### Contents

- [**Articles**](#resources-articles)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)

# Insurance Suites Software Resources

##### Articles, Glossary Terms, and Discussions to expand your knowledge on Insurance Suites Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), and [discussions](#resources-discussions) from users like you.

[ContentsExpand/Collapse Contents](#)
- [**Articles**](#resources-articles)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)

## Insurance Suites Software Articles

[![What Is Insurtech? Terms, Benefits, and Definition](https://learn.g2crowd.com/hubfs/Stock%20images/Couple%20with%20realtor%20signing%20mortgage%20contract.jpeg "What Is Insurtech? Terms, Benefits, and Definition")](https://www.g2.com/articles/insurtech)

[
### What Is Insurtech? Terms, Benefits, and Definition
](https://www.g2.com/articles/insurtech)
The sweeping arm of digital transformation has cast aside normal operating procedure and catalyzed technological innovation in the insurance industry. 

[
 ![Patrick Szakiel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick Szakiel")
PS

](https://learn.g2.com/author/patrick-szakiel)

by Patrick Szakiel

## Insurance Suites Software Glossary Terms

[![Insurance Claim](https://learn.g2.com/hubfs/G2CM_GI701_Glossary_Article_Images_%5Binsurance_claim%5D_V1a.png "Insurance Claim")](https://www.g2.com/glossary/insurance-claim-definition)

[Insurance Claim](https://www.g2.com/glossary/insurance-claim-definition)

An insurance claim requests reimbursement for insured damages during unforeseen events. Learn more about the types, benefits, and how to process claims.

by Sagar Joshi

Explore our Technology Glossary

Browse through dozens of terms to better understand the products you purchase and use everyday.

[Find new features](https://www.g2.com/glossary)

## Insurance Suites Software Discussions

0

Question on: Openkoda Insurtech Platform
[How much customization does the Openkoda platform actually allow?](/discussions/how-much-customization-does-the-openkoda-platform-actually-allow)

Can I modify the data model, business logic, and UI, or am I limited to configuration within preset templates?

Short version: there's no ceiling. Because Openkoda is open-source-based and you own the code, anything in the platform can be changed - data models, workflows, business logic, UI, user roles, access controls, document templates, and integrations. That's a meaningfully different answer than you'll get from most insurance core systems, where "customizable" usually means "configurable within the limits the vendor decided on." The reason it works this way comes down to architecture. Openkoda runs on a standard open-source stack — Java, Spring Boot, PostgreSQL, JavaScript - rather than a proprietary scripting language. If you've used Guidewire (Gosu) or a closed development environment, you know the catch: deep customization is possible, but only by working within the vendor's constraints and often only with certified specialists.

Answered: Arkadiusz Krysik on June 16, 2026

[Your answer](/discussions/how-much-customization-does-the-openkoda-platform-actually-allow/comments/new?remote=true)

0

Question on: EZLynx
[What is EZLynx used for?](/discussions/ezlynx-what-is-ezlynx-used-for)

What is EZLynx used for?

EZLynx is like a super tool for insurance companies. It helps them do many important tasks in one place. It keeps customer info safe, assists with marketing, and manages office work. It's not just for policies; it also helps agents build good relationships with customers and potential clients. It's like having a superhero sidekick for insurance businesses, making everything easier.

Answered: Carolin Jesudasan on October 6, 2023

[Your answer](/discussions/ezlynx-what-is-ezlynx-used-for/comments/new?remote=true)

0

Question on: Applied Epic
[What is the best way to implement Best Practices?](/discussions/25557-what-is-the-best-way-to-implement-best-practices)

We really need to track our new busienss and renewal retention and would like any help you may have on this issue!

We use line status to track new business. You probably have a specific line status you use for new business right? This status is available in the production report under the Commission folder and labeled as Transaction Line Status. As for retention, i think it depends on how your agency defines retention. Do you look at the total revenue of the account, the total renewal revenue for the agency or do you consider anything that is renewed in Epic as retained. 

Answered: Janet Yem on May 7, 2020

[Your answer](/discussions/25557-what-is-the-best-way-to-implement-best-practices/comments/new?remote=true)

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