### Contents

- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Genesys AppFoundry Marketplace Resources

##### Discussions and Reports to expand your knowledge on Genesys AppFoundry Marketplace

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## Genesys AppFoundry Marketplace Discussions

0

Question on: Zendesk for Customer Service
[How has your experience been using zendesk, especially those in hotel / hospitality industry?](/discussions/how-has-your-experience-been-using-zendesk-especially-those-in-hotel-hospitality-industry)

When you your organization first started using it and there after?

good support

Answered: siva ram on August 5, 2025

Not great - not in hotel industry though

Answered: Howard Williams on October 11, 2022

[See more answers (1)](javascript:void(0);)

[Your answer](/discussions/how-has-your-experience-been-using-zendesk-especially-those-in-hotel-hospitality-industry/comments/new?remote=true)

0

Question on: Zendesk for Customer Service
[What is the best way to completely automate replying to the customer.](/discussions/what-is-the-best-way-to-completely-automate-replying-to-the-customer)

Completely automating is not possible. You can create a good contact form where users chose specific topics and give all the infos to their problem that would be needed to solve the case. That way you can solve the problem the fastest way and with topics that are very specific but not personal you can just send out an automated answer with a trigger.

Answered: Sebastian Jurk on December 13, 2022

[Your answer](/discussions/what-is-the-best-way-to-completely-automate-replying-to-the-customer/comments/new?remote=true)

0

Question on: Zendesk for Customer Service
[How long have you been in the industry](/discussions/how-long-have-you-been-in-the-industry)

How long have you been in the industry? I would like to know

Since 2009, this well-known gambling site https://king-johnnie-casino.com/ has been supplying its patrons excellent customer service, games of the highest caliber, and fantastic bonuses. King Johnnie is the top choice for Australian gamblers who want to experience gaming excellence.

Answered: Emil Norman on June 3, 2023

[Your answer](/discussions/how-long-have-you-been-in-the-industry/comments/new?remote=true)

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## Genesys AppFoundry Marketplace Reports

Grid® Report for Genesys AppFoundry Marketplace

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Genesys AppFoundry Marketplace

Summer 2026

G2 Report: Momentum Grid® Report

Grid® Report for Genesys AppFoundry Marketplace

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Genesys AppFoundry Marketplace

Spring 2026

G2 Report: Momentum Grid® Report

Grid® Report for Genesys AppFoundry Marketplace

Winter 2026

G2 Report: Grid® Report

Momentum Grid® Report for Genesys AppFoundry Marketplace

Winter 2026

G2 Report: Momentum Grid® Report