Email Software Resources

System requirements Operating system: any Linux/Unix-based system or MS Windows Vista/2008/7/2008R2/2012/8/8.1/2012R2/10/2016/2012 Web server: Apache, Nginx or MS IIS PHP engine: 5.6 or newer; Dropbox integration requires PHP 7 Database engine: MySQL 5.5 or newer / MariaDB 10.* or newer Browser: Mozilla Firefox, Google Chrome, Internet Explorer 8+, Opera, Safari Installation Service Our experts can install the product for you, we'll need FTP/SSH access to the installation location, database connection details, and a test email account to finalize the installation. If the system runs control panel software of any kind, access credentials for it would help too. For more info, contact us via our HelpDesk https://s.afterlogic.com/helpdesk.

If you've ever talked with someone at Front, it's likely you've heard some if not all of these terms. Since Front brings a new approach to email management, naturally, there is some new lingo to go along with it. Here is what we mean when we talk about: Channel A channel is any communication 'channel' you manage within Front. This can be an email address, Twilio phone number, Twitter, Facebook Messenger, etc. Each of these modes of communication represents a channel within Front. Folder A folder is an organizational space where you can organize emails into. You can create rules that auto-route emails into a folder or have your team manually move messages into one. Because folders do not have any channels in them, they do not receive any inbound messages. Inbox An inbox is also an organizational space, the difference being that an inbox has a channel or multiple channels in them and a folder has none. For instance, when you add your support@ email address to Front, we'll create an inbox for that channel. Because an inbox can hold multiple channels, you can also add your bugs@ and info@ email addresses into that inbox.

The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team. With Front, when someone leaves your organization all the messages that are assigned to them, from a team inbox, will automatically be unassigned. Your team will retain all the work this individual has contributed to the team inbox. If the individual had an individual inbox added to Front, that history will not be made available to the team as it is a private inbox.