SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface.
In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives.
Key Benefits for High-Performing Teams include:
Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA).
Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications.
Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly.
Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages.
Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences.
Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.
Average Rating: 4.4/5.0
Total Reviews: 307
How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?
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Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
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Quality of Support: 8.8/10 (Category avg: 9.0/10)
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Ease of Use: 8.6/10 (Category avg: 8.9/10)
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Ease of Admin: 8.9/10 (Category avg: 8.7/10)
Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?
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Seller: SolarWinds Worldwide LLC
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Year Founded: 1999
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HQ Location: Austin, TX
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Twitter: @solarwinds
19,570 Twitter followers
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LinkedIn® Page: www.linkedin.com
2,864 employees on LinkedIn®
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Ownership: NYSE: SWI
Who Uses This Product?
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Who Uses This: DevOps Engineer, Software Engineer
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Top Industries: Information Technology and Services, Computer Software
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Company Size: 50% Medium, 41% Small
What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?
AI-generated summary from verified user reviews
Pros
- Users value the effective real-time alerting and scheduling features of Squadcast, enhancing incident management and monitoring.
- Users find the ease of use of SolarWinds IT Incident Response exceptional, enjoying its intuitive setup and functionality.
- Users praise the intuitive navigation and robust automation of SolarWinds IT Incident Response, enhancing efficiency in incident management.
- Users highlight the wide range of integrations that enhance incident management and streamline responses across tools.
- Users appreciate the rich feature set of SolarWinds IT Incident Response, especially for real-time alerts and reporting.
Cons
- Users experience notification issues with Squadcast, including alert floods and limitations in acknowledging multiple alerts simultaneously.
- Users experience alert overload with Squadcast, resulting in potential fatigue and challenges in managing multiple notifications.
- Users find the missing features in SolarWinds IT Incident Response limiting their incident management efficiency.
- Users experience feature issues with Squadcast, including complex UI and difficulties in handling mass actions effectively.
- Users find scheduling issues frustrating, complicating management tasks and affecting overall ease of use in SolarWinds IT Incident Response.
What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?
