Help Desk Software Resources

LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. I usually am running LogMeInRescue from a PC remoting into a mac. I currently can not perform a remote session into a mac running Catalina.

I don't have the answer to that. The data silo issue is the greatest weakness of Hubspot. What I did was a workaround. Essentially, I duplicated several fields that were mandatory for reporting cross-functionally. I added Company Name to contact since 'Related to Company' does not 'really' relate except by a company identifier number. You can add the values you need to relate to (Company Name) being the most problematic for me by doing an export. add the field in Hubspot, add the fields in the spreadsheet. IMPORTANT make sure you keep the Identifier Number and 'Associated to' Company name in the system unaltered or you will hose up the system. I think you can do that for service tickets as well. I was able to get it to work for me and I had a database that was over 10k contacts i had to normalize and make available for sorting by Company name and a number of other parameters that don't come out of the box. Let me know if this helps.

There are 2 ways to do this: Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the same for future as per auto-discovery configs. Secondly, you can download the schema once and update the asset management database with all your asset details. Update manually as and when needed. https://www.servicenow.com/products/asset-management.html