transform technology into a competitive advantage. Targeted primarily at enterprises facing constant disruption, RapidScale's offerings are particularly beneficial for businesses looking to move beyond reactive IT approaches. The company's unique blend of advisory expertise and hands-on execution enables clients to modernize their infrastructure, enhance data readiness for AI applications, bolster security measures, and unlock new value from existing applications and platforms. This dual approach ensures that organizations are not only equipped to handle current challenges but are also prepared for future innovations, making it a vital partner in the evolving digital landscape. Key features of RapidScale's services include cloud strategy and architecture, which assist organizations in defining tailored cloud strategies that align with their specific business outcomes. This involves a careful balance of performance, cost, security, and scalability across hybrid and multi-cloud environments. Additionally, RapidScale's cloud migration and application modernization services aim to reduce technical debt and improve agility, facilitating easier adaptation to modern workloads and AI-driven innovations. Their cyber resiliency and security services are designed to protect critical systems, support compliance, and ensure business continuity in the face of evolving threats. Furthermore, RapidScale emphasizes applied AI and data readiness, helping organizations prepare their data for AI integration through governance services and actionable insights. Their managed IT services provide ongoing monitoring and operational support, ensuring that cloud environments remain secure, reliable, and cost-efficient. As a Datadog consulting partner, RapidScale also offers observability and performance management solutions for complex cloud and hybrid environments, enhancing overall operational efficiency. What sets RapidScale apart is its commitment to delivering more than just tools or temporary fixes. The company's advisory-led, execution-driven approach prioritizes tangible outcomes over industry jargon. With proven expertise across major cloud platforms and enterprise technologies, RapidScale focuses on resilience, performance, and AI readiness, fostering a proactive partnership from day one that is designed to scale alongside clients' businesses. Organizations seeking a trusted partner for cloud strategy, migration, cyber resiliency, data readiness, applied AI, and managed IT services find value in RapidScale's accountability, speed, and measurable results.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1749&secure%5Bdisplayable_resource_id%5D=1749&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1749&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1427655&secure%5Bresource_id%5D=1749&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmanaged-it-services%3Fpage%3D29&secure%5Btoken%5D=75e8c01005799265942171fd55f02cef389fef912f9b51735814da4fb0897884&secure%5Burl%5D=https%3A%2F%2Frapidscale.net%2F%3Futm_campaign%3D39076201-2026%2520G2%2520Paid%2520Campaign%26utm_source%3Dg2%26utm_medium%3Dpaid&secure%5Burl_type%5D=custom_url&secure%5Bvisitor_segment%5D=180)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Rivi](https://www.g2.com/products/rivi/reviews)
  Rivi is the trusted AI and technology development partner for global enterprises and startups. We develop custom AI and software to help our partners build the future of their industry. Our partners include Fortune 500 companies in travel, automobile, and retail.




**Seller Details:**

- **Seller:** [Rivi,Inc.](https://www.g2.com/sellers/rivi-inc)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/rivico/ (52 employees on LinkedIn®)



### 2. [Rocketech](https://www.g2.com/products/rocketech/reviews)
  𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 By teaming up with Rocketech, you’ll get an experienced and dedicated CTO and a powerhouse of resources, liberating you from routine management. Meantime, you can focus solely on your business. Whether you are a young startup or an established enterprise — we’ve got all your technical needs with our full-cycle software development services, including project discovery, design, development, testing, and deployment. 𝗠𝗲𝗮𝘀𝘂𝗿𝗲𝗱 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 • 20+ industries • 115 launched startups • $25M+ raised by our clients • Middle+ and senior-level specialists • 7 years of launching products from scratch 𝗪𝗵𝘆 𝗥𝗼𝗰𝗸𝗲𝘁𝗲𝗰𝗵? • 𝟲-𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝘀𝗽𝗿𝗶𝗻𝘁𝘀 On average, we deliver six fully tested, end-to-end features per sprint to ensure faster time to market. • 𝗙𝗮𝘀𝘁-𝘁𝗿𝗮𝗰𝗸 𝘀𝘁𝗮𝗿𝘁 𝗻𝗲𝘅𝘁 𝘄𝗲𝗲𝗸 Our seamless, streamlined operations empower us to kick off your project within a week. • 𝗬𝗼𝘂 𝗸𝗻𝗼𝘄 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗽𝗮𝘆 𝗳𝗼𝗿 We provide continuous communication, comprehensive reports at every stage, and an unambiguous payment system — there will be no hidden costs and small fonts on your contract. • 𝟭𝟬𝟬% 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 While you outsource the project, our specialists, handpicked exclusively for your project, perform and take all responsibilities of your in-house team, saving the expertise inside your product. • 𝗢𝗻-𝘁𝗵𝗲-𝗳𝗹𝘆 𝗿𝗲𝘀𝘂𝗹𝘁 𝗳𝗼𝗿𝗲𝗰𝗮𝘀𝘁𝗶𝗻𝗴 You’ll get informative reports on the project status and team performance based on real-life data and full control over the budget — no more flashy but shallow and misleading charts. • 𝗙𝘂𝗻𝗱𝗿𝗮𝗶𝘀𝗶𝗻𝗴 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗺𝗮𝗿𝗸𝗲𝘁 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 We help you find product-market fit and connect you with ex-CEOs, niche mentors, highly specialized consultants, and investors.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 3


**Seller Details:**

- **Seller:** [Rocketech](https://www.g2.com/sellers/rocketech)
- **Year Founded:** 2016
- **HQ Location:** Singapore, SG
- **Twitter:** @RocketechD (97 Twitter followers)
- **LinkedIn® Page:** https://linkedin.com/company/rocketech (46 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Mid-Market, 33% Small-Business


#### Pros & Cons

**Pros:**

- Attention to Detail (1 reviews)
- Attentive (1 reviews)
- Communication (1 reviews)
- Experience (1 reviews)
- Proactive Solutions (1 reviews)


### 3. [Rodin](https://www.g2.com/products/rodin/reviews)
  At RODIN our focus is working with your business and understanding how we can best optimise your IT infrastructure and services to the business. In our 25 years of business we’ve honed our skills in supporting small to medium sized businesses across Australia, we understand that one size does not fit all, and our solutions are tailored to each customer’s specific requirements.




**Seller Details:**

- **Seller:** [Rodin](https://www.g2.com/sellers/rodin)
- **Year Founded:** 1993
- **HQ Location:** Wollongong, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/Rodin-business-solutions/ (33 employees on LinkedIn®)



### 4. [RoundTable Technology](https://www.g2.com/products/roundtable-technology/reviews)
  Managed and Co-Managed IT Services and Tech Strategy for nonprofit organizations and mission driven small businesses. Cybersecurity, Data Privacy, and Technology Assessments, fractional CIO services. Compliance-as-a-Service assistance. Soc2 Type 2 attestation. Training that educations and entertains. Supporting Macs and Windows, Google / Office 365 / Sharepoint.




**Seller Details:**

- **Seller:** [RoundTable Technology](https://www.g2.com/sellers/roundtable-technology)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 5. [Safebox Technology](https://www.g2.com/products/safebox-technology/reviews)
  Founded in 2016, Safebox Technology is a comprehensive managed service provider (MSP) dedicated to transforming IT from a functional necessity into a strategic advantage for businesses. With proactive management and a focus on security, scalability, and seamless remote solutions, we empower companies to operate smoothly and grow confidently. Led by industry veteran Steven Salaets, Safebox Technology serves as a trusted IT partner for businesses needing robust, tailored support. Our services cover a full spectrum of IT solutions, including cloud services for flexible collaboration, advanced cybersecurity, VoIP communications, and Microsoft 365 integration. We also specialize in strategic IT projects like cloud migrations and infrastructure upgrades, helping businesses stay agile and efficient. With Safebox Technology, clients gain a proactive, reliable partner committed to aligning IT with their business objectives.




**Seller Details:**

- **Seller:** [Safebox Technology](https://www.g2.com/sellers/safebox-technology)
- **Year Founded:** 2016
- **HQ Location:** Marco Island, US
- **LinkedIn® Page:** https://www.linkedin.com/company/safebox-technology-llc (8 employees on LinkedIn®)



### 6. [Safe Swiss Cloud](https://www.g2.com/products/safe-swiss-cloud/reviews)
  Safe Swiss Cloud implements cloud computing (IaaS) projects with the accompanying IT operations, security and support services to create solid foundations for digitalisation. We offer Cloud Operations for cloud computing in many clouds and customer in house IT, network management, migrations to and from the cloud, disaster recovery and offsite backups.




**Seller Details:**

- **Seller:** [Safe Swiss Cloud AG](https://www.g2.com/sellers/safe-swiss-cloud-ag)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 7. [Sage, Inc.](https://www.g2.com/products/sage-inc/reviews)
  Technology Services For Small Business Sage Inc. works with small and mid-sized businesses to take care of all their tech needs, secure their technology against cyber threats, and then integrate the technology into the business to make the firm more efficient and effective. Brilliant IT Service Built For SMBs.




**Seller Details:**

- **Seller:** [Sage](https://www.g2.com/sellers/sage-2c59b6e4-e14e-4c8a-b532-6a7bdf2cc3d2)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 8. [Sage IT](https://www.g2.com/products/sage-it/reviews)
  Sage IT is an IT services and consulting firm, that provides service to customers across industry domains and technology landscape.




**Seller Details:**

- **Seller:** [Sage IT](https://www.g2.com/sellers/sage-it)
- **Year Founded:** 2003
- **HQ Location:** Frisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/sageitinc/ (706 employees on LinkedIn®)



### 9. [Sagio Enterprises](https://www.g2.com/products/sagio-enterprises/reviews)
  Sagio Enterprises is a Philippine-based company specializing in client analytics, business intelligence, and audit solutions tailored for the local market. Established in 2018, the company offers comprehensive software and service solutions designed to enhance business performance and ensure compliance. Key Features and Functionality: - Client Analytics: Provides in-depth analysis of client data to uncover insights and drive strategic decisions. - Business Intelligence: Delivers tools and platforms that transform raw data into actionable information, facilitating informed business strategies. - Audit Solutions: Offers robust audit technologies and training programs to ensure regulatory compliance and operational efficiency. Primary Value and User Solutions: Sagio Enterprises addresses the critical need for data-driven decision-making and compliance in the Philippine market. By offering specialized analytics and audit solutions, the company empowers businesses to optimize operations, mitigate risks, and achieve sustainable growth.




**Seller Details:**

- **Seller:** [Sagio Enterprises](https://www.g2.com/sellers/sagio-enterprises)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 10. [Sait](https://www.g2.com/products/sait/reviews)
  Today's rapid fire technological revolution requires you to be up and ahead of the tech race. We advise you on the best fit solutions for your IT requirements, based on our complete and in depth assessment of your IT needs and existing infrastructure.




**Seller Details:**

- **Seller:** [saitsys](https://www.g2.com/sellers/saitsys)
- **Year Founded:** 2019
- **HQ Location:** Austin, US
- **LinkedIn® Page:** https://www.linkedin.com/company/64751097/ (1 employees on LinkedIn®)



### 11. [Salesforce Consulting](https://www.g2.com/products/alternative-solutions-consulting-salesforce-consulting/reviews)
  Alternative Solutions provides Salesforce business consulting, custom CRM integrations, and data solution architecting for major organizations worldwide. At Alternative, our associates are committed to YOUR business. Our primary areas of expertise is Salesforce.com, including strategic planning and business process redesign. We excel in all variations and sizes of Salesforce.com implementations. Whether a business is just getting started with Salesforce or they’ve advanced to addressing second and third order problems, Alternative Solutions is equipped to tackle any Salesforce consulting or CRM project management project at hand.




**Seller Details:**

- **Seller:** [Alternative Solutions](https://www.g2.com/sellers/alternative-solutions)
- **Year Founded:** 2013
- **HQ Location:** Franklin, US
- **Twitter:** @altsolut (50 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/alternative-solutions-consulting/ (11 employees on LinkedIn®)



### 12. [Sangfor Security Services](https://www.g2.com/products/sangfor-security-services/reviews)
  Sangfor Security Services offers a comprehensive suite of cybersecurity solutions designed to protect organizations from evolving digital threats. By integrating advanced technologies with expert human intelligence, Sangfor delivers tailored security services that enhance an organization's resilience against cyberattacks. Key Features and Functionality: - Managed Detection and Response : Combines AI-driven threat detection with seasoned security professionals to provide continuous monitoring, rapid threat identification, and effective response strategies. - Incident Response : Offers swift identification and analysis of security incidents, reconstructing attack vectors to determine root causes and implementing remediation plans to prevent future breaches. - Threat Intelligence and Risk Assessment : Utilizes AI-based network detection and response solutions to assess and identify network threats through comprehensive evaluations. - Cyber Guardian Services: Provides 24/7 threat detection and response operations, leveraging AI-enabled detection capabilities and experienced security professionals to accurately identify and analyze threats. Primary Value and Problem Solved: Sangfor Security Services addresses the critical need for robust cybersecurity in an era of sophisticated and rapidly evolving threats. By integrating advanced AI technologies with human expertise, Sangfor delivers proactive threat detection, rapid incident response, and comprehensive risk assessments. This holistic approach ensures organizations can effectively safeguard their digital assets, maintain business continuity, and comply with industry regulations, thereby reducing the risk of data breaches and operational disruptions.




**Seller Details:**

- **Seller:** [Sangfor Technologies](https://www.g2.com/sellers/sangfor-technologies)
- **Year Founded:** 2000
- **HQ Location:** Shenzhen, China
- **Twitter:** @SANGFOR (13,262 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sangfor-technologies/ (2,285 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


### 13. [Scantron Managed IT Services](https://www.g2.com/products/scantron-managed-it-services/reviews)
  Scantron Technology Solutions is a nationwide local provider of Managed IT Solutions, Managed Print Services, Hardware Support Services, as well as Design and Implementation Services. We provide critical support — onsite and remote — to organizations that do not have in-house IT support or that need to supplement their existing IT support program. At more than 52,000 sites nationwide, customers use our solutions to keep their organizations running smoothly and productively. Scantron is a Microsoft Gold Partner. Scantron.com/technology-solutions/




**Seller Details:**

- **Seller:** [Scantron](https://www.g2.com/sellers/scantron)
- **Year Founded:** 1972
- **HQ Location:** Eagan, US
- **Twitter:** @Scantron (302 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/scantron/ (382 employees on LinkedIn®)



### 14. [Schultz Technology](https://www.g2.com/products/schultz-technology/reviews)
  Schultz Technology is in it for the long-haul. We provide every professional IT service you will need to keep your business moving forward. Our IT solutions are available nationwide with local technicians ready and waiting to help you with any issue you might have. With services and technicians available 24 hours a day, 7 days a week, and 365 days a year, we are truly IT’s best friend.




**Seller Details:**

- **Seller:** [Schultz Technology](https://www.g2.com/sellers/schultz-technology)
- **Year Founded:** 2000
- **HQ Location:** Pottstown, US
- **Twitter:** @SchultzTech (314 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/schultz-technology/ (44 employees on LinkedIn®)



### 15. [Scleraworx](https://www.g2.com/products/scleraworx/reviews)
  We are a Technology Services and Solutions provider, enabling organizations to adopt, implement, and maintain tools, technology, and processes to streamline and grow their business. Specializing in Software Implementation and Support, along with Staff Augmentation, we offer an array of services and solutions for businesses of all sizes, across all industries.




**Seller Details:**

- **Seller:** [Scleraworx](https://www.g2.com/sellers/scleraworx)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 16. [Seasia Infotech](https://www.g2.com/products/seasia-infotech/reviews)
  Seasia is the first choice for many large enterprises across 10+ industries for technical consulting, enterprise development, and marketing. We identify and solve challenges that hinder your business from operating at its maximum potential by enabling digital transformation and customized workflows. In addition to optimizing your current processes for peak efficiency, we ensure your business stays ahead of the latest technological innovations. As a future-ready offshore enterprise development company, we leverage expertise in cloud computing, blockchain, and artificial intelligence to enhance business efficiency across the globe. From conceptualization to implementation, Seasia manages everything to help take your business to the next level. Our Services: 1. Software Development Services 2. Mobile App Development 3. Web Development 4. Staff Augmentation 5. IoT & Cloud Computing 6. IT Outsourcing 7. Artificial Intelligence Solutions 8. Quality Assurance 9. UI/UX Implementations 10. Low-Code / No-Code Development Let us help you drive innovation, efficiency, and business growth with future-ready solutions.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 6


**Seller Details:**

- **Seller:** [Seasia Infotech](https://www.g2.com/sellers/seasia-infotech)
- **Year Founded:** 2000
- **HQ Location:** Chandigarh, IN
- **Twitter:** @Seasiainfotech (1,472 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/seasia-infotech/ (567 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 83% Small-Business, 17% Mid-Market


### 17. [Sentium Tech](https://www.g2.com/products/sentium-tech/reviews)
  Sentium Tech provides managed IT support and cybersecurity services for small and mid-sized businesses in West Hartford, CT and the Greater Hartford area. Our proactive approach combines responsive local support with AI automation to help companies stay secure and spend less on technology. ZeroDelta IT uses AI & intelligent automation to eliminate manual processes, shrink infrastructure footprints, and push IT and cybersecurity costs toward zero. Our core pillars: • Managed IT Support — Reliable, streamlined IT for daily business operations. • Cyber Security — Proactive, AI-augmented cybersecurity for modern threats. • AI Automation — Replace slow, manual work with smart, automated systems. We partner with teams that want to move faster, operate leaner, and build a secure, automated future.




**Seller Details:**

- **Seller:** [Sentium Tech](https://www.g2.com/sellers/sentium-tech)
- **Year Founded:** 1998
- **HQ Location:** West Hartford, US
- **LinkedIn® Page:** https://www.linkedin.com/company/sentium-tech/ (1 employees on LinkedIn®)



### 18. [Serverless Solutions](https://www.g2.com/products/serverless-solutions/reviews)
  Modern IT, Security, and AI — Delivered with Precision Serverless Solutions is a relationship-driven technology partner helping organizations modernize, secure, and scale with confidence. We specialize in cloud-first managed services, 24×7 managed security, and real-world AI deployments designed to deliver measurable business value—not just technical outcomes. From day one, our approach has been simple: combine deep technical expertise with a partnership mindset. That means we invest the time to understand how your organization operates, what challenges you’re facing, and where technology can create meaningful impact. We don’t just deploy tools—we help you build durable, future-ready systems that support your goals. Our cross-functional teams span cloud architecture, cybersecurity, data engineering, machine learning, and application modernization. This integrated model allows us to break down silos, reduce complexity, and deliver technology outcomes that are reliable, secure, and aligned with the way your business actually works. Whether you’re modernizing your cloud environment, strengthening your security posture, operationalizing AI, or seeking a long-term managed services partner, Serverless Solutions brings the experience and precision needed to make it happen. We work side by side with your team to accelerate initiatives, reduce operational burden, and ensure your technology foundation can scale as your business grows. Our Partnerships We believe the best outcomes come from pairing strong expertise with strong ecosystems. Serverless Solutions is proud to be a trusted partner with leading technology providers, including: Google Cloud Platform (GCP) — empowering organizations with modern cloud infrastructure, advanced security, and cutting-edge AI capabilities. Microsoft Azure — delivering secure, enterprise-grade cloud and productivity solutions to support hybrid, multicloud, and AI-enabled environments. Databricks — enabling unified analytics, lakehouse architecture, and scalable data intelligence for organizations building modern data and AI platforms. These partnerships give our clients access to the latest innovation, best-in-class tools, and a team that knows how to apply them effectively. At Serverless Solutions, we help organizations simplify complexity, secure critical systems, and leverage modern technology to drive real business results. Our mission is to be the team you trust—not just for what we deliver, but for how we deliver it.




**Seller Details:**

- **Seller:** [Serverless Solutions](https://www.g2.com/sellers/serverless-solutions)
- **Year Founded:** 2018
- **HQ Location:** Houston, US
- **LinkedIn® Page:** https://www.linkedin.com/company/40666226 (46 employees on LinkedIn®)



### 19. [Server Sorcery](https://www.g2.com/products/server-sorcery/reviews)
  Server Sorcery provides project based IT consulting, including business networks and wifi, data and cloud migrations, and website design.




**Seller Details:**

- **Seller:** [Server Sorcery](https://www.g2.com/sellers/server-sorcery)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 20. [Serverstock](https://www.g2.com/products/serverstock/reviews)
  Serverstock is a Managed Cloud & Datacenter Services provider focused on helping SMBs run reliable, secure, and high-performance infrastructure without the cost or complexity of building an internal cloud operations team. We support businesses across manufacturing, finance, healthcare, and technology who depend on stable, compliant, and scalable systems to keep their operations running 24/7. Our core offering begins with Managed Cloud Services, where we take full ownership of your cloud environment across AWS, Azure, GCP, or private cloud platforms. From deployment and monitoring to optimization and incident handling, our team ensures your workloads stay fast, stable, and cost-efficient. Customers rely on us for predictable performance, proactive issue resolution, and transparent operational management. Through our Cloud Migration & Modernization service, Serverstock helps organizations move from legacy infrastructure to modern cloud platforms with minimal disruption. We design the migration strategy, execute the transition, modernize workloads where needed, and ensure security and performance from day one. Whether it's a lift-and-shift or a phased modernization, our approach reduces risk and accelerates cloud adoption. Our Server Management service covers Linux and Windows systems end-to-end. We monitor, patch, harden, troubleshoot, and optimize servers to maintain uptime and efficiency. Businesses choose Serverstock because we combine hands-on expertise with rapid response times, delivering enterprise-grade reliability without enterprise-level overhead. With Managed Databases (DBaaS), we manage MySQL, MariaDB, PostgreSQL, and MSSQL environments for performance, availability, and security. We handle tuning, backups, failover setup, upgrades, and ongoing administration ensuring your mission-critical data remains accessible and protected. Finally, our Datacenter Services offering, backed by Tier III/IV facility partners in India, delivers secure and scalable infrastructure for workloads that require dedicated hardware or hybrid cloud architectures. We support colocation, bare metal servers, private virtualization stacks, and custom HA deployments, all with end-to-end operational support. At Serverstock, our mission is simple: keep your infrastructure running smoothly so your team can focus on building, scaling, and serving your customers. We combine deep technical expertise with a responsive support culture that feels like an extension of your own team.




**Seller Details:**

- **Seller:** [Serverstock](https://www.g2.com/sellers/serverstock)
- **Year Founded:** 2020
- **HQ Location:** Nashik, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/serverstock/ (4 employees on LinkedIn®)



### 21. [Server Support Experts](https://www.g2.com/products/server-support-experts/reviews)
  "Server Support Experts" - a leading server support and management company providing 24\*7 web hosting & control panel support, cloud/server administration, server security, and all server management solutions worldwide. Our skilled professionals have experience working with hundreds of businesses of different sizes and requirements, making us the perfect choice in the market to cater to any server management needs. Our services include server setup & installation, VPS support, dedicated server support, web hosting control panel management such as cPanel, Plesk, SolidCP, cloud server management, and more.




**Seller Details:**

- **Seller:** [Server Support Experts](https://www.g2.com/sellers/server-support-experts)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 22. [ServiceRocket](https://www.g2.com/products/servicerocket/reviews)
  ServiceRocket is a leading tech-enabled services company that accelerates the growth of software companies and their customers. By maximizing software adoption and return on investment, ServiceRocket provides an ecosystem of capabilities that span software implementation, adoption, retention, and expansion. A trusted partner to Atlassian, Meta, Miro, Thought Industries, and companies around the world, ServiceRocket is headquartered in Palo Alto, California. Its diverse workforce of Rocketeers in Australia, Canada, Chile, Malaysia, the Philippines, Singapore, the UK, and the US consistently think team and delight the customer.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [ServiceRocket](https://www.g2.com/sellers/servicerocket)
- **Year Founded:** 2001
- **HQ Location:** Palo Alto, US
- **Twitter:** @ServiceRocket (2,158 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/servicerocket (250 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


### 23. [SevenC Managed IT Services](https://www.g2.com/products/sevenc-managed-it-services-sevenc-managed-it-services/reviews)
  Revolutionizing your digital strategy with bespoke IT solutions, SevenC is a leading IT company in Sandton, South Africa. Founded in 1998, SevenC has consistently refined its service offerings to become an integrated solution for your business needs. Our products are crafted with a commitment to quality, affordability, and diligent support. At SevenC, we believe technology is intrinsic to business success. We are committed to helping you remove IT barriers and navigate the complexities of digital transformation. Our custom IT strategies are designed to meet your specific business needs, no matter the challenges or the journey. Our suite of services spans from ICT advisory and vCIO to cyber security and disaster recovery. With an extensive understanding of technology trends, we enable your IT systems to align with your business objectives. We are specialists in IT governance, risk management, project management, and procurement. Our expertise extends to the development of virtual workspaces, IaaS, and SaaS, offering both proactive and reactive support and monitoring for our clients. This commitment to support is a hallmark of SevenC, acting as a cornerstone of our enterprise. When it comes to incident response planning, our team is adept at identifying and managing relevant response plans for your business. We understand that ICT incidents can occur without warning and often go undetected; that’s why we are equipped to handle any IT-related contingency that your business might encounter. We have successfully supported a diverse range of businesses with their IT needs, including organizations like Anova Health Institute, Masslift Africa, and Metair Management Services, among others. Our certifications with Microsoft, Amazon Web Services, SOPHOS, Veeam, Seacom, and Red Hat Enterprise, underpin our mastery of various technologies and practices. Our competitive edge lies in our technical competence, a people-oriented working style, and an unwavering commitment to deliver greater value to our clients. At SevenC, we firmly believe that there's no IT challenge that we can't solve. Rethink your digital strategy with SevenC.




**Seller Details:**

- **Seller:** [SevenC Managed IT Services](https://www.g2.com/sellers/sevenc-managed-it-services)
- **Year Founded:** 1998
- **HQ Location:** Johannesburg, ZA
- **LinkedIn® Page:** https://www.linkedin.com/company/sevenc-computing (65 employees on LinkedIn®)



### 24. [Shared Remote Management Services](https://www.g2.com/products/shared-remote-management-services/reviews)
  Shared Remote Management Services deliver significant benefits to customers who would like to outsource the monitoring & management of their IT infrastructure and applications.




**Seller Details:**

- **Seller:** [InKnowTech](https://www.g2.com/sellers/inknowtech)
- **Year Founded:** 2002
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/inknowtech (426 employees on LinkedIn®)



### 25. [Share, Grupo Pena Defillo](https://www.g2.com/products/share-grupo-pena-defillo/reviews)
  Grupo Peña Defilló is a corporate group, creators of unusual, effective and high impact solutions, with talent committed to generating value for our customers




**Seller Details:**

- **Seller:** [Grupo Pena Defillo](https://www.g2.com/sellers/grupo-pena-defillo)
- **HQ Location:** Distrito Nacional, Dominican Republic
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)





## Parent Category

[Professional Services Providers](https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5)



## Related Categories

- [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing)
- [Digital Transformation Consulting Providers](https://www.g2.com/categories/digital-transformation-consulting)
- [Cloud Migration Services](https://www.g2.com/categories/cloud-migration-services)



---

## Buyer Guide

### What You Should Know About Managed IT Services 

Organizations turn to managed IT services to outsource responsibilities related to their IT infrastructure. This gives businesses more time to focus on their essential operations knowing their technology functions smoothly and efficiently.

### What are managed IT services?

Managed service providers (MSPs) offer proactive support, continuous monitoring, and rapid response to IT issues in efforts to minimize downtime and maximize productivity for a range of businesses. By taking advantage of the expertise and resources of MSPs, companies get access to [IT services outsourcing](https://www.g2.com/categories/it-outsourcing)without the need for in-house advisors or infrastructure investment. This model provides scalability, flexibility, and cost-effectiveness that businesses use to tailor their IT support systems. 

Additionally, managed IT service providers enhance cybersecurity, compliance, and overall operational efficiency, which clears the way for organizations to focus on strategic initiatives for future growth. 

### How do managed IT services work?

The process delegating IT operations to managed IT services typically follows these steps. 

- **Assessment:** The MSP conducts an assessment of the current IT infrastructure to understand your systems and business needs. This assessment helps tailor services to company requirements. 
- **Implementation:** Based on the assessment, MSP sets up necessary hardware, software, or additional systems to integrate with your operations. This may include implementation of tools for remote monitoring. 
- **Ongoing management:** The MSP then focuses on maintaining the IT infrastructure with continuous monitoring, maintenance, helpdesk assistance, and [backup](https://www.g2.com/articles/what-is-backup) and recovery services. 
- **Strategic planning:** Managed IT service providers also contribute to strategic planning such as education for new technologies, scaling current infrastructure, and improving processes. 
- **Reporting and communication:** Your MSP provides regular status reports on the performance of services. 
- **Service level agreements (SLAs):** SLAs define parameters by outlining the response times and other important metrics you expect the service provider to meet.

### What’s the difference between managed IT services and cloud services?

Managed IT services can include taking care of cloud resources and services, but they may also encompass a broader range of IT management and support activities, including on-premises infrastructure, network management, and security services. Cloud services, on the other hand, specifically focus on providing computing resources and applications over the internet, often as part of a subscription-based model.

### Benefits of managed IT services

Managed IT support services lead to several significant benefits that help businesses focus on their core objectives Some advantages of managed services are as follows.

- **Cost efficiency:** Since managed IT services operate on a subscription-based model, businesses can avoid the expenses associated with hiring and training IT staff, as well as the costs of purchasing and maintaining hardware, software, and infrastructure. 
- **Focus on core business:** Companies can redirect their resources and energy toward vital business goals, ultimately enhancing their competitive advantage.
- **Access to expertise and advanced technology:** Managed IT service providers employ experienced professionals with specialized skills and expertise in various areas of technology. Businesses benefit from access to a team that’s ready to offer guidance, support, and strategic advice.
- **Proactive support and maintenance:** Managed IT services include proactive support to identify and address potential issues before they escalate into major problems. This approach minimizes downtime, disruptions, and productivity losses to make it easier for businesses to operate smoothly and efficiently.
- **Enhanced security and compliance:** MSPs implement robust security measures to protect their clients against cyber threats, [data breaches](https://www.g2.com/articles/data-breach), and compliance risks. They conduct regular security assessments and establish multi-layered security defenses. They also maintain compliance with industry regulations such as General data protection regulation ([GDPR](https://www.g2.com/glossary/gdpr-definition)), Health insurance portability and accountability act ([HIPAA](https://www.g2.com/glossary/hipaa-definition)), payment card industry data security standard ([PCI DSS](https://www.g2.com/glossary/pci-compliance-definition)), and others, reducing the risk of fines.
- **Scalability:** Whether scaling up to accommodate business growth or scaling down during periods of decreased demand, MSPs adapt their services to meet the evolving needs of their clients.

### Managed IT services challenges

On the other side of the coin, here are some of the challenges involved with IT managed services. 

- **Finding the right provider:** Choosing the right service provider that aligns with organizational needs, goals, and values can be challenging as the pursuit requires extensive research and evaluation. 
- **Cost management:** While third-party providers offer cost savings when compared to an in-house IT team, unexpected costs, hidden fees, and unclear pricing structures add to financial challenges. Read the fine print.
- **Loss of control:** Businesses must establish clear communication channels, performance metrics, and a governing structure to ensure zero loss of control over IT operations and decision-making processes. 
- **Data security concerns:** Entrusting sensitive information to third-party managed IT support services raises concerns regarding privacy and security. Make certain robust security measures are implemented. 
- **Service downtime:** Despite protective messages, system failures, human errors, or technical issues that lead to service interruption and downtime can still happen. 
- **Integration with existing systems:** Understanding compatibility issues, data migration concerns to confirm that the new tools integrate well with the existing systems is a crucial step in planning. 
- **Contractual and SLA understanding:** Making sense of the terms, conditions, and SLAs is essential for managing expectations, resolving disputes, and ensuring accountability. Businesses must review and negotiate contracts carefully to clarify responsibilities.

### Managed IT services cost

Pricing for managed IT services varies based on the size and complexity of client requirements, types of services offered, technological expertise, and geographical location. There are various pricing models available; some of them are as follows.  

- **Per-device pricing** charges a fixed or flat fee per device, such as a server, a computer, or a printer. It’s a straightforward pricing model, but it doesn’t account for services required per device. 
- **Per-user pricing** charges a flat fee per user per month. This can be a more scalable option for businesses, as it aligns costs with the number of employees.
- **Tiered pricing** provides a different bundle of services at different price points. Clients choose the tier that best suits their needs and budget.
- **All-inclusive pricing** , also known as the flat-fee pricing model, involves a single, fixed monthly fee for all IT services. Companies appreciate this model for its predictability and simplicity.
- **A la carte pricing** lets clients pick and choose specific services. Each service is priced individually. This provides flexibility, but can also make costs less predictable.
- **Value-based pricing**  is less common, but involves pricing based on the value or return the service is expected to bring to the client's business.
- **Project-based pricing** is for specific projects outside the scope of regular IT management, like an IT upgrade or a cybersecurity audit. MSPs might charge a one-time fee.

Factors influencing price:

- [Service Level Agreements](https://www.g2.com/glossary/sla-management) **(SLAs):** A demanding SLA such as 24/7 support will typically increase the price.
- **Technical complexity:** Complex environments or specialized technology service requirements may lead to higher costs.
- **Location:** Prices vary based on geographic location, reflecting local market conditions and cost of living.
- **Additional services:** Advanced services such as cybersecurity, data analytics, and custom software development may come at a premium.

Pricing may vary on terms and conditions depending on the provider. It is crucial to understand that each pricing model and provider's technical support varies from one another. 

### How to choose the right managed IT service provider

By following these steps and considering these key factors for your IT Infrastructure, you’ll be able to select the right service provider that meets your organization's needs and helps drive success.

- **Assess IT needs:** Recognize the IT needs of your company, including the current infrastructure, technology goals, budget, and any issues or problems at hand. 
- **Research potential service providers:** Dive into extensive research to find possible MSPs. Take into account elements like credentials, client testimonials, industry experience, and reputation.
- **Evaluate services:** Examine each MSP's portfolio to make sure their offerings meet your IT requirements. Look for suppliers who provide customized solutions.
- **Consider technical capabilities:** Evaluate the MSP's technical expertise, certifications, and experience with relevant technologies and platforms. Ensure they have the skills and resources to support your IT environment effectively.
- **Examine SLAs:** Review the SLAs each MSP offers, including response times, uptime guarantees, resolution procedures, and escalation protocols. Verify the SLAs align with your expectations.
- **Review support structure:** Educating yourself about help desk availability, technical support team size, and communication channels. Make sure the MSP can provide timely and effective support when needed.
- **Consider pricing models:** Compare pricing models and structures offered by different MSPs. Look for transparency, flexible payment options, and value-added services that work with your budget and IT goals.
- **Assess cultural fit:** Consider the MSP's company culture, values, and communication style. Choose a provider that shares your organization's values and can collaborate effectively with your team.
- **Check flexibility:** Assess the MSP's ability to adapt to changing business needs, technology trends, and growth opportunities. Choose a flexible, agile, and proactive provider that addresses evolving IT requirements.
- **Data management and backup strategy:** Ask about the MSP's data management practices, IT strategy, data backup plans, [disaster recovery](https://www.g2.com/glossary/disaster-recovery-definition) plans, and security measures. Ensure they prioritize data protection, privacy, and compliance with relevant regulations.

### Who uses managed IT services?

Managed IT services find use over a broad spectrum of organizations that require reliable technical support and wish to explore automation. 

- **Small and medium-sized businesses:** Small and medium-sized organizations often lack the resources required to maintain an in-house IT department. Managed IT services provide access to expert technical support without the overhead costs of hiring.
- **Large corporations:** Although large corporations usually have in-house IT departments, they use additional services to handle specific tasks, like network management or [cloud computing](https://www.g2.com/articles/cloud-computing) services, to let them focus on core activities. 
- **Startups:** Startups adopt IT managed services for rapid scaling of their IT infrastructure, allowing them to focus on innovation.
- **Healthcare providers:** Hospitals, clinics, and other healthcare facilities use managed IT services for secure and efficient management of their IT needs and to comply with health regulations like HIPAA.
- **Financial institutions:** Banks, investment firms, and insurance companies turn to managed IT services for enhanced cybersecurity, data protection, and compliance requirements.
- **Educational institutions:** Schools and universities often outsource IT management to handle infrastructure like student databases, learning management systems, and campus network security.

### Questions for a managed IT service provider

When considering a managed IT service provider, you want to guarantee they can meet your business needs and provide the level of service you require. Here are some questions you might consider asking when vetting a managed IT service provider.

- What IT services do you offer?
- What kind of support can we expect? Is it 24/7? How do you handle after-hours support requests? What is your average response time for support requests?
- How do you safeguard our data?
- What security measures and protocols do you have in place?
- What is your disaster recovery plan?
- How often do you perform data backups?
- What is your process for restoring data in case of loss?
- Are you compliant with industry regulations relevant to our business (like HIPAA for healthcare, GDPR for European data, etc.)?
- Which SLAs are in place?
- What metrics do you report to clients?
- Are there any hidden costs or potential fees we should be aware of?
- Do you have partnerships with specific hardware or software vendors?
- Can we expect a dedicated account manager or point of contact?
- How will you communicate with us regarding updates, changes, and issues?
- What is your onboarding process for new clients?
- How do you handle the transition from an in-house IT team or another managed service provider?
- If we choose to end our contract, what is the process for a smooth transition?
- Are we able to retrieve our data easily?

### Is managed IT services typically a short-term or long-term engagement?

Managed IT services are generally designed to be a long-term engagement. The idea is to establish a partnership where the service provider acts as an extension of your IT department. This ongoing relationship allows the service provider to thoroughly understand your IT infrastructure, your business processes, and your technology needs, enabling them to manage your systems effectively and efficiently.

_Researched and written by_ [_Rachana Hasyagar_](https://learn.g2.com/author/rachana-hasyagar)

_Reviewed and edited by_ [_Aisha West _](https://learn.g2.com/author/aisha-west)