### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Self-Service Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Self-Service Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Self-Service Software Glossary Terms [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![Knowledge Base](https://learn.g2.com/hubfs/G2CM_GI574_Glossary_Article_Images-%5BKnowledge_Base%5D_V1b.png "Knowledge Base")](https://www.g2.com/glossary/knowledge-base-definition) [Knowledge Base](https://www.g2.com/glossary/knowledge-base-definition) A knowledge base is a central hub of information about a product or service that users can access anytime for self-service support. by Holly Landis [![Customer Support](https://learn.g2.com/hubfs/G2CM_GI554_Glossary_Article_Images-%5Bcustomer_support%5D_V1b.png "Customer Support")](https://www.g2.com/glossary/customer-support-definition) [Customer Support](https://www.g2.com/glossary/customer-support-definition) Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices. by Holly Landis ## Customer Self-Service Software Discussions 0 Question on: Zendesk for Customer Service [What is Zendesk Support Suite?](/discussions/what-is-zendesk-support-suite) What is Zendesk Support Suite? Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support solution. Zendesk Suite is built around a ticketing system that seamlessly integrates all of the communication channels you use to interact with your customers. Answered: Veronica Chocron on May 12, 2022 A single platform for handling all Customer Support activities. Answered: Vani Kalyate on May 12, 2022 Its a ticketing and knowledge bases system Answered: Sanobar Khwaja on May 12, 2022 Zendesk Support Suite is a comprehensive customer support platform that allows businesses to efficiently manage customer interactions across multiple channels. It offers a range of features such as ticket management, live chat, social media integration, knowledge base management, and analytics reporting. With Zendesk Support Suite, businesses can streamline their customer support operations, automate repetitive tasks, and provide personalized and timely support to their customers. The platform is designed to be user-friendly, customizable, and scalable, making it ideal for businesses of all sizes and industries. https://freeactivationkeys.org/microsoft-office-pro-plus-2013-crack/ Answered: James Freeman on February 28, 2023 [See more answers (3)](javascript:void(0);) [Your answer](/discussions/what-is-zendesk-support-suite/comments/new?remote=true) 0 Question on: Zoho Desk [Sort in filter view - how do I do it?](/discussions/sort-in-filter-view-how-do-i-do-it) I think upper question is understandable, so no other description. Hello Roman, 2024-03-04 For our use-cases these "sorting in filtering view" methods work well. **Using Table View** (Standard Method) - Switch to Table View in the Tickets Module - Go to Filter Mode, by clicking on the Filter Icon - Select the required filter criteria from the list of predefined ticket fields -  On the results page, click on the column header from the table view to sort the results based on the columns in the table view As there is no "multi-layered" filter (at time of writing) maybe this "workaround" will help you.   **Using Custom View** (Workaround Method) - Create a Custom Ticket view - Choose the required criteria to filter the ticket list (This acts as a filter to achieve a specific result), for sorting - Switch to Table view and click on column headers as mentioned in the Standard Method - This method allows you to choose any field in the ticket layout for a much more unique result Note: both "methods" are taken from (can be found in) the Zoho Desk knowledge-base. Best, Mark Answered: Mark Huf on March 4, 2024 [Your answer](/discussions/sort-in-filter-view-how-do-i-do-it/comments/new?remote=true) 0 Question on: Zoho Desk [Does the product has a feature for inventory?](/discussions/does-the-product-has-a-feature-for-inventory) I have not been able to find a way to include my inventory items with Zoho. Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk. You Can checkout here for integrating Zoho Desk with Zoho Inventory -\> https://www.zoho.com/in/inventory/help/integrations/desk-integration.html Answered: Kavirajan Joseph on May 24, 2022 After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit to celebrate in the festive season but all thanks to Mr Jeff Silbert a recovery expert who helped me in recovery my lost which I made to this fake platform. I will highly recommend Jeff if you need help in restoring your lost. You can reach him via ( jeffsilbert39@gmail.com. ) WhatsApp. +44 777 4153 932. Answered: steve Reymord on September 30, 2022 Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts,  and he helped me recover what I lost. Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com. Answered: charles annod on January 19, 2023 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/does-the-product-has-a-feature-for-inventory/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-self-service/resources) - [1](/categories/customer-self-service/resources) - 2 - [3](/categories/customer-self-service/resources?discussions_page=3) - [4](/categories/customer-self-service/resources?discussions_page=4) - [5](/categories/customer-self-service/resources?discussions_page=5) - [6](/categories/customer-self-service/resources?discussions_page=6) - … - [126](/categories/customer-self-service/resources?discussions_page=126) - [127](/categories/customer-self-service/resources?discussions_page=127) - [Next ›Next ›](/categories/customer-self-service/resources?discussions_page=3) ## Customer Self-Service Software Reports Mid-Market Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Self-Service Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Self-Service Spring 2026 G2 Report: Momentum Grid® Report