# Best ways to manage ticket volume

I'm curious what others have done to help manage ticket volume, especially if you allow for ticket creation via email. We get a lot of unnecessary tickets created by people who do not visit the self-serve help center first, or who just want to respond with a compliment to an email campaign. I've looked at answer bot, but I'm curious if there's a double-confirm option or something similar before creating tickets via email that could help manage. Thanks.

##### Post Metadata
- Posted at: almost 6 years ago
- Author title: VP of Growth @ Sling
- Net upvotes: 1


## Comments
### Comment 1

We use Zendesk Automations to manage this process as we get massive ticket volumes and need to separate them into tags like; urgent issues, enhancement requests, ideas, and questions.

Using Zendesk automations helps our small team do support 24/7.

https://support.zendesk.com/hc/en-us/articles/115015611667-Automation-conditions-and-actions-reference

Hope that is insightful.

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: I love startups!
- Net upvotes: 1

#### Reply 1

That is helpful, thanks Angelie!

##### Reply Metadata
- Posted at: almost 6 years ago
- Author title: VP of Growth @ Sling



## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4