Inbound Call Tracking Software Resources - Page 15

Yes, Invoca supports HIPAA for healthcare and PCI DSS for financial services. Additionally, Invoca is GDRP compliant, Privacy Shield and TRUSTe certified, and provides controls for call recording, data redaction and data access. If you work in a highly-regulated business like healthcare or banking, understanding how call tracking will affect your compliance must be a priority. Invoca supports HIPAA for healthcare and PCI DSS for financial services. Additionally, Invoca is GDRP compliant, Privacy Shield and TRUSTe certified, and provides controls for call recording, data redaction and data access. Learn more about Invoca’s cloud security and infrastructure here: https://www.invoca.com/product/cloud-security-infrastructure/ Potential pitfalls to look out for when evaluating call tracking vendors: With many call tracking platforms, you need to make compromises in order to maintain compliance. For instance, some platforms that claim HIPAA compliance, but only meet it by turning call transcription and recording off completely. Automatic call redaction (which uses speech recognition to remove sensitive information from call recordings and transcripts) is required to record calls and meet HIPAA standards. Keep in mind that if you turn off transcription, you won’t be able to extract insights or detect call outcomes from the phone conversation.