### Contents - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Genesys AppFoundry Marketplace Resources ##### Discussions and Reports to expand your knowledge on Genesys AppFoundry Marketplace Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Genesys AppFoundry Marketplace Discussions 0 Question on: Observe.AI [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) I want to know if there are more easier ways to do task with the use of the tool. The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on calls, and evaluation forms in a single screen, Observe.AI enables a faster auditing process that is also more accurate. Answered: Gabi Contreras on August 17, 2022 The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. Answered: Antonieta Torres on July 22, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time/comments/new?remote=true) 0 Question on: Observe.AI [Can I use this tool in promoting quality work to other people in our community?](/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) I would like to recommend observe.AI to other group of people so that it will make their work feasible and effecient as well as in promoting quality work. Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads and even agents to submit their best calls, and are then entered for a chance to earn a bonus for excellent customer service. Performance scores are also used to enable employees to work from home -- if agents are hitting a certain score, they are given the option to be hybrid employees. Answered: Gabi Contreras on August 17, 2022 Yes definitely!! it would make your evaluations more accurate!! Answered: Brian Ingalla on July 21, 2022 Comment deleted by user. Answered: Gabi Contreras on August 17, 2022 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community/comments/new?remote=true) 0 Question on: Observe.AI [Is there any other way to retrieve of find the date of the call back?](/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) I as a user, personally experience having a hard time finding the call back and sad to say oberve.ai do not provide calls that is not policy sale. Therfor, I hoped that in this way, Oberve. AI will improve in these coming days. Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are unique identifier for the specific call you're searching for. If you have any other questions, please don't hesitate to contact your customer success manager! Answered: Gabi Contreras on August 17, 2022 [Your answer](/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/genesys-appfoundry-marketplace/resources?discussions_page=4) - [1](/categories/genesys-appfoundry-marketplace/resources) - [2](/categories/genesys-appfoundry-marketplace/resources?discussions_page=2) - [3](/categories/genesys-appfoundry-marketplace/resources?discussions_page=3) - [4](/categories/genesys-appfoundry-marketplace/resources?discussions_page=4) - 5 - [6](/categories/genesys-appfoundry-marketplace/resources?discussions_page=6) - [7](/categories/genesys-appfoundry-marketplace/resources?discussions_page=7) - [8](/categories/genesys-appfoundry-marketplace/resources?discussions_page=8) - [9](/categories/genesys-appfoundry-marketplace/resources?discussions_page=9) - … - [25](/categories/genesys-appfoundry-marketplace/resources?discussions_page=25) - [26](/categories/genesys-appfoundry-marketplace/resources?discussions_page=26) - [Next ›Next ›](/categories/genesys-appfoundry-marketplace/resources?discussions_page=6) ## Genesys AppFoundry Marketplace Reports Grid® Report for Genesys AppFoundry Marketplace Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Genesys AppFoundry Marketplace Summer 2026 G2 Report: Momentum Grid® Report Grid® Report for Genesys AppFoundry Marketplace Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Genesys AppFoundry Marketplace Spring 2026 G2 Report: Momentum Grid® Report Grid® Report for Genesys AppFoundry Marketplace Winter 2026 G2 Report: Grid® Report Momentum Grid® Report for Genesys AppFoundry Marketplace Winter 2026 G2 Report: Momentum Grid® Report