Best Genesys Consulting Services - Page 8

How Many Genesys Consulting Services Products Does G2 Track?

Total Products under this Category: 181

Category Stats (Oct 2026)

  • Average Rating: 4.24/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Accenture (+0.17%) - Among all products in this category, Accenture recorded the largest rating increase compared to last month

Last updated: October 06, 2026

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Ktech Tecnologia Ltda.

Ktech Tecnologia Ltda., established on February 16, 2017, is a Brazilian company specializing in custom computer programming services. Based in São Bernardo do Campo, São Paulo, Ktech focuses on developing tailored software solutions to meet the unique needs of its clients. Key Features and Functionality: - Custom Software Development: Ktech designs and implements bespoke software applications, ensuring alignment with clients' specific requirements. - Data Processing and Hosting: The company offers services in data processing and hosting, providing secure and efficient management of client data. - IT Consulting: Ktech provides expert consulting services, assisting businesses in optimizing their IT infrastructure and strategies. Primary Value and Solutions: Ktech Tecnologia Ltda. delivers personalized software solutions that address the distinct challenges faced by businesses. By focusing on custom development, data management, and strategic IT consulting, Ktech enhances operational efficiency and supports the growth of its clients.

Who Is the Company Behind Ktech Tecnologia Ltda.?

Kyndryl

Kyndryl is a leading global provider of IT infrastructure services, specializing in designing, building, managing, and modernizing large-scale information systems. Established in 2021 following its spin-off from IBM, Kyndryl operates in over 60 countries, serving thousands of enterprise customers, including a significant portion of the Fortune 100. The company focuses on delivering mission-critical services that ensure operational excellence and continuous innovation for its clients. Key Features and Functionality: - Comprehensive IT Services: Kyndryl offers a wide range of services, including cloud solutions, security and resiliency, network and edge computing, digital workplace services, core enterprise systems, and applications, data, and AI services. - Strategic Partnerships: The company has established alliances with major technology providers such as Microsoft, AWS, Google Cloud, and Oracle, enabling it to deliver integrated and innovative solutions tailored to diverse business needs. - Advanced Automation and AI: Through platforms like Kyndryl Bridge, the company leverages AI-driven automation to optimize IT operations, enhance performance, and provide predictive analytics for proactive decision-making. - Industry-Specific Solutions: Kyndryl delivers customized services across various industries, including automotive, banking and financial services, healthcare, manufacturing, and retail, addressing unique challenges and driving sector-specific innovation. Primary Value and Solutions for Users: Kyndryl's primary value lies in its ability to ensure the reliability, security, and efficiency of clients' IT infrastructures while facilitating digital transformation. By offering end-to-end services and leveraging strategic partnerships, Kyndryl helps organizations modernize their operations, adopt cloud technologies, and implement AI-driven solutions. This comprehensive approach enables businesses to enhance customer experiences, improve operational agility, and maintain a competitive edge in their respective markets.

Who Is the Company Behind Kyndryl?

  • Seller: Kyndryl
  • Year Founded: 2021
  • HQ Location: New York, New York, United States
  • LinkedIn® Page: www.linkedin.com
    61,327 employees on LinkedIn®

Like Water Soluções de Communicação LTDA

Like Water Soluções de Comunicação LTDA is a Brazilian company specializing in digital communication solutions designed to enhance customer engagement and streamline business processes. Their flagship product, the Espresso LW platform, offers a comprehensive suite of tools for creating end-to-end customer journeys, integrating seamlessly with corporate systems, and providing advanced analytics. Key Features and Functionality: - iPaaS Integration: Facilitates connections with various corporate systems, including CRM, ERP, ITSM, and proprietary databases, through APIs and SOAP protocols. - Cloud-Based Management: Provides a high-availability cloud environment for strategy management and operations. - Analytical Dashboards and Reports: Delivers insightful analytics to monitor performance and inform decision-making. - CRM with Interaction Management: Offers tools for managing customer interactions and support tickets effectively. - Massive Template Campaigns: Enables the dispatch of templated messages based on predefined business rules. - Multi-Broker WhatsApp Support: Supports multiple WhatsApp brokers for enhanced communication flexibility. Primary Value and Solutions Provided: The Espresso LW platform empowers businesses to unify their digital communication channels into a single interface, transforming customer experiences and boosting results. By automating conversations with personalized virtual assistants, integrating with existing corporate systems, and offering 24/7 availability, the platform enhances operational efficiency and customer satisfaction. It also facilitates the creation of self-service bots, reducing response times and building stronger customer relationships.

Who Is the Company Behind Like Water Soluções de Communicação LTDA?

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Lutech

Lutech is a leading IT company specialized in Consulting, System Integration and Outsourcing

Who Is the Company Behind Lutech?

  • Seller: Lutech
  • HQ Location: Cinisello Balsamo, MI, IT
  • LinkedIn® Page: www.linkedin.com
    3,586 employees on LinkedIn®

Maintel Europe Limited

Maintel Europe Limited is a provider of managed cloud communications, connectivity, and security services, catering to both public and private sectors across the UK. Established in 1991, Maintel has evolved from offering telephone maintenance contracts to delivering comprehensive digital transformation solutions. Their services are designed to enhance customer experiences, improve operational efficiency, and ensure secure, seamless access to critical data. Key Features and Functionality: - Digital Workplace Solutions: Empowering employees with tools for productivity and collaboration, regardless of location. - Customer Experience Technologies: Implementing cloud contact centers and customer engagement platforms to enhance service delivery. - Secure Connectivity Services: Providing reliable and secure network infrastructures, including SD-WAN and cybersecurity solutions. - Managed Services: Offering end-to-end management of communication systems, ensuring optimal performance and minimal downtime. - Cloud Services: Delivering scalable cloud solutions such as ICON Connect and ICON Secure to meet diverse business needs. Primary Value and Solutions Provided: Maintel addresses the growing need for digital transformation by offering solutions that make organizations more effective, efficient, and collaborative. By integrating advanced technologies, they help businesses improve communication, enhance customer engagement, and secure critical data. Their managed services approach ensures clients realize the full value of their technology investments, enabling them to adapt swiftly to changing market demands and regulatory requirements.

Who Is the Company Behind Maintel Europe Limited?

Mannai Trading Company WLL

Mannai Trading Company W.L.L., a subsidiary of Mannai Corporation QPSC, is a leading systems integrator in Qatar, offering comprehensive information and communication technology solutions. With over 30 years of experience, Mannai ICT provides end-to-end services across the entire technology stack, including passive and active networking, servers and storage, peripheral IT hardware, integrated IT solutions, and customized software applications. Key Features and Functionality: - Comprehensive ICT Solutions: Mannai ICT delivers a full spectrum of services, from data center physical infrastructure to networking and software applications, ensuring seamless integration and optimal performance. - Diverse Industry Expertise: The company serves various sectors, including oil and gas, construction, infrastructure, utilities, and industrial markets, providing tailored solutions to meet specific industry needs. - Strategic Partnerships: Mannai has established exclusive distribution agreements with global leaders like Fosroc and Grundfos, enhancing its product offerings in construction chemicals and pump solutions. , [mannai.com] Primary Value and User Solutions: Mannai Trading Company W.L.L. addresses the complex technological and infrastructural challenges faced by businesses in Qatar. By offering integrated ICT solutions and leveraging strategic partnerships, Mannai enables organizations to enhance their operational efficiency, adopt innovative technologies, and achieve sustainable growth. Their commitment to quality and customer satisfaction positions them as a trusted partner in the region's digital transformation journey.

Who Is the Company Behind Mannai Trading Company WLL?

Mediu, Inc.

Mediu, Inc. is a customer experience (CX technology consulting firm dedicated to transforming businesses into CX leaders. Specializing in the Genesys Cloud and Amazon Connect platforms, Mediu offers a comprehensive suite of services, including advisory, professional, and managed services. With over 20 years of expertise, Mediu focuses on optimizing client value by enhancing customer interaction management, ensuring businesses deliver exceptional customer experiences. Key Features and Functionality: - Advisory Services: Conducts technical assessments, health checks, business case development, and strategic planning to optimize contact center operations. - Professional Services: Assists in implementing or migrating to Genesys Cloud or Amazon Connect, upgrading systems, integrating new technologies, and merging contact centers efficiently. - Managed Services: Provides proactive remote support and management to ensure continuous and reliable contact center performance. - Core Contact Center Solutions: Offers agent desktop configurations, inbound/outbound communication management, computer telephony integration (CTI, intelligent routing, interactive voice response (IVR development, workforce optimization (WFO, and workforce management (WFM. - Modernization Services: Deploys next-generation contact center technologies, including omnichannel support (voice, email, SMS, chat, web, social, video, customer journey analytics, gamification, advanced speech analytics, bots, digital assistants, and robotic process automation (RPA. - Cloud Solutions: Facilitates cloud contact center assessments, migrations from on-premise to cloud platforms, new cloud platform implementations, and hybrid on-premise/cloud solutions. - Development and Integration: Creates custom CTI applications, IVR systems, automation solutions, system integrations (ERP), CRM, BPM, QTC, and cloud API integrations. - Reporting and Analytics: Develops custom reports, business intelligence dashboards, customer analytics, and predictive customer journey analyses. - Security Services: Conducts PCI de-scoping, identifies stored personally identifiable information (PII, performs contact center vulnerability assessments, and implements E911 solutions. - Monitoring-as-a-Service: Provides continuous monitoring of contact center operations, simulating customer behaviors to detect and address issues proactively. Primary Value and Solutions: Mediu empowers businesses to differentiate themselves in a competitive market by enhancing their customer experience capabilities. By offering end-to-end CX technology solutions, Mediu helps organizations become more relevant to their customers, creating long-term sustainable advantages. Their services address challenges such as inefficient contact center operations, outdated technologies, and the need for seamless customer interactions across multiple channels. Through strategic planning, modernization, and continuous support, Mediu ensures that businesses can deliver exceptional customer experiences, leading to increased customer satisfaction, retention, and growth.

Who Is the Company Behind Mediu, Inc.?

  • Seller: Mediu
  • Year Founded: 2003
  • HQ Location: Delaware, US
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Mentat Conseil SAS

Mentat Conseil SAS is a French company specializing in customer experience solutions, offering a comprehensive suite of services to help businesses enhance their client interactions. With nearly two decades of expertise, Mentat provides tailored support to address the technological challenges faced by organizations in the realm of customer relations. Key Features and Functionality: - Integration of Business Applications: Mentat ensures seamless communication between heterogeneous information systems, optimizing business processes and enhancing operational efficiency. - Telecom Operations: As a telecom operator, Mentat offers SIP Trunk solutions that enable businesses to handle large volumes of calls without altering existing workflows, effectively addressing the obsolescence of traditional RTC links. - Enterprise Telephony: Mentat provides modern telephony solutions tailored to contemporary work environments, ensuring uninterrupted communication through calls and video conferences, regardless of location. - Software Development: The company develops custom software applications designed to improve both operational and decision-making processes, utilizing the latest technologies to create, develop, and maintain various business tools. Primary Value and Solutions Provided: Mentat's holistic approach empowers businesses to navigate technological challenges in customer relations with confidence. By integrating diverse information systems, offering advanced telecommunication solutions, and developing bespoke software, Mentat enhances operational efficiency, reduces costs, and ensures seamless communication. This comprehensive support enables organizations to deliver superior customer experiences, fostering client satisfaction and loyalty.

Who Is the Company Behind Mentat Conseil SAS?

Microsoft Business Solutions

Genesys, in partnership with Microsoft, offers integrated solutions that enhance customer and employee experiences by combining Genesys' AI-powered experience orchestration with Microsoft's robust cloud and productivity tools. This collaboration enables organizations to deliver personalized, seamless interactions across various channels, leveraging the strengths of both platforms. Key Features and Functionality: - AI-Powered Experience Orchestration: Utilize Genesys' AI capabilities to automate and optimize customer interactions, ensuring efficient and personalized service delivery. - Comprehensive Contact Center Solutions: Implement a full-featured contact center with Genesys Cloud CX, offering scalability and flexibility to meet diverse business needs. - Workforce Engagement Management: Enhance employee productivity and satisfaction through tools designed to manage and optimize workforce performance. - Seamless Integration with Microsoft Tools: Integrate with Microsoft Teams and other Microsoft applications to streamline communication and collaboration within the organization. - Open Platform with Prebuilt Solutions: Access a range of prebuilt solutions and integrations via the AppFoundry® Marketplace, allowing for customization and extension of platform capabilities. Primary Value and User Benefits: The Genesys and Microsoft partnership addresses the need for cohesive and efficient customer experience management by providing a unified platform that combines advanced AI-driven orchestration with familiar Microsoft tools. This integration simplifies operations, enhances customer engagement, and improves employee collaboration, ultimately driving business growth and customer satisfaction.

Who Is the Company Behind Microsoft Business Solutions?

  • Seller: Genesys
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Mindware FZ LLC

Mindware FZ LLC is a premier IT distributor in the Middle East and Africa (MEA region, offering a comprehensive portfolio of over 60 leading global brands to more than 7,500 resellers across 50+ countries. Established in 1991 and headquartered in Dubai, UAE, Mindware specializes in delivering cutting-edge solutions in infrastructure, networking, security, storage, and artificial intelligence, empowering businesses to achieve seamless digital transformation. Key Features and Functionality: - Extensive Vendor Partnerships: Collaborates with top-tier technology providers, including Dell Technologies, Microsoft, Nvidia, Google Cloud, Oracle, RSA, and IBM, ensuring a diverse and robust product offering. - Value-Added Services: Provides pre-sales consultancy, implementation services, local technical support, AI enablement, marketing tools, and channel-enabling programs to support reselling partners. - Strategic Logistics: Operates 12 strategically located warehouses totaling over 115,000 square feet, facilitating efficient distribution and rapid delivery across the MEA region. Primary Value and Solutions: Mindware addresses the complex needs of businesses seeking digital transformation by offering integrated IT solutions that enhance operational efficiency and competitiveness. By leveraging strategic vendor partnerships and a deep understanding of reseller requirements, Mindware delivers tailored services that adapt to the evolving IT landscape, ensuring clients receive personalized and effective technology solutions.

Who Is the Company Behind Mindware FZ LLC?

Miratech

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

Who Is the Company Behind Miratech?

  • Seller: Miratech
  • Year Founded: 1989
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    967 employees on LinkedIn®

Mitsui Knowledge Industry Co., Ltd.

Genesys Cloud CX, offered by Mitsui Knowledge Industry (MKI, is an all-in-one, cloud-based contact center solution designed to streamline customer engagement across multiple channels. With an intuitive user interface and comprehensive reporting capabilities, it enhances operational efficiency and strengthens customer interactions. Leveraging over 35 years of experience in building large-scale contact centers, MKI ensures a smooth implementation tailored to each client's requirements. Key Features and Functionality: - Unified Multi-Channel Management: Integrates various communication channels, including voice, email, and chat, into a single platform for seamless customer interactions. - Intuitive User Interface: Offers a user-friendly design that reduces learning curves and enables agents to quickly adapt and perform efficiently. - Real-Time Data Visualization: Provides extensive reporting tools that allow supervisors to monitor performance metrics and make informed decisions promptly. - Scalability and Flexibility: As a cloud-based solution, it allows for easy scaling of operations without the need for additional hardware, accommodating business growth and fluctuating demands. - Robust Security Measures: Operates on Amazon Web Services (AWS), ensuring high levels of security and compliance with global standards. Primary Value and Solutions Provided: Genesys Cloud CX addresses the challenges of managing diverse customer communication channels by consolidating them into a unified system, thereby enhancing operational efficiency and customer satisfaction. Its intuitive interface and real-time analytics empower agents and supervisors to deliver superior service. The cloud-based nature of the solution ensures scalability and flexibility, allowing businesses to adapt quickly to changing needs without significant infrastructure investments. By implementing Genesys Cloud CX, organizations can achieve a more efficient, responsive, and customer-centric contact center operation.

Who Is the Company Behind Mitsui Knowledge Industry Co., Ltd.?

MNET LLC

MNET LLC is a specialized firm offering comprehensive advisory, technology implementation, and integration services, particularly focusing on Unified Communications as a Service (UCaaS and Contact Center as a Service (CCaaS solutions. With a team of experienced professionals, MNET delivers tailored strategies to enhance contact center functionalities, ensuring seamless communication and operational efficiency for businesses. Key Features and Functionality: - Advisory Services: MNET provides in-depth reviews of current configurations, offers strategic recommendations, and conducts user training to optimize performance. - Technology Implementation: The company specializes in deploying UCaaS and CCaaS solutions, ensuring smooth integration with existing systems. - Integration Services: MNET excels in integrating various product lines, including Genesys Cloud CX, to create cohesive and efficient communication platforms. - Project Management: Offering services such as project and program management, business analysis, support engineering, and testing to ensure successful project delivery. Primary Value and Solutions Provided: MNET LLC addresses the critical need for efficient and effective communication systems within organizations. By offering expert advisory and implementation services, MNET enhances contact center operations, leading to improved customer interactions, streamlined processes, and increased overall productivity. Their tailored solutions ensure that businesses can leverage advanced communication technologies to meet their unique operational requirements.

Who Is the Company Behind MNET LLC?

  • Seller: MNET
  • Year Founded: 2019
  • HQ Location: Northfield, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

NAT Absolute Technologies Public Company Limited

NAT Absolute Technologies Public Company Limited, established in 2004 and headquartered in Bangkok, Thailand, specializes in providing comprehensive information technology and telecommunication solutions. The company offers a wide range of services, including consulting, design, procurement, installation, and distribution of IT and communication technology products. Their expertise encompasses IT infrastructure, network infrastructure, cloud solutions, network security, data center solutions, and digital collaboration tools. Additionally, NAT Absolute Technologies provides IT outsourcing services, such as staffing, support, and maintenance, as well as network cabling systems services, including LAN, electrical, and telephone systems. The company also offers rental services for printers, photocopiers, and notebook computers, along with design, planning, and installation of building systems, interior design, decoration, and office relocation services. Key Features and Functionality: - IT Infrastructure Solutions: Installation and integration of hardware equipment, including servers, storage solutions, and networking devices, ensuring efficient and optimized operations. - Network Infrastructure Solutions: Consultation, design, installation, and distribution of products related to both local area networks and wide area networks . - Cloud Solutions: Sale and installation of products on cloud services, enhancing cloud infrastructure for customers. - Network Security Solutions: Comprehensive network security solutions, including consultation, design, procurement, and installation of products to reduce the risk of threats to the organization's network system. - Data Center Solutions: Consultation, design, procurement, and installation of data center equipment, such as cyber recovery solutions. - Digital Collaboration Solutions: Consultation, design, installation, and sale of digital collaboration equipment that facilitates communication for departments or organizations, both internal and external. Primary Value and User Solutions: NAT Absolute Technologies delivers end-to-end IT and telecommunication solutions tailored to meet the diverse needs of businesses. By offering a comprehensive suite of services—from infrastructure setup to network security and cloud integration—the company enables organizations to enhance operational efficiency, secure their digital assets, and foster seamless communication. Their expertise in designing and implementing customized solutions ensures that clients receive scalable and reliable systems, addressing both current requirements and future growth. This holistic approach allows businesses to focus on their core operations while leveraging advanced technology solutions provided by NAT Absolute Technologies.

Who Is the Company Behind NAT Absolute Technologies Public Company Limited?

Nekotec Tecnologia, S.A. de C.V.

Sixbell is a technology company specializing in enhancing customer experience (CX and telecommunications solutions. Their offerings are divided into two main areas: Sixbell CX and Sixbell Telco. Key Features and Functionality: - Sixbell CX: Focuses on optimizing customer interactions through advanced communication tools and platforms. - Sixbell Telco: Provides telecommunications solutions aimed at improving connectivity and operational efficiency for businesses. Primary Value and User Solutions: Sixbell's products are designed to maximize the connection between clients and businesses, ensuring seamless communication and enhanced customer satisfaction. By leveraging their CX and Telco solutions, companies can improve their service delivery, streamline operations, and foster stronger relationships with their customers.

Who Is the Company Behind Nekotec Tecnologia, S.A. de C.V.?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024