Help Desk Software Resources

Yes, you're able to accomplish this by adding filters from the Tickets page. Click "Add Filter" then either find or type "Ticket Description" into the search field. From there, you can type where it says "contains exactly" anything that you're looking for that was typed into the description. Note: If you looking for a keyword in a description put asterisks on both sides of the word like *keyword* That will use the keyword as a wildcard so that if it appears anywhere in the description it will show the results. Not sure which activity you're looking to filter but those capabilities are there as well.

If you have a group inbox setup with your conversation inbox. You are able to set it up so that everything that hits the inbox automatically creates tickets. From the Conversation Inbox, at the bottom right-hand corner click "Inbox Settings" Then "Email" From the next page hover over the inbox you wish to change and click edit. Next, on the left-hand side of the page click Automation. And at the bottom you should see "Automatically create tickets" With a on/off slider. Turn that on, and any email that comes in will automatically create a ticket.

Please refer to my answer here: https://www.g2.com/discussions/feature-require-when-any-user-self-register-on-my-portal-administrator-should-have-a-feature-that-user-may-register-with-mydomain-com