### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Self-Service Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Self-Service Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Self-Service Software Glossary Terms [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![Knowledge Base](https://learn.g2.com/hubfs/G2CM_GI574_Glossary_Article_Images-%5BKnowledge_Base%5D_V1b.png "Knowledge Base")](https://www.g2.com/glossary/knowledge-base-definition) [Knowledge Base](https://www.g2.com/glossary/knowledge-base-definition) A knowledge base is a central hub of information about a product or service that users can access anytime for self-service support. by Holly Landis [![Customer Support](https://learn.g2.com/hubfs/G2CM_GI554_Glossary_Article_Images-%5Bcustomer_support%5D_V1b.png "Customer Support")](https://www.g2.com/glossary/customer-support-definition) [Customer Support](https://www.g2.com/glossary/customer-support-definition) Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices. by Holly Landis ## Customer Self-Service Software Discussions 0 Question on: Crisp [How do you measure success of customer support using Crisp?](/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) No need Best customer support I have had so far for a tool that we pay less than 10k a year Answered: Pedro Costa e Silva on February 16, 2023 [Your answer](/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp/comments/new?remote=true) 0 Question on: Freshdesk [How i integrate this system with AWS Machine learning module.](/discussions/28856-how-i-integrate-this-system-with-aws-machine-learning-module) I am looking for integration with AWS machine learning module. We don't have this integration out of the box, but you can build a custom app to address your needs. Learn more- https://bit.ly/3JvjWX0 Answered: Hitesh Patiyal on August 5, 2022 [Your answer](/discussions/28856-how-i-integrate-this-system-with-aws-machine-learning-module/comments/new?remote=true) 0 Question on: Document360 [Are there any No-code ways to do advanced personalisation.](/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) Custom CSS and JS are cool but it might not be everybody's cup of tea. The no-code revolution is on rise with technologies like webflow, wix etc. Any plans for any plugin or features to deal with that? You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply focus on the content and publish it without worrying about any infrastructure requirements or dependency on developers. At the same time, we do provide options to modify certain things using custom CSS and JavaScript if the customer wants to modify the look and feel. Answered: Saravana Kumar on September 23, 2020 [Your answer](/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-self-service/resources?discussions_page=125) - [1](/categories/customer-self-service/resources) - [2](/categories/customer-self-service/resources?discussions_page=2) - … - [122](/categories/customer-self-service/resources?discussions_page=122) - [123](/categories/customer-self-service/resources?discussions_page=123) - [124](/categories/customer-self-service/resources?discussions_page=124) - [125](/categories/customer-self-service/resources?discussions_page=125) - 126 - [127](/categories/customer-self-service/resources?discussions_page=127) - [Next ›Next ›](/categories/customer-self-service/resources?discussions_page=127) ## Customer Self-Service Software Reports Mid-Market Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Self-Service Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Self-Service Spring 2026 G2 Report: Momentum Grid® Report