# What does Genesys software do?

What does Genesys software do?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Genesys has comprehensive solutions to enable companies to offer excellent customer experiences. That can be for support, during the sales process or other customer touch points.

Genesys has robust capabilities across voice and digital channels in order to reach these customers. These are often augmented by AI, enabling things like self-service for faster responses or leveraging predictive capabilities, such as Genesys Predictive Engagement to arm agents with predicted actions by the customer and automated offers.

A wide range of companies use Genesys today, and you can read about how and their results here: https://www.genesys.com/customer-stories

##### Comment Metadata
- Posted at: almost 4 years ago




## Related Product
[Genesys DX](https://www.g2.com/products/genesys-dx/reviews)

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[Live Chat](https://www.g2.com/categories/live-chat)

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