# Best Genesys Consulting Services - Page 6 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Genesys consulting service providers specialize in implementing and optimizing the various offerings within the Genesys ecosystem. These service providers typically have significant expertise and experience helping businesses utilize the various products and features offered by Genesys. They can assist with its implementation, integration, customization, and administration or offer support. Businesses seeking to implement a Genesys product can enlist the provider’s assistance with processes like installation, troubleshooting, and employee training. Recruiting the help of a Genesys consultant can help reduce the hassles associated with major software development, overcome staffing challenges, and help teams scale faster to maximize their impact with Genesys. Genesys consulting service partners can include companies of varying sizes, ranging from individual consultants to larger, global consulting firms. Additionally, these partners can have expertise in multiple Genesys products (e.g., Cloud CX, Pointillist, etc.) or verticals (e.g., healthcare, financial services, etc.). To qualify for inclusion in the Genesys Consulting Services category, a services provider must: - Offer Genesys-specific consulting services - Demonstrate experience implementing offerings within the Genesys ecosystem ## How Many Genesys Consulting Services Products Does G2 Track? **Total Products under this Category:** 191 ### Category Stats (Jul 2026) - **Average Rating**: 4.24/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 18, 2026* ## How Does G2 Rank Genesys Consulting Services Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100+ Authentic Reviews - 191+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1007045&secure%5Bchosen_at%5D=2026-07-19T17%3A50%3A00Z&secure%5Bdisplayable_resource_id%5D=1567&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=156120&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1007045&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-consulting-services%3Fpage%3D13&secure%5Btoken%5D=d5ab2d4eca8f2663c1fdd74c947144244def7c13bf3f53404e575dc5b20e39f5&secure%5Burl%5D=https%3A%2F%2Fwww.fathom.ai%2F%3Futm_campaign%3Dg2_ads%26utm_source%3Dg2%26utm_medium%3Dpaidsearch%26utm_content%3Dclick_all&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Genesys Consulting Services Products in 2026? ### 1. [Nekotec Tecnologia, S.A. de C.V.](https://www.g2.com/products/nekotec-tecnologia-s-a-de-c-v/reviews) Sixbell is a technology company specializing in enhancing customer experience (CX and telecommunications solutions. Their offerings are divided into two main areas: Sixbell CX and Sixbell Telco. Key Features and Functionality: - Sixbell CX: Focuses on optimizing customer interactions through advanced communication tools and platforms. - Sixbell Telco: Provides telecommunications solutions aimed at improving connectivity and operational efficiency for businesses. Primary Value and User Solutions: Sixbell's products are designed to maximize the connection between clients and businesses, ensuring seamless communication and enhanced customer satisfaction. By leveraging their CX and Telco solutions, companies can improve their service delivery, streamline operations, and foster stronger relationships with their customers. **Who Is the Company Behind Nekotec Tecnologia, S.A. de C.V.?** - **Seller:** [Nekotec Tecnologia, S.A. de C.V.](https://www.g2.com/sellers/nekotec-tecnologia-s-a-de-c-v) - **Year Founded:** 1989 - **HQ Location:** Las Condes, CL - **LinkedIn® Page:** https://www.linkedin.com/company/sixbell (336 employees on LinkedIn®) ### 2. [Nexon and CSA](https://www.g2.com/products/nexon-and-csa/reviews) Nexon Asia Pacific is a premier digital consulting and managed services provider in Australia, specializing in delivering comprehensive end-to-end solutions across cloud, digital, network, and security domains. As an Elite ServiceNow partner, Nexon offers expertise in designing, implementing, and supporting ServiceNow solutions tailored to various industries, including higher education, financial services, and utilities. Key Features and Functionality: - Enterprise Service Management : Nexon provides advisory, design, implementation, and support services to streamline service delivery, enhance operational efficiency, and offer valuable insights into daily operations. - ServiceNow Integration: Leveraging deep expertise, Nexon integrates ServiceNow with other platforms like Genesys PureCloud and Dynamics 365, evolving digital workflows and enhancing user experiences. - Modern Workplace as a Service : Through the acquisition of CSA, Nexon offers MWaaS, providing services and tools to operationalize IT expenditure and improve services via device lifecycle and configuration management, security, mobility, and collaboration. Primary Value and Solutions: Nexon addresses organizational challenges such as inefficiencies from legacy systems, siloed services, and manual processes by implementing ServiceNow solutions that boost productivity, streamline service delivery, and provide actionable insights. Their commitment to delivering quality implementations has been recognized with awards like the 2025 ServiceNow Rising Star Partner of the Year – APAC and the Consulting and Implementation Partner of the Year, Specialist – APAC. By partnering with Nexon, organizations can accelerate their digital transformation journeys, ensuring seamless integration of services and technologies to meet evolving business needs. **Who Is the Company Behind Nexon and CSA?** - **Seller:** [Nexon and CSA](https://www.g2.com/sellers/nexon-and-csa) - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/nexonap/ (714 employees on LinkedIn®) ### 3. [Nexus Technologies, Inc.](https://www.g2.com/products/nexus-technologies-inc-nexus-technologies-inc/reviews) Nexus Technologies, Inc. is a premier IT enterprise solutions provider based in the Philippines, offering a comprehensive range of software, hardware, and services that adhere to global standards of quality, reliability, and value. With a strong focus on understanding the pivotal role of technology in achieving organizational business goals, Nexus has established long-term partnerships with top corporations, delivering solutions that provide genuine business advantages. Key Features and Functionality: - Comprehensive IT Solutions: Nexus offers a full spectrum of enterprise hardware and software products, ensuring clients have access to the latest technologies tailored to their needs. - Systems Integration: As a systems integrator, Nexus seamlessly combines various IT components, enabling efficient and cohesive operations within organizations. - Partnerships with Leading Technology Providers: Nexus collaborates with top technology companies, such as ServiceNow, to deliver cutting-edge solutions and maintain a competitive edge in the industry. - Customer-Centric Approach: With a customer satisfaction score of 4.75 out of 5, Nexus demonstrates a strong commitment to delivering exceptional service and support. Primary Value and Solutions Provided: Nexus Technologies, Inc. addresses the critical need for reliable and efficient IT solutions that align with an organization's business objectives. By offering a comprehensive suite of products and services, Nexus empowers businesses to optimize their operations, enhance productivity, and achieve sustainable growth. Their expertise in systems integration and strategic partnerships ensures that clients receive tailored solutions that drive success in an increasingly digital world. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Nexus Technologies, Inc.?** - **Seller:** [Nexus Technologies](https://www.g2.com/sellers/nexus-technologies) - **Year Founded:** 1996 - **HQ Location:** Englewood, Colorado, United States - **LinkedIn® Page:** http://www.linkedin.com/company/nexustek (358 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Nexus Technologies, Inc.? **"[Excellent resource for Community Newspaper](https://www.g2.com/survey_responses/nexus-technologies-inc-review-8550851)"** **Rating:** 5.0/5.0 stars *— Verified User in Media Production* [Read full review](https://www.g2.com/survey_responses/nexus-technologies-inc-review-8550851) --- **"[Nexus Technologies, your best software solution to get customized program for your business](https://www.g2.com/survey_responses/nexus-technologies-inc-review-8194025)"** **Rating:** 5.0/5.0 stars *— marenyane m.* [Read full review](https://www.g2.com/survey_responses/nexus-technologies-inc-review-8194025) --- ### 4. [NGS TELECOMMUNICATION & EQUIPMENT JOINT STOCK COMPANY](https://www.g2.com/products/ngs-telecommunication-equipment-joint-stock-company/reviews) NGS Telecommunication & Equipment Joint Stock Company , established on March 17, 2008, is a leading technology firm in Vietnam specializing in system integration, telecommunications services, and IT training. With over 15 years of experience, NGS has built a strong reputation by delivering comprehensive IT solutions and security devices to a diverse clientele, including prominent banks like BIDV, SHB, and Sacombank, as well as major enterprises such as Tecomen, Tan Hoang Minh, and Honda. Key Features and Functionality: - Enterprise Resource Planning : Implementation of SAP ERP ECC and SAP S/4HANA to streamline business processes. - Customer Relationship Management : Deployment of SAP CRM and Microsoft Dynamics CRM to enhance customer engagement. - Human Capital Management : Utilization of SAP HCM and SAP SuccessFactors for efficient workforce management. - Business Intelligence : Provision of SAP BusinessObjects, SAP Business Warehouse, and Microsoft Power BI for data-driven decision-making. - IT Infrastructure Solutions: Supply of servers, workstations, networking equipment, and storage solutions. - Cloud Computing Services: Offering cloud-based IT infrastructure through platforms like Microsoft Azure and Amazon Web Services . - IT Consulting and Training: Comprehensive services including strategic IT planning, software development, system integration, and professional training programs. Primary Value and Solutions Provided: NGS addresses the complex technological needs of businesses by delivering integrated IT solutions that enhance operational efficiency, improve customer relationships, and optimize human resource management. Their expertise in deploying advanced software solutions and robust IT infrastructure enables clients to navigate digital transformation effectively. By partnering with leading technology providers such as SAP, Microsoft, and FIS Global, NGS ensures access to cutting-edge tools and methodologies. Their commitment to quality and customer satisfaction positions them as a trusted partner for organizations seeking to leverage technology for sustainable growth. **Who Is the Company Behind NGS TELECOMMUNICATION & EQUIPMENT JOINT STOCK COMPANY?** - **Seller:** [Ngs Telecommunication & Equipment](https://www.g2.com/sellers/ngs-telecommunication-equipment) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 5. [Nova IT LLC](https://www.g2.com/products/nova-it-llc/reviews) Nova IT LLC is a Ukrainian IT integration company specializing in optimizing customer communication through advanced contact center solutions. With extensive experience in Contact Centers, Natural Language Understanding (NLU, and Complex Event Processing (CEP platforms, Nova IT offers a comprehensive suite of services designed to enhance customer interactions and operational efficiency. Key Features and Functionality: - Contact Center Solutions: Design, implementation, integration, development, support, and research & development of contact center systems. - CTI System and Applied Development: Development of Computer Telephony Integration systems to streamline communication processes. - Natural Language Understanding Solutions: Implementation of NLU technologies to improve automated customer interactions. - Voice Recording Systems: Deployment of systems for recording and analyzing voice communications. - Workforce Management Solutions: Provision of tools to manage and optimize workforce performance. Primary Value and Solutions Provided: Nova IT LLC addresses the need for businesses to enhance their customer communication channels by offering integrated solutions that improve efficiency and customer satisfaction. By leveraging their expertise in contact centers and NLU platforms, Nova IT enables organizations to implement advanced communication systems, automate interactions, and gain valuable insights from customer data, ultimately leading to improved service delivery and operational performance. **Who Is the Company Behind Nova IT LLC?** - **Seller:** [Nova IT](https://www.g2.com/sellers/nova-it-bf05fb44-da88-476e-84a2-79a3443c6840) - **HQ Location:** Kyiv, Ukraine - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 6. [Noventiq International Colombia SAS](https://www.g2.com/products/noventiq-international-colombia-sas/reviews) Noventiq International Colombia SAS is a subsidiary of Noventiq Holdings plc, a global leader in digital transformation and cybersecurity solutions. Operating in approximately 60 countries, Noventiq specializes in delivering comprehensive IT services that empower businesses to modernize their operations, enhance security, and drive innovation. With a strong presence in Colombia, Noventiq International Colombia SAS is dedicated to providing tailored solutions that meet the unique needs of local enterprises. Key Features and Functionality: - Digital Transformation Services: Noventiq offers end-to-end digital transformation solutions, including cloud migration, modern hybrid infrastructure, and future workplace solutions, enabling businesses to adapt to the evolving digital landscape. - Cybersecurity Solutions: The company provides a comprehensive portfolio of cybersecurity services, from assessment to compliance, ensuring robust protection against cyber threats. - Cloud Services: As an AWS Managed Service Provider and Premier Consulting Partner, Noventiq delivers cloud solutions such as AWS Cloud Migration, Managed Services, and Cloud Native Apps, facilitating seamless cloud adoption and management. - Software Licensing and Subscription: Noventiq simplifies the procurement and provisioning of software at scale, offering a wide range of licensing and subscription options to meet diverse business requirements. - Custom Software Development: The company provides bespoke software development services, leveraging the latest technologies to create solutions tailored to specific business needs. Primary Value and Solutions for Users: Noventiq International Colombia SAS addresses the critical challenges businesses face in the digital era by offering integrated solutions that enhance operational efficiency, bolster security, and foster innovation. By partnering with leading technology providers and leveraging a global network of experts, Noventiq ensures that Colombian enterprises have access to cutting-edge technologies and best practices. This empowers organizations to navigate the complexities of digital transformation confidently, achieve sustainable growth, and maintain a competitive edge in their respective industries. **Who Is the Company Behind Noventiq International Colombia SAS?** - **Seller:** [Noventiq International Colombia SAS](https://www.g2.com/sellers/noventiq-international-colombia-sas) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/noventiq/ (3,835 employees on LinkedIn®) ### 7. [NTT Group](https://www.g2.com/products/ntt-group/reviews) Creating a connected world **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind NTT Group?** - **Seller:** [NTT Group](https://www.g2.com/sellers/ntt-group) - **HQ Location:** Chiyoda-ku, JP - **LinkedIn® Page:** https://www.linkedin.com/company/ntt-nippon-telegraph-and-telephone-corporation/ (6,531 employees on LinkedIn®) - **Ownership:** TYO:9432 - **Total Revenue (USD mm):** $11,899,415 **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of NTT Group? **"[NTT Data is the best partner i have worked](https://www.g2.com/survey_responses/ntt-group-review-6876796)"** **Rating:** 4.5/5.0 stars *— Sasikumar S.* [Read full review](https://www.g2.com/survey_responses/ntt-group-review-6876796) --- ### 8. [Nuuday A/S](https://www.g2.com/products/nuuday-a-s/reviews) Nuuday A/S is Denmark's leading digital service provider, offering a comprehensive range of connectivity and entertainment solutions to both residential and business customers. Established in 2019 as a spin-off from TDC Group, Nuuday operates a diverse portfolio of well-known Danish brands, including YouSee, Telmore, Hiper, eesy, Relay, and TDC Erhverv. The company is dedicated to simplifying technology, delivering engaging experiences, and contributing to Denmark's digital infrastructure. Key Features and Functionality: - Comprehensive Service Portfolio: Nuuday provides a wide array of services, encompassing TV, broadband, mobile telephony, and streaming solutions through its various brands. - Brand Diversity: The company's portfolio includes YouSee (TV, broadband, mobile, Telmore (mobile, broadband, Hiper (broadband, eesy (mobile, Relay (IoT, and TDC Erhverv (B2B solutions, catering to a broad spectrum of customer needs. - Customer-Centric Approach: Nuuday emphasizes delivering simple and engaging experiences, ensuring that technology is accessible and beneficial for all users. - Innovation and Sustainability: The company invests in cutting-edge technologies and sustainable practices, aiming to enhance service quality while minimizing environmental impact. Primary Value and User Solutions: Nuuday's primary value lies in its commitment to making technology comprehensible and beneficial for its customers. By offering a diverse range of services under reputable brands, Nuuday addresses various connectivity and entertainment needs, ensuring that individuals and businesses have access to reliable and innovative digital solutions. The company's focus on customer satisfaction, innovation, and sustainability positions it as a pivotal player in Denmark's digital transformation, enhancing the daily lives of its users through seamless and integrated services. **Who Is the Company Behind Nuuday A/S?** - **Seller:** [Nuuday A/S](https://www.g2.com/sellers/nuuday-a-s) - **HQ Location:** København C, DK - **LinkedIn® Page:** http://www.linkedin.com/company/netdesign-dk (282 employees on LinkedIn®) ### 9. [NxGen Malaysia Sdn Bhd](https://www.g2.com/products/nxgen-malaysia-sdn-bhd/reviews) NxGen Malaysia Sdn. Bhd., established on February 11, 2009, specializes in the sales, installation, and maintenance of telecommunication systems, equipment, and accessories. The company also offers services related to information technology and telecommunication services. Key Features and Functionality: - Telecommunication Systems: Provision of advanced telecommunication solutions, including sales, installation, and maintenance of systems and equipment. - Information Technology Services: Comprehensive IT services that support and enhance telecommunication infrastructures. - System Integration: Expertise in integrating various telecommunication and IT systems to ensure seamless operation and efficiency. Primary Value and Solutions Provided: NxGen Malaysia Sdn. Bhd. addresses the critical need for reliable and efficient telecommunication infrastructures in businesses. By offering end-to-end solutions—from sales and installation to maintenance and IT services—the company ensures that clients have robust communication systems tailored to their specific requirements. This comprehensive approach enhances operational efficiency, supports business growth, and ensures seamless connectivity in an increasingly digital world. **Who Is the Company Behind NxGen Malaysia Sdn Bhd?** - **Seller:** [Radiance Communications](https://www.g2.com/sellers/radiance-communications) - **Year Founded:** 1999 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/60702 (85 employees on LinkedIn®) ### 10. [Oi S A](https://www.g2.com/products/oi-s-a/reviews) Oi S.A. is a leading telecommunications company in Brazil, offering a comprehensive suite of services that include fixed and mobile telephony, broadband internet, and pay television. With a strong commitment to innovation and customer satisfaction, Oi S.A. provides reliable and high-quality communication solutions tailored to meet the diverse needs of individuals and businesses across the country. Key Features and Functionality: - Fixed and Mobile Telephony: Offers extensive coverage and competitive plans for both landline and mobile phone services. - Broadband Internet: Delivers high-speed internet connections with various packages to suit different user requirements. - Pay Television: Provides a range of television packages featuring diverse channels and on-demand content. - Business Solutions: Offers tailored communication and IT solutions to support businesses of all sizes. Primary Value and User Solutions: Oi S.A. addresses the essential communication needs of its users by delivering reliable and comprehensive telecommunication services. By integrating fixed and mobile telephony, broadband internet, and pay television, Oi S.A. ensures seamless connectivity and entertainment options for individuals and businesses alike. Their commitment to quality and customer-centric solutions empowers users to stay connected, informed, and entertained in an increasingly digital world. **Who Is the Company Behind Oi S A?** - **Seller:** [Oi S A](https://www.g2.com/sellers/oi-s-a) - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** https://www.linkedin.com/company/oisolucoes (133 employees on LinkedIn®) ### 11. [OLTP Voice Systems, C.A.](https://www.g2.com/products/oltp-voice-systems-c-a/reviews) OLTP Voice Systems, C.A., established in 1990, specializes in delivering comprehensive telecommunications solutions tailored to enhance business communication and customer engagement. With over 30 years of experience, the company offers a range of services including Unified Communications, Contact Center solutions, Interactive Voice Response systems, self-service platforms, interaction recording, chatbots, and artificial intelligence applications. These offerings are designed to provide businesses with high-quality, integrated solutions that elevate customer service experiences and operational efficiency. Key Features and Functionality: - Unified Communications: Integration of various communication channels into a single platform, facilitating seamless internal and external communication. - Contact Center Solutions: Advanced systems that manage customer interactions across multiple channels, improving service delivery and customer satisfaction. - Interactive Voice Response : Automated systems that handle incoming calls, providing information and routing callers to appropriate departments without human intervention. - Self-Service Platforms: Tools that empower customers to resolve inquiries independently, enhancing user experience and reducing operational costs. - Interaction Recording: Systems that capture and store communications for quality assurance, compliance, and training purposes. - Chatbots and Artificial Intelligence: AI-driven solutions that automate customer interactions, providing timely and accurate responses to inquiries. Primary Value and Solutions Provided: OLTP Voice Systems, C.A. addresses the critical need for efficient and effective communication within businesses. By offering integrated solutions, the company enables organizations to streamline their communication processes, enhance customer service, and improve overall productivity. Their services are particularly beneficial for businesses seeking to modernize their communication infrastructure, reduce operational costs, and deliver exceptional customer experiences. **Who Is the Company Behind OLTP Voice Systems, C.A.?** - **Seller:** [OLTP Voice Systems, C.A.](https://www.g2.com/sellers/oltp-voice-systems-c-a) - **Year Founded:** 1992 - **HQ Location:** CARACAS, VE - **LinkedIn® Page:** https://ve.linkedin.com/company/oltp-voice-systems (33 employees on LinkedIn®) ### 12. [OmniHouse s.r.o.](https://www.g2.com/products/omnihouse-s-r-o/reviews) OmniHouse s.r.o. is a Czech-based company specializing in information technology services, including custom application development, IT consulting, and installation services. Established in 2006, the company has built a reputation for delivering tailored solutions that meet the unique needs of its clients. Key Features and Functionality: - Custom Application Development: Designing and developing bespoke software applications to address specific business requirements. - IT Consulting: Providing expert advice on IT strategies, system integration, and technology optimization. - Installation Services: Implementing and configuring IT systems to ensure seamless operation within client environments. Primary Value and Solutions Provided: OmniHouse s.r.o. offers comprehensive IT solutions that enhance operational efficiency and support business growth. By delivering customized applications and expert consulting services, the company helps clients streamline their processes, improve system performance, and achieve their technological objectives. **Who Is the Company Behind OmniHouse s.r.o.?** - **Seller:** [OmniHouse s.r.o.](https://www.g2.com/sellers/omnihouse-s-r-o) - **Year Founded:** 2014 - **HQ Location:** Prague, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/omnihouse-s.r.o (3 employees on LinkedIn®) ### 13. [One New Zealand Group Limited](https://www.g2.com/products/one-new-zealand-group-limited/reviews) One New Zealand Group Limited, formerly known as Vodafone New Zealand, is a leading telecommunications provider dedicated to delivering comprehensive connectivity solutions across New Zealand. With a robust infrastructure that includes 4G and 5G mobile networks, the company offers a wide range of services such as mobile and broadband plans, roaming capabilities, and a selection of mobile devices and accessories. Committed to innovation and customer satisfaction, One NZ focuses on enhancing the digital experience for individuals and businesses alike. Key Features and Functionality: - Extensive Network Coverage: One NZ operates New Zealand's largest 5G mobile network and maintains the country's only 2G network, ensuring reliable connectivity nationwide. - Diverse Service Offerings: The company provides a variety of mobile phone plans, including prepay and monthly options, catering to different data, call, and text needs. - Innovative Solutions: One NZ has introduced services like One Plan™, offering unlimited max-speed data, and One Wallet, a digital wallet that accumulates credits for new interest-free phones. - Satellite Connectivity: Through a partnership with SpaceX's Starlink, One NZ offers satellite-powered mobile services, providing coverage in remote areas. Primary Value and User Solutions: One NZ addresses the growing demand for reliable and high-speed connectivity by offering extensive network coverage and a diverse range of services tailored to individual and business needs. The company's commitment to innovation ensures that customers have access to the latest technological advancements, enhancing their digital experiences. By investing in infrastructure and forming strategic partnerships, One NZ contributes to a more connected and technologically advanced New Zealand. **Who Is the Company Behind One New Zealand Group Limited?** - **Seller:** [One New Zealand Group Limited](https://www.g2.com/sellers/one-new-zealand-group-limited) - **Year Founded:** 2023 - **HQ Location:** Auckland, Auckland, New Zealand - **LinkedIn® Page:** https://www.linkedin.com/company/onenz/ (1,757 employees on LinkedIn®) ### 14. [Orange Business Services S.A.](https://www.g2.com/products/orange-business-services-s-a/reviews) The Unified Engagement Suite by Orange Business, powered by Genesys, is a comprehensive customer experience platform designed to streamline and enhance customer interactions across multiple channels. This suite integrates various communication methods, including voice, email, chat, and social media, into a unified system, enabling businesses to deliver consistent and personalized customer service. Key Features and Functionality: - Omnichannel Integration: Seamlessly connects various communication channels, ensuring a cohesive customer experience. - Advanced Analytics: Provides real-time insights and reporting to monitor performance and customer satisfaction. - AI-Powered Automation: Utilizes artificial intelligence to automate routine tasks, enhancing efficiency and response times. - Scalability: Designed to grow with businesses, accommodating increasing customer engagement needs. - Security and Compliance: Ensures data protection and adherence to industry regulations. Primary Value and Solutions Provided: The Unified Engagement Suite addresses the challenge of managing multiple customer interaction channels by consolidating them into a single platform. This integration allows businesses to provide a consistent and personalized customer experience, leading to increased customer satisfaction and loyalty. By leveraging advanced analytics and AI-driven automation, the suite enhances operational efficiency, reduces response times, and enables proactive customer engagement. Its scalability ensures that businesses can adapt to growing demands, while robust security measures maintain data integrity and compliance with industry standards. **Who Is the Company Behind Orange Business Services S.A.?** - **Seller:** [Orange Business](https://www.g2.com/sellers/orange-business) - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/orange-business-services/ (27,179 employees on LinkedIn®) ### 15. [Partner Test](https://www.g2.com/products/partner-test/reviews) Gus.Chat is a Mexican company specializing in the development and licensing of intelligent chatbots tailored for Spanish-speaking markets. Established in 2016, Gus.Chat offers advanced AI-powered chatbot solutions designed to enhance customer support, automate processes, and effectively engage audiences across various platforms, including websites, messaging apps, and social media channels. With a strong emphasis on user experience and intelligent automation, Gus.Chat aims to revolutionize business-customer interactions, improving efficiency, customer satisfaction, and overall business performance. Key Features and Functionality: - Natural Language Understanding: Gus.Chat's chatbots are designed to comprehend and process natural language inputs, enabling seamless and intuitive conversations with users. - Multi-Platform Integration: The chatbots can be deployed across various channels, including websites, WhatsApp, Facebook Messenger, and Instagram, ensuring a consistent and accessible customer experience. - Personalized Responses: Leveraging AI, the chatbots provide tailored responses based on user interactions, enhancing engagement and satisfaction. - Process Automation: Gus.Chat's solutions automate routine tasks and processes, such as answering frequently asked questions, booking appointments, and processing orders, freeing up human resources for more complex tasks. - Proactive Messaging: The platform enables businesses to send proactive messages to customers at different stages of their journey, improving customer satisfaction scores and net promoter scores by 10-15%. Primary Value and User Solutions: Gus.Chat addresses the need for efficient and effective customer communication in the digital age. By implementing Gus.Chat's intelligent chatbot solutions, businesses can: - Enhance Customer Support: Provide instant, 24/7 assistance to customers, reducing wait times and improving overall satisfaction. - Increase Operational Efficiency: Automate repetitive tasks, allowing human agents to focus on more complex and value-added activities. - Boost Engagement: Engage customers through their preferred communication channels, leading to higher engagement rates and stronger customer relationships. - Drive Sales and Retention: Utilize proactive messaging and personalized interactions to guide customers through the sales funnel and foster loyalty. By integrating Gus.Chat's chatbot solutions, businesses can transform their customer service operations, leading to improved efficiency, enhanced customer experiences, and increased profitability. **Who Is the Company Behind Partner Test?** - **Seller:** [Gus](https://www.g2.com/sellers/gus-663d6edd-d0aa-49c4-a457-eb0f92ee12c2) - **Year Founded:** 1999 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** https://www.linkedin.com/company/guschat/ (62 employees on LinkedIn®) ### 16. [Paxyl Solutions](https://www.g2.com/products/paxyl-solutions/reviews) Paxyl Solutions, established in 2003, specializes in delivering comprehensive multimedia contact center solutions. Their mission is to assist organizations in efficiently managing customer interactions and enhancing agent productivity, leading to increased profitability and customer loyalty. By leveraging cutting-edge technologies, professional services, and global partnerships, Paxyl empowers businesses to maximize customer lifetime value. Key Features and Functionality: - Contact Center Solutions: Implementation and updates of Genesys contact center solutions, including omnichannel interaction routing, SIP integration, workforce management, reporting, and outbound services. - Cloud Solutions: Modernizing contact centers with advanced Contact Center as a Service offerings. - Artificial Intelligence: Transforming customer and employee experiences through AI-driven solutions. - SIP Telephony Services: Providing flexible and affordable global SIP telephony coverage. - Strategic Consulting: Offering proven methodologies in strategic consulting to enhance business operations. - Professional Services: Delivering expert assistance from senior project managers, solution architects, integrators, and business analysts. Primary Value and Solutions Provided: Paxyl Solutions addresses the critical need for efficient and effective customer interaction management within contact centers. By offering tailored solutions and expert services, they enable organizations to modernize their contact centers, enhance agent productivity, and improve customer satisfaction. Their comprehensive approach ensures that businesses can adapt to evolving customer expectations and technological advancements, ultimately driving growth and success. **Who Is the Company Behind Paxyl Solutions?** - **Seller:** [Paxyl Solutions](https://www.g2.com/sellers/paxyl-solutions) - **Year Founded:** 2003 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** https://www.linkedin.com/company/paxyl (29 employees on LinkedIn®) ### 17. [PlusNet Solutions, S.L.](https://www.g2.com/products/plusnet-solutions-s-l/reviews) Plusnet Solutions, S.L. is a technology company specializing in customer experience and customer service technologies. With over two decades of experience, Plusnet Solutions has become a benchmark in the industry, offering innovative and intelligent solutions that enhance business processes and customer interactions. Key Features and Functionality: - Technology Integration: Seamless integration of various technologies to optimize contact center operations. - AI and Automation: Utilization of artificial intelligence to automate processes and improve customer interactions. - Omnichannel Interactions: Management of customer interactions across multiple channels for a unified experience. - Big Data Analytics: Analysis of large datasets to derive insights and inform business decisions. - Voice Biometrics: Implementation of voice recognition technologies to enhance security and user verification. Primary Value and Solutions: Plusnet Solutions addresses the need for efficient and effective customer service by providing tools that integrate and automate various aspects of customer interactions. Their solutions help businesses streamline operations, improve customer satisfaction, and achieve their goals through innovative technology and expert knowledge. **Who Is the Company Behind PlusNet Solutions, S.L.?** - **Seller:** [PlusNet Solutions, S.L.](https://www.g2.com/sellers/plusnet-solutions-s-l) - **Year Founded:** 2000 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** https://www.linkedin.com/company/plusnet-solutions (48 employees on LinkedIn®) ### 18. [Powernet](https://www.g2.com/products/powernet/reviews) Powernet was established in 1992 in the basement of President Bernie Stevens'​ Cincinnati home. A pioneer of value-oriented communications services as primarily a reseller of residential long distance to agents and affinity groups, Powernet has matured to become a full-service provider of integrated voice, data, wi-fi and managed service provider to commercial customers. **Who Is the Company Behind Powernet?** - **Seller:** [Powernet](https://www.g2.com/sellers/powernet) - **Year Founded:** 1992 - **HQ Location:** Cincinnati, US - **Twitter:** @PowernetCo (1,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/powernet-global-communications (164 employees on LinkedIn®) ### 19. [Probe Group Pty Ltd](https://www.g2.com/products/probe-group-pty-ltd/reviews) Probe CX is a global leader in customer experience and business process outsourcing services, dedicated to enhancing client interactions through a blend of human expertise and technological innovation. With over 40 years of experience, Probe CX designs scalable, end-to-end CX solutions tailored to the unique challenges of clients across various industries, including government, transport and logistics, utilities, telecommunications, banking, and financial services. Key Features and Functionality: - Managed & Outsourced Services: - Contact Center Operations: Comprehensive services encompassing customer service, revenue generation, loyalty and retention, recovery and hardship management, contact center as a service, and technical helpdesk support. - Digital Operations: Expertise in social media management, messaging, content curation, and search engine optimization and search engine marketing . - Technology & Transformation Services: - CX & Operations Strategy: Development of customer experience strategies and designs, customer intent analysis, journey improvement, and lean process enhancement. - Digital Services: Implementation of natural language processing , biometrics, real-time speech analytics, and intelligent automation solutions, including robotic process automation , chatbots, and intelligent document processing. - Technology Services: Provision of Genesys Cloud solutions, service management, knowledge management, workforce planning and optimization. - Data & AI: Utilization of artificial intelligence and machine learning, generative AI, advanced analytics, decisioning, and data visualization to drive insights and efficiency. Primary Value and Solutions Provided: Probe CX empowers organizations to achieve their CX transformation goals by integrating digital innovation with a people-first approach. By understanding the challenges faced by clients, their employees, and customers, Probe CX delivers tailored solutions that enhance customer interactions, improve operational efficiency, and drive tangible business results. Their commitment to continuous improvement and adaptability ensures clients remain competitive and set new standards for service excellence. **Who Is the Company Behind Probe Group Pty Ltd?** - **Seller:** [Probe CX](https://www.g2.com/sellers/probe-cx) - **Year Founded:** 1979 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/probe-cx/ (4,084 employees on LinkedIn®) ### 20. [Promotora Kranon S.A. de C.V.](https://www.g2.com/products/promotora-kranon-s-a-de-c-v/reviews) Promotora Kranon S.A. de C.V., established in 1988, is a leading Mexican company specializing in comprehensive technological solutions aimed at enhancing communication and automating business processes. With over 25 years of experience, Kranon has successfully implemented innovative strategies that drive efficiency and success for its clients. Key Features and Functionality: - Data Analysis: Providing insightful analytics to inform strategic decisions. - Mobile App Development: Designing and developing user-friendly mobile applications tailored to client needs. - Software Development: Creating customized software solutions to streamline operations. - Systems Integration: Ensuring seamless integration of various technological systems for optimal performance. - Technical Support: Offering ongoing support to maintain and enhance system functionality. Primary Value and Solutions: Kranon addresses the critical need for businesses to modernize and optimize their communication and operational processes. By delivering tailored technological solutions, Kranon enables organizations to improve efficiency, reduce costs, and stay competitive in a rapidly evolving market. Their commitment to quality and customer satisfaction is evident in their diverse portfolio of successful projects across various industries. **Who Is the Company Behind Promotora Kranon S.A. de C.V.?** - **Seller:** [Promotora Kranon S.A. de C.V.](https://www.g2.com/sellers/promotora-kranon-s-a-de-c-v) - **Year Founded:** 1988 - **HQ Location:** México, MX - **LinkedIn® Page:** https://www.linkedin.com/company/kranonmx/ (62 employees on LinkedIn®) ### 21. [Protiviti Member Firm Peru SAC](https://www.g2.com/products/protiviti-member-firm-peru-sac/reviews) Protiviti Member Firm Peru SAC is a global consulting firm dedicated to delivering deep expertise, objective insights, tailored approaches, and unparalleled collaboration to assist leaders in confidently navigating the future. Key Features and Functionality: - Internal Audit: Comprehensive internal audit services to enhance governance and risk management. - Sarbanes-Oxley (SOX Compliance: Assistance in achieving and maintaining SOX compliance. - Risk Management: Identification and mitigation of potential risks to safeguard organizational assets. - Business Continuity Management: Development of strategies to ensure operational resilience during disruptions. - Intelligent Automation: Implementation of automation solutions to streamline processes and improve efficiency. - Managed Solutions: Provision of managed services tailored to specific business needs. - Customer Experience: Enhancement of customer interactions to drive satisfaction and loyalty. Primary Value and Solutions Provided: Protiviti Peru empowers organizations to address complex business challenges by offering expert consulting services that improve governance, manage risks, ensure compliance, and drive operational efficiency. Their solutions are designed to help businesses adapt to changing environments, enhance performance, and achieve sustainable growth. **Who Is the Company Behind Protiviti Member Firm Peru SAC?** - **Seller:** [Protiviti Member Firm Peru SAC](https://www.g2.com/sellers/protiviti-member-firm-peru-sac) - **Year Founded:** 2002 - **HQ Location:** Lima, PE - **LinkedIn® Page:** https://www.linkedin.com/company/protivitiperu (59 employees on LinkedIn®) ### 22. [Proximus PLC](https://www.g2.com/products/proximus-plc/reviews) Proximus PLC is a leading Belgian telecommunications company offering a comprehensive suite of digital services and communication solutions to both domestic and international markets. With a strong heritage dating back to 1930, Proximus has evolved into a key player in the telecom industry, providing future-proof connectivity and innovative digital services. Key Features and Functionality: - Comprehensive Service Portfolio: Proximus offers fixed and mobile telephony, high-speed internet, and digital television services to residential customers and small businesses. - ICT Services: The company provides a range of Information and Communication Technology services, including networking, cloud solutions, cybersecurity, business applications, and data analytics, catering to the needs of residential, business, and telecom wholesale markets. - International Operations: Through subsidiaries like BICS, Telesign, and Route Mobile, Proximus delivers global digital communication services, encompassing voice and messaging solutions, as well as digital identity and authentication services. Primary Value and User Solutions: Proximus is dedicated to building a connected world that people trust, enabling society to thrive. By investing in robust fixed and mobile networks, the company supports economic growth and the development of new digital ecosystems. Proximus addresses the evolving needs of its users by offering reliable and secure communication services, fostering an inclusive and sustainable digital society, and delivering an unparalleled customer experience. **Who Is the Company Behind Proximus PLC?** - **Seller:** [Proximus](https://www.g2.com/sellers/proximus) - **HQ Location:** Brussels, BE - **LinkedIn® Page:** https://www.linkedin.com/company/proximus-bizz (1 employees on LinkedIn®) ### 23. [PT Halik Selindo Alpha](https://www.g2.com/products/pt-halik-selindo-alpha/reviews) PT Halik Selindo Alpha is a company specializing in providing comprehensive telecommunication solutions and services. Their offerings encompass a wide range of products and services designed to meet the diverse needs of clients in the telecommunications sector. Key Features and Functionality: - Telecommunication Infrastructure Solutions: Design and implementation of robust telecommunication networks tailored to client requirements. - Managed Services: Ongoing support and maintenance to ensure optimal performance of telecommunication systems. - Consulting Services: Expert advice and strategic planning to enhance telecommunication capabilities. - Product Offerings: A diverse portfolio of telecommunication products, including hardware and software solutions. Primary Value and Problem Solved: PT Halik Selindo Alpha addresses the critical need for reliable and efficient telecommunication infrastructure. By offering end-to-end solutions, they enable businesses to establish and maintain effective communication systems, thereby enhancing operational efficiency and connectivity. **Who Is the Company Behind PT Halik Selindo Alpha?** - **Seller:** [PT Halik Selindo Alpha](https://www.g2.com/sellers/pt-halik-selindo-alpha) - **Year Founded:** 1983 - **HQ Location:** Indonesia - **LinkedIn® Page:** https://www.linkedin.com/company/pt-halik-selindo-alpha/ (153 employees on LinkedIn®) ### 24. [PT Solusi Tiga Selaras](https://www.g2.com/products/pt-solusi-tiga-selaras/reviews) PT Solusi Tiga Selaras is an Indonesian company specializing in providing comprehensive IT solutions tailored to meet the diverse needs of businesses across various industries. Their services encompass software development, system integration, and IT consulting, aiming to enhance operational efficiency and drive digital transformation for their clients. Key Features and Functionality: - Custom Software Development: Designing and developing bespoke software solutions that align with specific business requirements. - System Integration: Ensuring seamless integration of various IT systems and applications to optimize workflow and data management. - IT Consulting: Providing expert advice and strategies to help businesses leverage technology effectively. - Maintenance and Support: Offering ongoing support and maintenance services to ensure the reliability and performance of IT systems. Primary Value and Solutions Provided: PT Solusi Tiga Selaras addresses the challenges businesses face in adapting to rapidly evolving technological landscapes. By delivering tailored IT solutions, they help organizations streamline operations, improve productivity, and achieve their digital transformation goals. Their expertise enables clients to harness the power of technology to gain a competitive edge in their respective markets. **Who Is the Company Behind PT Solusi Tiga Selaras?** - **Seller:** [PT Solusi Tiga Selaras](https://www.g2.com/sellers/pt-solusi-tiga-selaras) - **Year Founded:** 2021 - **HQ Location:** Jakarta, ID - **LinkedIn® Page:** https://www.linkedin.com/company/solutif (41 employees on LinkedIn®) ### 25. [Radiant Communication Sdn Bhd](https://www.g2.com/products/radiant-communication-sdn-bhd/reviews) Radiant Communication Sdn. Bhd., established in 1997, is a Malaysian company specializing in comprehensive communication solutions. They offer a range of services including voice and data network solutions, call center systems, software development, and system integration, complemented by professional after-sales support and training. Their focus is on creating integrated environments for communication, collaboration, and business applications, featuring Alcatel-Lucent enterprise collaboration solutions and Genesys Contact Center Solutions. Key Features and Functionality: - Voice and Data Network Solutions: Provision of robust and scalable network infrastructures tailored to business needs. - Call Center Systems: Implementation of advanced contact center solutions to enhance customer engagement. - Software Development and System Integration: Custom software solutions and seamless integration services to optimize business processes. - After-Sales Support and Training: Comprehensive support and training programs to ensure optimal system performance and user proficiency. Primary Value and User Solutions: Radiant Communication Sdn. Bhd. addresses the need for efficient and integrated communication systems within organizations. By offering tailored solutions that encompass network infrastructure, contact center systems, and software integration, they enable businesses to enhance operational efficiency, improve customer interactions, and foster collaboration. Their commitment to professional support and training ensures that clients can maximize the value of their communication investments. **Who Is the Company Behind Radiant Communication Sdn Bhd?** - **Seller:** [Radiant Communication Sdn Bhd](https://www.g2.com/sellers/radiant-communication-sdn-bhd) - **Year Founded:** 1997 - **HQ Location:** Kuala Lumpur, MY - **LinkedIn® Page:** https://www.linkedin.com/company/radiantcomm (49 employees on LinkedIn®) ## What Is Genesys Consulting Services? [Ecosystem Service Providers](https://www.g2.com/categories/ecosystem-service-providers)